Senior CRM Marketing Manager – Repeat (m/w/d)

Seatgeek

SEATGEEK BELIEVES LIVE EVENTS ARE POWERFUL EXPERIENCES THAT UNITE HUMANS. WITH OUR TECHNOLOGICAL SAVVY AND FAN-FIRST ATTITUDE WE’RE SIMPLIFYING AND MODERNIZING THE TICKETING INDUSTRY.  By catering to both fans and rightsholders, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing. We are looking for Product Managers with varying levels of experience to join SeatGeek’s R&D team. This role will own the native mobile experience, the iOS and Android apps, which are key to millions of fans discovering, shopping for, and attending live events. This is a high-impact, high-visibility role at the intersection of consumer product, platform technology, and fan engagement. Beyond getting fans to their first great experience, your most important mission is bringing them back. You’ll help define how we build habits, deepen loyalty, and make SeatGeek the first app fans reach for when a new tour drops, a playoff run begins, or a spontaneous night out calls. From home screen real estate to personalized push moments to post-event features that extend the thrill, you’ll help architect the full loop that turns one-time buyers into lifelong fans. You’ll own a surface that lives in fans’ pockets, competes for their attention alongside every other app, and has to earn its place every single day. WHAT YOU'LL DO * Own the vision and strategy for SeatGeek’s native iOS and Android apps — from first open to post-event — creating a cohesive experience that earns a permanent place on fans’ home screens * Build and execute a roadmap that drives repeat engagement: push notification strategy, personalized content surfaces, re-engagement flows, loyalty mechanics, and native platform capabilities like Live Activities, widgets, and app clips * Alongside engineering, design, and data science counterparts, drive execution across a mix of fast iterative tests and larger differentiated bets that grow MAU, session frequency, and retention * Use behavioral data, user research, and mobile platform insights to identify engagement gaps and design experiences that create habitual, high-frequency use * Partner with marketing and CRM to align in-app experiences with owned-channel campaigns, ensuring push, email, and in-app touchpoints work as a cohesive system rather than isolated efforts * Partner with marketing and ux to own SeatGeek's presence in the App Store and Google Play — store listing optimization, ASO keyword strategy, screenshot and preview creative, and ratings and review management — treating discoverability as a core growth lever alongside paid and owned channels * Partner with analytics and engineering on release cadence and app health: track crash-free session rates and performance regressions, coordinate go/no-go decisions, and exercise feature flag and rollback discipline when a release needs to pause * Stay ahead of the mobile platform curve — iOS and Android capabilities, HIG and Material Design guidelines, and how AI and on-device intelligence can create more personal, timely fan experiences * Build and maintain strong relationships with internal stakeholders in marketing, partnerships, and operations — advocating for native experiences that compound engagement over time * Evangelize the native mobile fan experience across the company: share learnings, celebrate wins, and connect native mobile strategy to broader business outcomes * Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices WHAT YOU HAVE * 5+ years of product management experience with a strong track record shipping native mobile products (iOS and/or Android) at scale * Deep expertise in engagement and retention — you’ve built habit-forming loops, push notification programs, personalization systems, or lifecycle features that measurably improved retention and frequency metrics * Fluency in iOS and Android platform capabilities and guidelines — you understand HIG and Material Design well enough to hold your own with designers, know the constraints and opportunities from push to widgets to on-device ML, and have a strong point of view on how platform conventions should shape the SeatGeek experience * Hands-on experience with product analytics and attribution tooling (Amplitude, Firebase, Mixpanel, AppsFlyer, or similar) — you build your own dashboards and don’t wait for a data team to answer basic retention or funnel questions * Comfort with the operational realities of mobile shipping — release management, feature flags, crash monitoring, and the judgment to call a rollback when it’s needed * Strong customer empathy and a tasteful eye for great design and UX — you can tell the difference between a feature that delights and one that just ships * A strong fluency with data: comfortable defining success metrics, diving into analytics, partnering with analysts to build cohort analyses, and making decisions from evidence rather than assumption * Experience in both iterative, experiment-driven approaches and zero-to-one initiatives that have resulted in measurable business and customer impact * Excellent communication and storytelling skills, with proficiency in modern prototyping tools like Claude, Figma Make, Loveable or similar to communicate ideas effectively to cross-functional partners * Proven ability to lead cross-functional teams toward ambitious goals with urgency and clarity * Ideally, experience with marketplace or ticketing products, or consumer apps in entertainment, sports, or travel where emotional purchase decisions and infrequent usage are core challenges to solve * Ideally, experience with products that leverage machine learning or AI-powered personalization to surface the right content or recommendation at the right moment * 5+ years as an engineer in a role that focused on writing code * A foundation of technical excellence that your team can look up to * Knowledge of the technology industry to help your team make good tooling and framework decisions, setting them up for success * You understand how to lead by setting context and facilitating collaboration between cross-functional partners in  product, design, engineering, and leadership * Product-minded engineering experience, especially products that span native mobile, web, and backend systems. * Experience working in both consumer and enterprise products, as this role uniquely owns fan experiences and rightsholder experiences. * Experience in the sports technology industry is preferred, but not a requirement. * This role requires candidates to be based on the East Coast, with preference given to those in the New York City area. OUR STACK You absolutely do not need experience with all of these, but we thought you might be curious. Tools can be learned, so we care much more about your general engineering skill than knowledge of a particular language. * Client Platforms: iOS, Android * Languages: Python, Swift, Kotlin * Version control: Git (Gitlab) * Feature Flag/Experimentation: Eppo * Product Analytics/Reporting: Mixpanel, Looker, Hex * App Distro for Testing: Firebase, TestFlight * Design: Figma * Other Product Management Tools: Claude, ChatGPT, Productboard, JIRA PERKS * Equity stake * Discretionary annual bonus * Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely * A WFH stipend to support your home office setup * Unlimited PTO * Eligible for the SG discretionary annual bonus based on individual and company performance * Up to 16 weeks of fully-paid family leave  * 401(k) matching  * Student loan matching program * Health, vision, dental, and life insurance * Up to $25k towards family building, reproductive health services and Gender-affirming care * $500 per year for wellness expenses * Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical * $360 per quarter to spend on tickets to live events * Annual subscription to Spotify, Apple Music, or Amazon music   ---------------------------------------------------------------------------------------------------------------------------------- The salary range for this role is $116,000 - $220,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here.

Babbel

Are you passionate about learning languages? About helping people connect and communicate across cultures, for travel, friendship, or career advancement? About making an impact to our company and our 25MM+ learners? Come join our NY-based team as a Senior Manager, CRM. About the Role: Babbel is hiring a Senior Manager, CRM Revenue Expansion to join our team in our New York City office. This role will report to the Director of CRM, Revenue Expansion, and lead our global customer upsell and winback campaign strategy across email, push, and in-app messaging. This role focuses on identifying revenue‑driving moments in the subscriber lifecycle and deploys campaigns that boost repeat purchases and minimize churn. Your work will ensure millions of Babbel’s subscribers continue to feel valued, inspired, and motivated to learn. To succeed in this role, you’ll bring a data-driven approach, a passion for testing, and an interest in crafting strategies tailored to global markets. You’ll collaborate with cross-functional teams to deliver regionally optimized campaigns that will drive upsell and cross sell opportunities, and increase CLV. Responsibilities: * Own the CRM growth strategy, set the vision for upsell, cross-sell, and win-back, and make it happen globally. * Build journeys customers love, from first idea to full launch, driving conversions and LTV at every stage. * Run the engine, manage the campaign calendar and turn results into sharp insights that shape what we do next. * Test, learn, repeat, run A/B tests, trust the data, and never stop optimizing. * Make every message land, partner with creative, product, and international teams so it feels right everywhere, for everyone. What You Bring: * At least 5 years of CRM experience in a high-volume, revenue-focused role; experience in a B2C subscription-based tech company is a plus * A test-and-learn mindset: you embrace new tools and AI to drive meaningful process improvements, and you treat iteration — including failure — as part of the path to step-change results * A strong understanding of international markets and corresponding customer behaviors * Hands-on experience building and optimizing upsell-focused email, in-app, and push marketing campaigns * Fluency with ESPs like Salesforce, Emarsys, Braze, or Customer.io * Strong understanding of CRM best practices and global compliance regulations (CAN-SPAM, CASL, GDPR) across regions * Proficient in email-specific HTML/CSS, liquid/scripting logic, SQL querying, and building advanced segments * Experience with BI platforms like Looker, Tableau, Google Analytics, and Amplitude to track performance and refine strategy * A data-first mindset, you interpret results, spot trends, and make recommendations based on campaign performance * Proficiency with A/B and multivariate testing methodologies * Exceptional written and verbal communication skills with attention to detail and a creative sensibility Why Babbel: * Join a global company with purpose * Competitive compensation, PTO, benefits * Have an Impact on Babbel's product, company, and learners * Career growth and skill development This position is located in NYC and requires a minimum of 3 days/week in office. Salary Information In New York City, the reasonable annualized full-time salary for this role is $110,000 - $126,000 and placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level. Babbel is an equal opportunity employer committed to diversity and inclusion. Babbel Inc. uses AI-assisted tools to help review applications and support our recruiting team. All hiring decisions are made by people.

Carwow

OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we’re a long way from done! THE ROLE We're looking for a Senior Data Scientist to join our award-winning Data Science team at a pivotal moment. Carwow operates a two-sided marketplace — connecting car buyers and sellers at scale — and data science sits at the heart of how we make that marketplace smarter, faster, and more valuable for everyone in it. In fact, we recently won GenAI initiative of the Year at the British Data Awards. This is a hands-on, high-ownership role working centrally across the business. You'll partner with teams spanning Commercial, Marketing, Product, Finance, Engineering and Operations — developing and deploying ML and AI solutions that drive outcomes across both sides of our marketplace. The problems you'll work on are genuinely varied: pricing models, propensity and demand signals that sharpen marketing spend, personalised recommendations for our web product and CRM, and LLM-powered solutions for operational challenges like document verification. You'll translate ambiguous business problems into structured, production-ready solutions — and you'll be expected to deliver them end-to-end, from first principles through to being deployment-ready and beyond.   WHAT YOU'LL BE DOING * End-to-End ML & AI Delivery: Lead data science initiatives from problem framing through to deployment, monitoring, and iteration — delivering the full production lifecycle. With no dedicated ML engineering function, you'll be responsible for ensuring your solutions are robust, scalable, and performing in the real world long after they ship. * GenAI & LLM Application: Design and build LLM-powered solutions where they create genuine business value — document processing, intelligent search, content understanding, and beyond. Apply them alongside classical ML with clear judgement about where each approach earns its place. * Commercial Impact: Connect your work directly to business outcomes. Whether you're building a model to improve marketing efficiency, a pricing signal to sharpen commercial decisions, or a recommendation engine to increase conversion — you understand the business lever you're pulling and design your solutions accordingly. * Prototyping & Experimentation: Move fast to test ideas before committing to full-scale development. Define rigorous success metrics upfront, validate honestly, and know when to double down and when to walk away. * Cross-Functional Partnership: Work closely with Commercial, Marketing, Product, Finance, Engineering and Operations stakeholders to understand problems deeply before reaching for a solution. Translate findings into clear, actionable narratives for both technical and non-technical audiences. * Standards & Craft: Contribute to shared best practices, documentation, and ways of working that raise the bar for the data science function — and help more junior team members grow alongside you. Drive continued adoption of AI capabilities to drive efficiencies, automation and constantly leverage new capabilities. WHAT YOU'LL NEED Please note: We know that no candidate will be the perfect match for all we've listed in this posting, so we’d encourage you to apply if you feel you're close to the brief but not an exact match. Ideally you’ll have * Commercial Mindset: You think about business impact first. You understand how your models connect to revenue, efficiency, or customer outcomes — and you use that to prioritise, scope, and communicate your work. * Stakeholder Partnership: Proven ability to work with commercial, marketing, and product stakeholders — translating business problems into well-scoped solutions and communicating technical solutions, challenges and outcomes clearly at all levels. * Sound Judgement: You navigate the tooling landscape with clear eyes — knowing when classical ML is right, when GenAI unlocks something new, and when a simpler solution is the more honest answer. Strong instincts for scalability, reliability, and explainability. * [Bonus] Marketplace or Two-Sided Platform Experience: Understanding of supply/demand dynamics and how data science creates leverage in a marketplace context. TEHCNICAL SKILLSET * Proven ML Experience: A strong track record of building, deploying, and maintaining ML models in Python in a production environment — not just notebooks. You've owned models after they ship and know how to keep them healthy. * Full-Lifecycle Delivery (MLOps): Comfortable delivering the end-to-end production lifecycle — model training, versioning, monitoring, and champion/challenger experimentation — without relying on a dedicated ML engineering team to carry that responsibility. * GenAI & LLM Expertise: Hands-on experience building LLM-powered solutions that deliver measurable business value. You understand how to apply, evaluate, and extend these tools — and you're honest about where they fall short. * Technical Depth: Solid experience in a cloud ML environment with software engineering principles — version control, code reviews, unit testing, and familiarity with containerisation. * Quantitative Rigour: Strong foundation in statistical evaluation and experiment design. You can define and defend success metrics, and you know when a model is degrading and what to do about it. * [Bonus] Experience with VertexAI TOOLS & TECHNOLOGIES * Languages: Python, SQL * Data & Transformation: dbt, Snowflake, BigQuery * Visualisation & BI: Looker * Engineering & MLOps: Docker, GitHub * Workflow & Orchestration: Vertex AI Pipelines (GCP), Kubeflow * LLMs & GenAI: Gemini API, Claude API INTERVIEW PROCESS * Step 1: People Team Screening Call (30 min) * Step 2: Hiring Manager Call: Experience (45 min) * Step 3: Technical Task: covering both Modelling & Production with Presentation (60 min + Task) * Step 4: Values Interview (45 min) WHAT’S IN IT FOR YOU * Hybrid working * Competitive salary to fund that dream holiday to Bali * Matched pension contributions for a peaceful retirement * Share options - when we thrive, so do you! * Vitality Private Healthcare, for peace of mind, plus eyecare vouchers * Life Assurance for (even more) peace of mind * Monthly coaching sessions with Spill - our mental wellbeing partner * Enhanced holiday package, plus Bank Holidays * 28 days annual leave * 1 day for your wedding * 1 day off when you move house - because moving is hard enough without work! * For your third year anniversary, get 30 days of annual leave per year * For your tenth year anniversary, get 35 days of annual leave per year * Option to buy 3 extra days of holiday per year * Work from abroad for a month * Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies * Bubble childcare support and discounted nanny fees for little ones * The latest tech (Macbook or Surface) to power your gif-sending talents * Up to £500/€550 home office allowance for that massage chair you’ve been talking about * Generous learning and development budget to help you master your craft * Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for * Refer a friend, get paid. Repeat for infinite money Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.