Customer Success Manager (f/m/d)

doinstruct

SENIOR CUSTOMER SUCCESS MANAGER (DACH) We build software that helps organizations onboard, enable optimal processes, and scale their teams. Our customers aren't startups or tech companies; they're mid-sized to large manufacturers, industrial operators, and traditional enterprises that are genuinely trying to change how they work, and that makes the CSM role here harder and more interesting than most. We're hiring a Senior Customer Success Manager to own a portfolio of complex enterprise and corporate accounts across DACH. If you want to only run a proven CS playbook, this probably isn't the right role. We're still building ours and constantly like to challenge ourselves and question what is really effective. Our customers have real operational complexity, long internal decision cycles, and limited appetite for tools that don't immediately prove their worth. The person who'll do well here is someone who wants to figure that out, not someone who's waiting to be told how. 🛠 WHAT YOU'LL DO * Own a portfolio of enterprise and corporate accounts (typically 1,000+ employees) from onboarding through adoption, renewal, and expansion. NRR is your number. * Build relationships that go beyond the scheduled QBR. You're the person customers call when something needs to move, whether that's with their QM-, HR-, operations lead or GM. * Lead Proof of Value (POV) phases for enterprise prospects in close collaboration with AEs. This is about 15% of the role. You're not in a sales seat, but you understand what makes a POV land and what kills it. * Turn complex, often vague customer goals into success plans with real milestones, adoption targets, and expansion signals. Then hold both sides to them. * Manage your portfolio actively. You decide where to put time, which accounts need more attention, and where to push for growth. * Work closely with AEs on renewal and expansion, and bring specific product feedback into roadmap conversations. You're the clearest signal we have on what enterprise customers actually need. 🧑‍💼 WHO YOU ARE * 4 to 6 years in Customer Success, Account Management, or SaaS Consulting, owning complex B2B accounts, not just supporting them. * You've worked with customers who aren't naturally tech-savvy and still driven adoption and real outcomes. You know how those environments operate. * You've been close to a commercial motion before, through POV involvement, expansion ownership, or renewal conversations. You understand what close collaboration with an AE requires of you without having to become one. * When something isn't working for a customer, you figure out why and do something about it. You don't wait for the next check-in to surface it. * You can run a meeting with a GM and a follow-up with an operations lead and make both feel like genuine partnerships. That range is not new to you. * You've worked in a growth-stage SaaS company before (Series A to C) and know what that means in practice: processes that aren't finished, priorities that shift, and things you have to build yourself. * You speak German & English fluently; the kind where you can have a hard conversation with a customer and come out with the relationship intact. 📈 WHAT SUCCESS LOOKS LIKE 3 MONTHS Ramp-up is done. You've met your accounts, understood where each one stands, and taken over relationships that feel owned, not just handed off. You're running new customer onboardings independently. 6 MONTHS Your portfolio has clear momentum. Expansion opportunities are mapped. You've supported at least one POC end-to-end. Your AE knows you're the person to bring in early. 12 MONTHS NRR in your portfolio reflects decisions you made, not luck. You've contributed something concrete to how we run CS at enterprise scale: a sharper POC motion, a better success plan format, a playbook someone else can actually use. The 12-month version of this role looks different from the day-one version, and you're a reason why. 🚀 WHY JOIN DOINSTRUCT? * We’re building something meaningful with clear customer impact across industries * Opportunity to shape strategy, playbooks, and CS culture in a scale-up environment * Work with a diverse customer base where your voice matters internally and externally * Performance-driven, but no burnout culture – we believe in smart focus, not busywork * Competitive compensation, including NRR-based bonus & POC conversion incentives ____ At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development. Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply. We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct. _ For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at leonard.mielke@doinstruct.com.

ecosio

Job Description ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX). Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first. You'll connect with the role if you enjoy... * driving company value by strategically developing existing accounts, building long-term business relationships, and identifying up- and cross-selling opportunities * managing your own portfolio of clients making sure they get the most value out of our solution * partnering closely with an experienced Account Manager to hand over and transition qualified opportunities seamlessly * listening to your customers and communicating their feedback to ensure our products and services meet their needs * navigating complex customer escalations and aligning internal stakeholders to turn friction into solutions * executing sales campaigns in close cooperation with marketing TO CONNECT WITH ECOSIO IT IS IMPORTANT TO HAVE... * experience in B2B SaaS sales * German language skills on a native / C2 level, fluent English skills * experience working with a portfolio of existing customers * experience with cross- and up-selling And nice to have... * experience selling EDI / e-invoicing / ERP solutions By connecting with us you will experience... * our remote-first culture lets you work remotely from one of our designated countries * flexible working hours to suit your schedule and priorities * annual personal development budget to invest in conferences, courses, or career coaching * home office allowance to create a workspace that fits your needs * regular events and trips to connect, celebrate, and have fun with the team * workations of up to 90 days per year within the EU, combining travel and productivity * wellbeing support, including mental health resources and employee assistance programs * additional country-specific benefits based on your location Sounds like a connection that works?  Then apply now and we will get in touch soon! As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE. Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you!

AutoProff

Bij AutoProff hebben we een missie om autohandel eenvoudiger, slimmer en transparanter te maken. Als een van de toonaangevende platforms in de branche, richten we ons op het creëren van win-winoplossingen voor onze klanten. Ons team, gevestigd op ons kantoor in Zwolle, is gepassioneerd, innovatief en klaar om uitdagingen aan te gaan. Wij zijn op zoek naar iemand die net zo gedreven is, om ons team te versterken in zijn of haar rol als customer succes manager. Over de functie Als Buyer & Customer Success Manager ben jij de drijvende kracht achter onze Veiling, Marktplaats en trade rooms. Je zorgt ervoor dat vraag en aanbod perfect samenkomen. Jouw doel? Het maximaliseren van de verkoopresultaten op ons platform en het helpen van autobedrijven om daadwerkelijk commercieel succes te behalen. Jouw verantwoordelijkheden  * Aquisitie, je gebruikt data om de juiste klant te matchen met het aanbod. * Activatie van kopers, je ondersteunt en begeleidt professionele autobedrijven bij het optimaal gebruik van het AutoProff-veilingplatform. * Het monitoren en analyseren van klantactiviteiten, trends identificeren en strategieën ontwikkelen om betrokkenheid en klantbehoud te verbeteren. * Veilingmanagement, je bewaakt lopende veilingen en adviseert onze partners proactief over prijsstelling, biedstrategieën en marktontwikkelingen. * Proactieve onderhandelingen na afloop van veilingen, je onderhandelt professioneel met kopers en verkopers om openstaande biedingen om te zetten in succesvolle transacties. * Dealeradvies, je bent het eerste aanspreekpunt voor onze zakelijke klanten en helpt hen het maximale rendement uit onze digitale oplossingen te halen. * Marktanalyse, je volgt prijsontwikkelingen binnen de Nederlandse en Europese occasionmarkt. Jouw profiel * Commercieel talent met ervaring binnen de automotive sector of een commerciële omgeving * Sterke onderhandelingsvaardigheden * Je begrijpt data en kan het toepassen om klantervaringen te verbeteren * Uitstekende communicatieve vaardigheden * Affiniteit met CRM-systemen en digitale platformen * Je bent een teamspeler die graag kennis deelt met collega’s maar die daarnaast ook in staat is zelfstandig te werken * Uitstekende beheersing van Nederlands en Engels, Duits is een pré Wat biedt AutoProff * Afwisselende werkzaamheden met veel vrijheid en verantwoordelijkheid * Én auto, laptop en telefoon van de zaak * Leuke en dynamische werkomgeving binnen een snelgroeiend internationaal bedrijf * Een goed salaris en goede secundaire arbeidsvoorwaarden * Een ontzettend leuke werksfeer met leuke collega’s * Doorgroeimogelijkheden Als je denkt dat wij een goede match zijn, kunnen we niet wachten om van je te horen! Aarzel niet en solliciteer snel! Over AutoProff AutoProff is in 2013 opgericht in Denemarken met het doel de B2B-handel in gebruikte auto’s te digitaliseren en autodealers te helpen hun verkoop-volume te vergroten en hun rendement te verbeteren. AutoProff is een volledig transparant digitaal B2B-platform voor de handel in gebruikte voertuigen. Via onze online veilingomgeving kunnen professionele autobedrijven eenvoudig, veilig en efficiënt voertuigen kopen en verkopen. Sinds augustus 2022 maakt AutoProff deel uit van AutoScout24, het grootste online automotive platform van Europa. Samen bouwen wij aan Europa's eerste volledig geïntegreerde C2B-B2B-B2C-oplossing voor de handel in gebruikte voertuigen. Met een focus op effectieve oplossingen, digitalisering en klantenservice, zijn we toegewijd om dé thuisbasis van B2B-autohandel voor Europese dealers te zijn. We zijn de opkomende Europese nummer één met jaarlijks meer dan 150.000 transacties op ons online handelsplatforms.