Customer Success Manager

Enode

ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode provides the infrastructure layer that makes this possible. Our Connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. WHAT WE’RE LOOKING FOR: Enode is looking for an experienced Customer Engineer to help our customers maximize the value from our products while also contribute to shaping Enode´s Customer Engineering function. In this role you’ll interface directly with engineers, product managers, and leadership stakeholders as they integrate Enode’s API to help them realise value from our product fast. Beyond the integration phase, Customer Engineers also own the technical relationship with customers and act as an internal advocate for customers throughout their entire journey with Enode. This role will involve working in a pre-sales and post-sales capacity. You will be a core part of Enode’s Customer Success team and play a critical part in evolving this function within Enode, whilst also working on a daily basis across engineering, product, and sales teams. You will be joining a team of 3 customer engineers and work closely with our Tech Ops Engineer who provides technical support to customers. In this role, you will: * Design and help our customers implement technical solutions using the Enode API based on their engineering, product, and business needs * Advise customers on technical product architecture and best practices for using the Enode API and provide ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues) * Not only will you identify and debug issues in customer implementations, but you will also proactively make necessary fixes and/or improvements directly in the Enode codebase * Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will develop in the role to ensure Enode’s resources are allocated to high impact areas * Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc). THIS ROLE WILL BE RIGHT FOR YOU, IF: To succeed at Enode you should be passionate about our mission. You should be excited about electrification and the opportunity to use consumer products and software to solve grid challenges in the transition to a net zero energy system. We’re looking for: * 5+ years of experience relevant to customer engineering such as solutions/sales engineering or being a user-oriented software engineer * An all-rounder who is energised by managing technical client relationships but can also dive into the codebase to make fixes/improvements * Experience deploying complex software in critical infrastructure-like players, mapping API software to existing enterprise stack of ERP, CRM and similar * Experience working with enterprise customers with large IT departments and corresponding work processes and governance mechanisms * An articulate communicator who has the ability to explain complex, technical issues at the right level depending on the audience * A nimble operator & team player who can thrive in a dynamic environment and flat organisation where tasks change frequently to fit the requirements of the company * Willingness to travel to customer locations on a regular basis * Nice to have: Experience from a technical role in third-party API companies * Nice to have: Pre-sales experience, supporting RfP processes for enterprise customers WHAT WE OFFER: * Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale. * A mission-driven, fun and caring environment with high drive and ambition. * Competitive compensation, including a very attractive employee option program - you’re part of our journey. * Access to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that. * Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand. * Three annual off-sites to connect with the team in exciting & fun places. * Flexible, human-first culture. * Stipend for setting up your home office. ------------------------------------------------------------------------------------------ A FEW THINGS TO NOTE: * Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. * Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here.

Enode

ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode provides the infrastructure layer that makes this possible. Our Connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. WHAT WE'RE LOOKING FOR: Enode is looking for a Customer Solutions Engineer to help our customers leverage maximum value from our product. You will also contribute to shaping Enode's Customer Engineering function. In this role you'll interface directly with engineers, product managers, and leadership stakeholders as they integrate Enode's API's to help them realise value from our product fast. Beyond the integration phase, Customer Solutions Engineers also own the technical relationship with customers and act as an internal advocate for customers throughout their entire journey with Enode. This role will involve working in a pre sales and post sales capacity. You will be a core part of Enode's Customer Success team and play a critical part in evolving this function within Enode, whilst also working on a daily basis across engineering, product, and sales teams. You will be joining a team of 3 customer solutions engineers and work closely with our Tech Ops Engineer who provides technical support to customers. IN THIS ROLE, YOU WILL: * Design and help our customers implement technical solutions using the Enode API based on their engineering, product, and business needs * Advise customers on technical product architecture and best practices for using the Enode API and provide ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues) * Not only will you identify and debug issues in customer implementations, but you will also proactively make necessary fixes and/or improvements directly in the Enode codebase * Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will develop in the role to ensure Enode's resources are allocated to high impact areas * Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc). THIS ROLE WILL BE RIGHT FOR YOU, IF: To succeed at Enode you should be passionate about our mission. You should be excited about electrification and the opportunity to use consumer products and software to solve grid challenges in the transition to a net zero energy system. We're looking for: * 5+ years of experience relevant to customer engineering such as solutions sales engineering or being a user oriented software engineer * An all rounder who is energised by managing technical client relationships but can also dive into the codebase to make fixes improvements * Experience deploying complex software in critical infrastructure-like players, mapping API software to existing enterprise stack of ERP, CRM and similar * Experience working with enterprise customers with large IT departments and corresponding work processes and governance mechanisms * An articulate communicator who has the ability to explain complex, technical issues at the right level depending on the audience * A nimble operator & team player who can thrive in a dynamic environment and flat organisation where tasks change frequently to fit the requirements of the company * Willingness to travel to customer locations on a regular basis * Nice to have: Experience from a technical role in third-party API companies * Nice to have: Pre-sales experience, supporting RfP processes for enterprise customers WHAT WE OFFER: * Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale. * A mission-driven, fun and caring environment with high drive and ambition. * Competitive compensation, including a very attractive employee option program - you’re part of our journey. * Access to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that. * Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand. * Three annual off-sites to connect with the team in exciting & fun places. * Flexible, human-first culture. * Stipend for setting up your home office. ------------------------------------------------------------------------------------------ A FEW THINGS TO NOTE: * Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. * Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here.

Enode

ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode provides the infrastructure layer that makes this possible. Our Connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. WHAT WE’RE LOOKING FOR: We're hiring a Partnerships Manager to work closely with the manufacturers (OEMs) whose devices are optimised by Enode. OEM partners are a vital part of Enode’s platform, and how we work with them determines how fast we scale as a company. Enode is partnering with leading automotive, EV charger and solar & storage companies, e.g. VW Group, Zaptec and Solis. You'll sign new partners, succeed with existing ones, improve our product, and shape the playbook we use to do it. This is a high-impact role for someone who thrives in early-stage ambiguity and problem solving. You’ll be working directly with Henrik, Enode’s Head of Partnerships, and work closely with our CEO and leaders across GTM and Product. Partnerships is a small senior team of four people, and you will directly shape how we operate. In this role, you will: * Source, negotiate, and close new OEM partnerships end-to-end, from first conversation to signed agreement * Grow and retain existing OEM partners, making sure they see real value from working with Enode * Identify and sell new products to OEMs, opening up new revenue streams * Develop and improve the partnerships playbook, including redesigning processes using AI * Represent Enode at industry events, conferences, and on panels * Collaborate closely with Product, Engineering, Sales, Customer Success, and Operations to deliver on partner commitments and improve our platform THIS ROLE WILL BE RIGHT FOR YOU, IF: To thrive at Enode, you believe the energy transition is the defining infrastructure problem of the next decade. And you want to be the person who unblocks it commercially and technically, not the person who reads about it. You’re motivated by the opportunity of using millions of residential energy devices to stabilise the grid. To succeed as Partnership Manager you are a person who easily builds trust and relationships with a range of stakeholders, from technical product managers to senior business leaders in large, multi-national companies like VW and BMW Group. You should be excited about the opportunity to identify and understand their needs, help the partner and Enode to realise value and high quality integrations. The role will be right if: * You have drive, ambition and passion to build a globally important climate tech business * You are a natural relationship builder and can work with broad range of stakeholders * You are an excellent problem solver and strategic thinker, with the ability to manage complex projects * You have strong negotiation and diplomatic skills * You are comfortable navigating technical, commercial, and legal conversations with a range of stakeholders * You are well-organised and independent * You have at least 5 years of experience in business development/partnerships, ideally in B2B software or energy. We are also open to backgrounds from other high-performing environments (e.g. top-tier consulting) * You are ready to get your hands dirty, ideally with startup or scale-up experience * You have excellent communication skills, written and oral (English) * You are based in Europe and able to work in the CET time zone +-3 hours Nice-to-haves * You have closed and grown multi-year strategic partnerships with enterprise counterparts * You have experience with (or high interest in) renewable energy, electric vehicles, smart energy hardware and/or demand response * You actively use AI to improve the efficiency and quality of your work * You are familiar with API-based, B2B software WHAT WE OFFER: * Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale. * A mission-driven, fun and caring environment with high drive and ambition. * Competitive compensation, including a very attractive employee option program - you’re part of our journey. * Access to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that. * Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand. * Three annual off-sites to connect with the team in exciting & fun places. * Flexible, human-first culture. * Stipend for setting up your home office. ------------------------------------------------------------------------------------------ A FEW THINGS TO NOTE: * Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. * Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here.