Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million

hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique

stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Our team is responsible for building and scaling the technology that supports Airbnb's global support operations. We are

passionate about creating tools that enable our Community Support Quality Analysts, Team Leads, and Operations Managers to ensure

the delivery of exceptional, consistent service to our community of hosts and guests.

We are seeking a highly motivated and experienced Platform Manager to lead the strategy, roadmap, and execution of our quality

tooling. In this role, you will own how we build products to enable evaluating and improving agent performance at scale. This

includes the strategy for how and when we build and acquire quality capabilities, and the end-to-end execution of automated

quality evaluation. You will ensure that our tooling is high-quality and fit-for-purpose for the Quality teams and other

operational users who rely on them every day. You will partner closely with engineering, operations, and other cross-functional

teams to define and deliver a quality platform that raises the bar for agent performance across Airbnb's global support

organization.

The Difference You Will Make:

Champion the Mission: Deeply understand, synthesize insights, and and advocate for the needs of QAs, Team Leads, Agents, and

other Operations Management. Leverage data from users, product data, and business/industry trends to identify opportunities.

Own Quality Tooling Strategy: Lead the strategy and execution for Airbnb's quality tooling platform. Ensure QAs, Team Leads,

and other users have a high-quality, intuitive experience across every feature we ship.

Define and Execute the Quality Roadmap: Develop the prioritization framework for our quality capabilities. Drive complex,

strategic quality capability decisions,, balancing speed-to-value against the best long-term solutions.

Deliver Scale Through Technology: Own end-to-end automation solutions that drive better quality service at scale.
Connect Quality to the Broader Agent Lifecycle: Partner with Coaching and Supervisor Tooling teams to ensure quality data is a

connected, high-signal input across the agent performance ecosystem.

A Typical Day:

In the fast-paced and dynamic environment of Airbnb, no two days are the same. You'll be collaborating with a diverse group of

people, tackling complex challenges, and making a real difference in the lives of our global community. While the landscape is

ever-evolving, here are some of the activities you will engage in:

Build in Partnership with Engineering: Work hand-in-hand with engineering to build features, including understanding what is

and isn't working in our AI-powered products. You will go deep in the data — analyzing model outputs versus human judgments to

identify inconsistencies, understanding whether disagreements reflect a model issue or an ambiguity in the underlying criteria,

and proposing solutions based on what you find. You'll do this through hands-on sampling, deep dives, and developing and

leveraging deep domain expertise. You are a technical authority to engineering who can explain the data, resolve ambiguities,

and independently drive the direction of better AI products.

Set and Uphold the Product Bar: Define and uphold the product bar for every feature we ship - setting clear quality standards,

ensuring tools are intuitive and fit-for-purpose for each user type, and holding teams accountable for delivering to the right

standard.

Shadow Users: Observe QA, Team Lead, and other user workflows firsthand to identify friction points, gather feedback, and

ensure the tools we build reflect real user needs.

Measure What Matters: Define the right success metrics for our capabilities, track them rigorously, and use them to identify

gaps, validate improvements, and inform roadmap prioritization.

Partner Management: Meet with external partners to drive product improvements, escalate issues, and define priorities and drive

roadmaps on behalf of Airbnb's quality and operations teams.

Cross-Functional Alignment: Autonomously drive cross-functional alignment on product vision and proposed solutions across

teams, extended stakeholders, and leadership. .

Product Roadmap: Develop and own the quality tooling roadmap, making strategic trade-offs across short-, mid-, and long-term

priorities. Communicate roadmap decisions and progress with leadership.

Your Expertise:

9+ years of product management experience. Past experience with quality, operations, or data-driven tooling is a plus.
Deep expertise working with ML or AI-powered products. Proven ability to independently drive model improvements, performance

trade-offs, evaluation frameworks, and automation quality in close partnership with engineering.

Proven ability to deliver in cross-functional organizations with multiple stakeholders and interdependencies, in ambiguous and

complex situations.

Strong analytical and problem-solving skills; data-driven approach to prioritization and decision-making. Uses data to measure

and continually improve their product and drive business outcomes.

Ability to adapt communication style depending on audience. Quickly absorbs technical concepts and communicate them to a

non-technical audience

Experience making strategic capability decisions in a fast-moving product environment, including driving alignment on tradeoffs

in the short, mid, and long-term.

Proactive, self-motivated, and results-oriented.
Passion for Airbnb's mission and values.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as

agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered

entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if

the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform

you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement,

and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals

are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and

require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.

Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting

process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online

application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training,

transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be

modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$200,000—$240,000 USD

Roll

Staff Platform Manager, Quality

Kategori

Data/IT

Plats

Remote - United States

Publicerad

13 juli

Sista ansökningsdag

17 augusti

Liknande jobb

Staff Engineer, Ads Business Manager

Remote - United States•Publicerad: 18 juli•Sista ansökan: 17 aug.

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. TEAM OBJECTIVE The Business Manager team owns the foundational business platform that enables advertisers, agencies, and enterprise customers to operate effectively on Reddit. We build and scale the systems that define how businesses are created, structured, secured, governed, and shared across Reddit's Ads Platform and other Reddit surfaces. Our scope includes Business Manager, Business Hub, business identity, permissions, onboarding, collaboration, and governance capabilities. We are responsible for establishing a unified business identity model across Reddit and providing the tooling, controls, and policy frameworks that allow customers and internal teams to manage access, compliance, security, and organizational operations at scale. ABOUT THE TEAM On a day-to-day basis, engineers tackle complex, high-stakes challenges at the core of Reddit’s Ads Platform which include building business identity infrastructure, governance and access-control systems, Business Hub experiences, agency enablement capabilities, and enterprise-scale collaboration workflows. From ideation to delivery, our engineers are trusted with end-to-end ownership of their projects, working closely in cross-functional collaboration with product managers, UX designers, and partner teams. This hands-on approach means every team member plays a direct and visible role in delivering high-impact, user-focused solutions for some of Reddit’s most strategic advertisers. ROLE DESCRIPTION As a Staff Software Engineer on the Ads Business Manager team, you will develop a long-term technical strategy and drive execution. This is a high-agency position for an engineer who can navigate ambiguity and take decisive ownership of the technical direction in collaboration with other engineers, teams, and stakeholders. It is best classified as the Tech Lead archetype of Staff Engineer, and the most successful candidates will have experience serving in this capacity previously. This role needs someone with deep backend expertise who also has enough frontend experience to periodically unblock themselves. A SUCCESSFUL CANDIDATE WILL: * Define and drive the technical strategy for business identity, governance, permissions, and organizational management systems that serve both customer-facing and internal Reddit platforms. * Lead large cross-functional projects end to end, from concept, design, and implementation through to launch and driving adoption all while ensuring the highest quality and performance. * Have a strong product sense and be able to run customer interviews, translating data and user feedback into features that inform the team’s roadmap. * Mentor engineers and leaders, share industry knowledge, and contribute to the technical growth of the team. * Disambiguate complex problems, align stakeholders with different priorities, and aggressively prioritize to execute effectively. * Be able to make system level improvements, enhancements and implement complex code modifications. * Collaborate closely with engineering teams and stakeholders to drive adoption of Business Manager and Business Hub capabilities across Reddit, shaping shared business identity, governance, permissions, and organizational infrastructure used by multiple products and teams. QUALIFICATIONS General Engineering Requirements * 7+ years software engineering experience building production services at scale. * Ads domain experience. * Previous experience as a Tech Lead or similar function. * Excellent communication skills to collaborate with a service-oriented team and company. * Experience coordinating large-scale, cross-functional efforts that span different teams, and driving alignment between diverse stakeholders. * Experience in solving complex system scaling and latency performance problems. * Strong proficiency in one or more AI tools for all steps of the development cycle. * Strong proficiency in one or more: Go, Python; plus experience with service frameworks (gRPC/Thrift) and API design. * Experience with distributed systems, data modeling, and event‑driven architectures (e.g., Kafka/PubSub). Preferred Requirements * Experience building identity, access management, governance, administration, or enterprise platform solutions for large-scale customers. * Ability to make UI changes leveraging AI tools like Codex. * Experience building solutions for advertising agencies or other global enterprise customers. OUR STACK Go, Python; gRPC/Thrift; Kafka; Postgres, BigQuery, Redis, Cassandra, SpiceDB (ReBAC); Kubernetes; AWS/GCP; Javascript, Typescript Benefits: * Comprehensive Healthcare Benefits and Income Replacement Programs * 401k Match * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Flexible Vacation & Reddit Global Days Off * Generous paid Parental Leave * Paid Volunteer time off #li-remote Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/. To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $217,000—$303,900 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Senior Staff Operations Engineer, AIOps

Airbnb

Remote - United States•Publicerad: 4 mars•Sista ansökan: 17 aug.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience. The Difference You Will Make: As a Senior Staff Engineer in Operations, you will lead and mentor a high-performing team to scale our AI-enabled operations model and deliver AIOps solutions that streamline operational workstreams and help BizTech teams focus on their core work with confidence. Ops owns triage and resolution, proactive monitoring across networks, systems, applications, and cloud services via a homegrown observability platform, and drives process excellence through automation and shift-left programs. You will set the technical bar, model operational excellence, and ensure high-quality, reliable service. * Your scope includes leading projects across multiple products and platforms, delivering world-class outcomes that create customer and community value while balancing near- and long-term needs. * You will own the AIOps vision, strategy, and roadmap, partnering with the in-house Observability platform owner to leverage infrastructure and data for accurate, correlated insights that streamline Operations. You’ll drive execution by setting priorities, building accountability, and collaborating effectively across teams. You will partner with BizTech engineering teams to improve service efficiency and security, and lead 1–3 year operations architecture planning to connect production systems and improve compatibility and stability. * You will identify and eliminate recurring issues through scalable automation, improving operational performance and productivity. You’ll also lead the development and maintenance of testing and monitoring tooling to ensure automation platforms run reliably. * You will be accountable for the quality and reliability of BizTech services, including validating postmortems, driving root-cause analysis, and ensuring corrective actions are implemented. A Typical Day: * You’ll lead technical strategy and discussions, partnering with Operations peers and cross-functional BizTech teams to build AIOps and automation solutions. * You’ll stay on top of tasks, engagements, and team interactions—active collaboration is key to success. * You’ll work in sprints, delivering project work across coding, testing, design, documentation, and operational readiness reviews. * You’ll dedicate part of each day to core Operations work, triaging tickets, spotting patterns, and driving scalable fixes that improve efficiency. * You’ll participate in an on-call rotation, leading high-severity incident response as both incident commander and operations engineer. Your Expertise: * 15+ years of experience across AIOps, data catalog architecture, product development, and/or Technical Operations infrastructure. * Strong SDLC experience, including infrastructure as code, configuration management, distributed version control, and CI/CD. * Deep expertise in complex enterprise infrastructure, especially cloud (AWS and/or Google), with a focus on AI/automation, data catalog architecture, workflows, and correlation. * Solid understanding of corporate infrastructure and applications to translate into AIOps requirements and integrations. * Proven ability to lead cross-team, cross-org delivery of large-scale, technically complex, ambiguous initiatives that anticipate business needs. * Proficient in Python or Go. * Experience building API integrations and event-driven architectures (e.g., AWS Lambda/SQS). Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $212,000—$265,000 USD

Staff Machine Learning Engineer, Ads Measurement Modeling

Remote - United States•Publicerad: 14 maj•Sista ansökan: 17 aug.

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. Reddit has a flexible first workforce! The Ads Measurement Org is dedicated to enhancing the efficiency and user-friendliness of our advertising platform. The Measurement Modeling team owns all the Machine Learning solutions for Ads Measurement, including Identity Matching, Identity Graph, Utility Enhancement for Ads Privacy, Modeled Conversion, and new Measurement Modeling Initiative. As critical and complex part, in Identity Modeling, we are building new advanced machine learning solutions, the space resides in intersection of ads stack that interacts with various upstream and downstream systems, it serves critical business needs for monetization and consumer as well, including Measurement & Reporting, Experimentation, Personalization, Delivery, and Safety etc, requires major XFN as well as cross team/org collaborations. We are looking for an IC5 Staff ML Engineer of Ads Identity Modeling, to define long term direction and drive architecture evolution, be responsible for engineering quality and enforce best practice, lead new exploration and cross-org collaboration in new modeling initiatives, and champion ML/AI innovation to ensure the solutions utilize SOTA ML technology. Our diverse group of engineers, product managers, data scientists, and ads specialists is excited to welcome you on board! Minimum Qualifications: * 7+ years of professional software engineering experience, with at least 3+ years focused on ML-driven systems at scale * Demonstrated experience architecting and building ads measurement modeling solutions leveraging advanced machine learning techniques * Strong knowledge of various identifiers (cookies, hashed emails, phone numbers, IP addresses, user agents) and their use in identity resolution * Proficiency in machine learning frameworks (e.g., TensorFlow, PyTorch) and libraries for feature engineering, model training, and inference * Solid understanding of large-scale data processing, distributed computing, and data infrastructure (e.g., Spark, Kafka, Beam, Flink) * Proven technical leadership in cross-functional settings, driving architectural decisions and influencing stakeholders (product, data science, privacy, legal) * Excellent communication, mentoring, and collaboration skills to align teams on a long-term vision for identity resolution Responsibilities: * Lead the technical strategy and architecture for our company’s ads identity modeling solutions and other related ads measurement models * Design and train advanced ML models while ensuring accuracy, scalability, and compliance with privacy requirements, managing trade-offs between complexity, latency, and prediction quality * Oversee end-to-end ML workflows—from data ingestion and feature engineering to model training, evaluation, and deployment—optimizing for performance and cost * Partner with cross-functional teams (e.g., product management, data science, platform engineering, privacy, legal) to define the roadmap and set long-term goals * Establish engineering best practices, code quality standards, and data governance guidelines to ensure maintainability and trustworthiness of the identity graph * Mentor and coach junior engineers, fostering a culture of innovation, technical excellence, and knowledge sharing across the organization Benefits: * Comprehensive Healthcare Benefits and Income Replacement Programs * 401k with Employer Match * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-AK1 Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/. To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $230,000—$322,000 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.