Product Designer

Catawiki

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. * Taking ownership and driving impact  * Being open to change and feedback * Being passionate about our mission and our customers.  What you will do Winning an object at Catawiki is an exciting moment, but the real excitement comes once the object has been delivered. Whether it’s a classic car, a watch, a painting or a rare stamp, they all need to arrive in the hands of the buyer, and only when the item is according to the description, will we proceed with the pay-out to the Seller. As simple as this sounds, there are many things that can go wrong in this process and with hundreds of thousands of objects in all shapes and sizes, we need to ensure that we help this process go smooth and easy. As we’re rapidly expanding, we’re looking for an experienced Senior Product Manager Shipping to strengthen our team of high performing Product Managers, Engineers, Designers and Data Scientists to scale our business.  As a Sr. PM Shipping at Catawiki, you will work with a multidisciplinary team within our Fulfilment vertical to: * Relentlessly focus on what’s best for our customers and our business. * Empower our Sellers and Buyers with the most convenient ways and processes to ship and receive their desired object. * Responsible for selecting new, and maintaining the relationships with existing, shipping partners. * Manage the process of giving and receiving feedback to the seller. * Understand and identify customer behaviour and needs through research and analysis. * Analyse, understand and share learnings from experimentation to build a strong knowledge base of the product. * Contribute to the overall Product Vision and Strategy for this core part of our value proposition. * Strong stakeholder management and partnership with the commercial organization in Catawiki and specifically the shipping operations team * Take ownership of anything related to shipping, the roadmap and prioritisation of new features and enhancements to existing features. Examples: * Working with various carriers across the world * Working with shipping aggregators * Find projects to make shipping costs more fair * Improve the quality of the overall shipping experience for buyers and sellers * Execute on that roadmap with clear expected outcomes and meticulous measurement. * Empower your team and cross-collaborate with other teams and stakeholders across the company to unlock their full potential. * Manage and work closely with your stakeholders: the commercial teams, Customer support teams, and the experts, to get the best ideas in and subsequently get everyone aligned for fast implementation. * Get. Stuff. Done.   Who you are  In addition to your demonstrable experience as a Product Manager in a fast growing online company, you also have: * A strong belief in Customer Centric product development. * A data driven approach; You base your decisions on facts rather than opinions. * Familiarity with a/b experimentation; You’re aware that valuable information comes from both positive and negative results through experimentation. * An interest and curiosity in the world of (online) auctions. * An intrinsic motivation to drive operational efficiency improvements and overcoming resistance to change. * Energy, a commercial focus, and a sense of urgency to everything you touch; You’re a self-motivated and results driven person who is not afraid to get their hands dirty to solve a problem. * Natural collaboration and communication skills, fluent English, and good in posing probing questions to quickly and fully understand what someone's talking about. * An agile and innovative mindset with the tenacity to thrive in a constantly changing environment plus the ability to deal with complexity and ambiguous situations. * An eagerness to learn; You seek continuous feedback and input. * 3+ years experience as a Product Manager ideally e-commerce focused. * Experience in the Shipping/ Logistics domain  WHY YOU'LL LOVE WORKING WITH US * Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. * Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. * A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. * Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. OUR OFFICES AND WAY OF WORKING Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. INTERESTED? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Attio

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. WORKING PATTERN: Full-time | Monday - Friday: 9:00am – 6:00pm GMT ABOUT THE ROLE Our Support team is at the heart of Attio’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality. As a Technical Support Specialist, you’ll be the trusted voice of Attio to our customers — helping them solve problems, unlock value, and feel supported every step of the way. You’ll troubleshoot technical issues, share product best practices, and act as the customer’s advocate across teams. This is a role for someone who thrives on problem-solving, loves getting into the details, and finds genuine satisfaction in turning a complex issue into a seamless experience. You’ll play a key role in maintaining the standards that make our customers love Attio — and help us set a new benchmark for excellence in B2B SaaS support. WHAT YOU'LL DO In this role, you’ll take ownership of the technical and operational processes that keep our customers successful. You’ll combine empathy, product expertise, and clear communication to deliver best-in-class support. * Customer support excellence: Provide fast, friendly, and technically sound support via email, chat, and video calls — maintaining high CSAT and meeting SLAs across EU and US hours. * Technical troubleshooting: Diagnose, reproduce, and resolve product issues; document bugs and work closely with our Engineering team to ensure timely resolutions. * Customer advocacy: Capture and communicate customer feedback, identify recurring pain points, and represent the “voice of the customer” in cross-functional discussions with Product and Engineering. * Process and knowledge improvement: Contribute to our Help Center, FAQs, and internal documentation in Notion and Guru; refine support processes to make the customer experience even smoother. * Product mastery: Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations, staying ahead of upcoming releases and new features to support customers with confidence. * Team collaboration: Work closely with colleagues across Support, Product, and Engineering to ensure consistent, high-quality service delivery and contribute to a culture of operational excellence. * Consultative guidance: Partner with customers to deeply understand their goals, workflows, and data models. Provide strategic, scalable solutions that go beyond resolving immediate issues — helping them optimise processes, automate intelligently, and realise long-term value from Attio. (Bonus: experience providing live phone support or running customer workshops is a plus.) WHAT YOU’LL BRING We’re looking for a customer-obsessed problem solver who combines technical curiosity with empathy and a love for helping others succeed. * Proven experience: 2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment. * Technical capability: Confident troubleshooting APIs, AI, CRMs, and workflow tools (experience with Zapier, Intercom, and/or Linear is a plus). * Outstanding communication: Exceptional written and verbal communication skills; you’re able to explain complex topics with clarity, simplicity, and warmth. * Customer empathy: A genuine desire to understand customer needs and deliver solutions that go beyond expectations. * Curiosity and initiative: A proactive learner who dives deep to uncover root causes, stays ahead of emerging technologies, and continually expands their technical expertise to drive better outcomes for customers and the team. * Operational excellence: Highly organized, detail-oriented, and dependable — you thrive on process, follow-through, and delivering consistently high-quality work. * Collaborative mindset: A strong team player who enjoys working cross-functionally and contributing to a supportive, transparent, and high-performing culture. WHAT DOES THE HIRING PROCESS LOOK LIKE? Applicants can expect the following: * Initial Conversations * 30-minute introductory chat with a member of our Talent team * 30-minute track record interview with our Technical Support Manager * Core Interviews * Take-home technical exercise * 45-minute team panel interview to assess skills and collaboration style * 30-minute executive interview focused on impact and alignment with company goals * Final Stage * 30-minute closing conversation with our CEO * Offer call (if it’s a mutual fit)

Attio

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. WORKING PATTERN: Full-time | Monday - Friday: 9:00am – 6:00pm GMT ABOUT THE ROLE Our Support team is at the heart of Attio’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality.   As a Technical Support Manager, you’ll lead and develop a team of Technical Support Specialists responsible for delivering that experience at scale. You’ll coach and support the team, drive operational excellence, and build the systems and processes that enable us to provide world-class support as Attio continues to grow.   This is a role for someone who loves developing people, solving complex operational challenges, and building for scale. You’ll partner closely with Product, Engineering, Marketing, and Operations to improve the customer experience, advocate for customer needs, and help shape the future of both our support function and our product. You’ll play a key role in maintaining the standards that make our customers love Attio — while helping us raise the bar even further as we grow. WHAT YOU'LL DO In this role, you’ll lead and develop a team of Technical Support Specialists while helping shape the systems, processes, and customer experiences that enable Attio to scale. You’ll combine customer empathy, technical expertise, and operational excellence to deliver world-class support. * Team leadership and coaching: Hire, onboard, coach, and develop a high-performing team of Technical Support Specialists, fostering a culture of accountability, growth, and customer obsession. * Customer support excellence: Lead by example and ensure the team consistently delivers fast, thoughtful, and technically sound support while maintaining high customer satisfaction. * Technical escalation management: Partner with the team to resolve complex customer issues, working closely with Product and Engineering to drive timely resolutions and improve the customer experience. * Customer advocacy: Represent the voice of the customer across Attio, surfacing feedback, identifying trends, and helping inform product and operational decisions. * Process and operational improvement: Build scalable systems, workflows, and support processes that reduce friction, improve quality, and enable the team to grow effectively as the business scales. * Cross-functional collaboration: Partner closely with Product, Engineering, Marketing, and Operations to improve customer outcomes and contribute to Attio’s product roadmap. * Performance ownership: Own team performance, reporting on key support metrics, operational health, and customer satisfaction while driving continuous improvement. WHAT YOU’LL BRING We’re looking for a customer-obsessed leader who combines strong technical judgement, operational excellence, and a passion for developing high-performing teams. * Leadership experience: 3+ years building, managing, and developing remote B2B support teams, with a track record of coaching individuals and improving team performance. * Proven experience: 5+ years in customer-facing roles supporting technical SaaS products, ideally within a start-up or high-growth environment. * Technical capability: Confident troubleshooting APIs, AI products, CRMs, integrations, and workflow tools, and partnering effectively with technical stakeholders. * Customer empathy: Deep empathy for customers paired with the ability to balance their needs with broader business goals. * Builder mindset: Experience creating systems, processes, and tooling that improve outcomes for customers and internal teams. * Operational excellence: Highly organised, data-driven, and dependable, with strong judgement and a focus on execution. * Collaborative mindset: A strong cross-functional partner who thrives in fast-moving, early-stage environments. WHAT DOES THE HIRING PROCESS LOOK LIKE? Applicants can expect the following: * Initial Conversations * 30-minute introductory chat with a member of our Talent team * 30-minute track record interview with our Technical Support Manager * Take-home technical exercise * Core Interviews * 45-minute leadership, program building and cross-functional collaboration session * 30-minute strategy & program vision session * Final Stage * 30-minute closing conversation with our CEO * Offer call (if it’s a mutual fit)