Principal, People Transformation & Change

PawaPay

Who is PawaPay PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in scale-up mode, with ambitious growth plans across multiple African markets. Our vision is to simplify business for companies and consumers in Africa and we do that by ensuring that payments simply work, at scale, despite fragmentation and complexity that exists on the Continent. Through our payments API we already facilitate over 4 million transactions a day across 20 countries in Sub-Saharan Africa.  We are the largest PSP on the Continent for the processing of mobile money payments, and have positioned ourselves well to lead the payment space as it grows over the next decade. At PawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia. The role We are introducing a single, disciplined way of running cross-functional projects: clear ownership, one source of truth, and reliable visibility. This is the role that makes it work. You will own the delivery system across the business — intake, coordination, visibility, prioritisation support and escalation — while the teams who do the work retain ownership of their own projects. This is deliberately a standalone senior role reporting to the COO. It is not the head of a Project Management Office and it is not the first hire of a growing PMO. There is no team to build and no governance bureaucracy to stand up. We are looking for a strong operator who runs a system and drives discipline, not an empire-builder. The core delivery workspace is in the process of being launched in ClickUp and an MVP will be in initial use when you join; your job is to run it, refine it, and make it indispensable — not to build it from a blank page. What you are accountable for; You are accountable for the integrity of the delivery system and for ensuring that no delivery risk reaches leadership without warning. In practice, the principle is simple: no surprises, not no slips. Projects will slip — often for external reasons we do not control. If a project slips and leadership saw it coming and made a conscious call, you have done your job. If a project slips and it blindsides us, that is a failure of the role, whatever the underlying cause. You surface risk early and clearly; the authority to act on it sits with line managers and the executive. You are not accountable for the delivery outcome of any individual project. Accountability for delivery is held at task level by the person who owns each task, and overall project ownership stays with the intake owner (Sales Executive, Account Manager or Functional Lead). You are the framework and the safety net, not a substitute driver. What you own day to day * Intake. The integrity of the intake process — ensuring every project enters with a clear, complete brief and a named owner before work begins, and that the AI-assisted intake tooling is used and kept useful. * Single source of truth. Keeping a single, trusted, centralised view of every project in ClickUp, so that business owners and leadership never need to request an ad hoc status update and no team needs its own shadow tracker. * Prioritisation support. Supporting leadership dialogue on prioritisation and bottleneck management — preparing the portfolio view, helping facilitate the session, and ensuring it produces a force-ranked list with an explicit de-prioritised column that is logged and communicated.  * Escalation. Spotting blockers and stalling tasks early, flagging them to the responsible line manager within the agreed window, and escalating to the COO where they are not resolved. * Cross functional bridge. Maintaining a clean interface with different departments within the organisation, ensuring fast alignment, clarity on project deliverables and timelines, and efficient delivery across the organisation at large. Build fantastic relationships with all collaborators in the organisation, encouraging their collaboration and buy in on project management activities.  * Active coordination. Actively coordinating the highest-priority projects hands-on, while ensuring the rest run correctly through the framework via their owners. * Reporting and AI. Stewarding the AI-assisted intake and reporting capability, and turning the maintained ClickUp data into the business reports and dashboards as necessitated by business owners. Adopting an AI first mindset as we optimise and improve the way in which we run cross functional projects.  * Improvement. Refining the delivery framework and ClickUp workspace as real use exposes what needs to change — continuous, pragmatic improvement, never process for its own sake. What you do not own To keep the role sharp, it is as important to be clear on what sits outside it: * Delivery outcomes of individual projects — these sit with task owners and intake owners. * Line management of delivery teams — tool discipline and performance are enforced by each person’s own line manager, not by you. * Product and Engineering roadmaps, workflows or daily task management. * Building a PMO, hiring a team, or introducing governance gates. Possible growth on our project management team is a future decision for the COO, contingent on evidence — not an expectation of this role. How the role is measured You will be measured on the health of the delivery system and on early warning, not on outcomes you do not control. The primary measures are: * Early risk surfacing. Surprise rate — missed commitments that reach leadership with no prior formal flag (target: zero). * Trusted visibility. Shadow trackers retired and ad hoc status requests to teams eliminated. * Escalation working. Blocker age and share of escalations actioned within the agreed window. * Prioritisation calls are clear. We have a clear view on priority decisions made and a known understanding of what we are de-prioritising when prioritising new initiatives.  * Intake quality. Projects entering with a complete brief and named owner; low rate of major scope rework after kickoff. These measures tighten over the first months as flow builds and a baseline is established. Internal cycle time — time spent in the stages PawaPay controls, measured separately from external wait — is the initiative’s longer-term north star that this role stewards, reviewed at six months. Alongside the metrics, success means the teams who do the work experience you as someone who makes their projects easier, not as overhead who chases them. What we are looking for * Experience. Significant experience delivering and coordinating complex, cross-functional projects — ideally in fintech, payments, or another regulated, partner-dependent environment. * Operator, not administrator. A track record of bringing order to ambiguity: standing up ways of working, driving adoption, and holding discipline without formal authority over the people involved. * Tooling and AI. Fluency with ClickUp (or a comparable platform) and Slack, plus confidence with Google Workspace. AI-native in how you work — you use tools like Claude to reduce manual effort, not to replace judgement. * Domain. Experience delivering merchant integrations, client onboarding or API implementation projects is highly desirable; experience across multiple African markets is a plus. * Method. Relevant certification (PMP, PRINCE2, AgilePM, Scrum) is welcome but secondary to demonstrated ability to make delivery work in a fast-moving, dependency-heavy business. Key competencies * Exceptional stakeholder management and influence without authority.  * Strong cross-functional coordination.  * Sharp risk anticipation and problem-solving.  * Clear, credible communication with everyone from specialists to the executive team.  * Comfort operating with high autonomy in a fast-paced, ambiguous, high-growth environment.  * A genuine bias toward ownership and toward keeping processes proportionate. Why PawaPay? * Help improve financial access in Africa * Being part of an amazing team that shapes company’s culture as a great place to be * An ambitious, talented, and diverse team who always has your back * We grow fast, and you will grow fast with us * Competitive remuneration * 35 days of paid leave per year (inclusive of public holidays) and more.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. ABOUT ROCKET TRAVEL BY AGODA Rocket Travel by Agoda is a travel technology company founded in 2012 under our flagship consumer facing product, rocketmiles.com. Since then, we have evolved to partner with some of the largest consumer travel brands in the world creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights and activities. Our global partnerships range from world-class airlines to international banks to large-scale shopping platforms.  We help our partners develop successful go-to-market strategies through marketing expertise and data to support their overall growth.  We attract customers from every corner of the globe with a seamless user experience that's built in-house from ideation to finished product: our team includes front- and back-end developers, customer service, data analysts, designers, marketers, accountants, partnership sales, and managers.  Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career, and expand their knowledge working alongside talented, dedicated colleagues. We encourage all applicants with a touch of wanderlust to apply to our team, as we work toward helping our travelers reach the vacation of their dreams.  Get to Know our Team:  The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of Agoda.  The Opportunity: We’re looking for a Senior Manager or Principal, HR Business Partner (HRBP) to lead the People agenda for our North America Region. In this high-impact role, you’ll be a trusted advisor to Agoda’s Commercial teams, helping drive revenue growth by building high-performing, customer-focused teams and strengthening key B2B partnerships. You’ll spend about 40% of your time on strategic partnering and talent management, with the remainder focused on performance management, employee relations, people operations, and learning & development. You’ll work hands-on with leaders and employees, balancing big-picture thinking with practical day-to-day support.   In this Role, you’ll get to: * Partner as a senior advisor to regional leaders and managers, shaping business and people strategies through a deep understanding of goals, team culture, and talent needs to drive commercial success. * Shape and deliver a People Roadmap that aligns with both company-wide and local business priorities. * Lead and influence cross-functional initiatives that support business transformation and organizational growth. * Anticipate business needs and implement proactive, scalable HR solutions that add long-term value. * Use data and insights to inform decisions, measure impact, and provide actionable recommendations (e.g., retention, engagement, performance trends). * Lead talent identification, development, and succession planning to build a strong leadership pipeline. * Support organizational design, workforce planning, and change management to keep Agoda agile and competitive. * Drive effective change management and communication for key business initiatives, ensuring smooth transitions and high engagement. * Manage, in partnership with People Centre of Expertise, employee relations cases, ensuring fair and timely resolution, and provide guidance on complex or sensitive matters. * Oversee people operations, including onboarding, policy guidance, and compliance with local labor laws. * Drive learning and development initiatives to build skills and support career growth. * Mentor and coach HR colleagues and business leaders, building people leadership capability across the region. * Champion a culture of feedback, continuous learning, and high performance. * Ensure strong governance, compliance, and risk management in all people practices. This is a hands-on, high-impact role for someone who enjoys both strategic work and rolling up their sleeves to get things done.  What You’ll Need to Succeed: * Bachelor’s Degree in Human Resources or a related field is required. * 8–10 years of progressive HR experience, including 3–5 years in a senior HRBP/HR leadership role, and a minimum of 5 years operating across North America (United States, Canada, LATAM) with demonstrated familiarity with federal, state/provincial labour laws, cross‑border employment practices, and compliance obligations. * Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment. * Ability to flex between company-wide strategy and tailored solutions for specific region, with a strong business partnership mindset. * Skilled at aligning and connecting HR functions, building strong relationships, and driving collaboration across teams. * Expertise in leadership effectiveness, engagement, talent management, rewards, succession planning, and organizational design. * Experience in workforce planning, organisational agility, and leading large-scale change/transformation initiatives across multiple markets. * Outstanding ability to communicate with influence, use data to inform decisions, and engage stakeholders at all levels. * Ability to cope well with ambiguity and change. * Willingness to get hands-on and tackle operational HR tasks as needed. Especially during transformation. You’re not afraid to roll up your sleeves and support the team wherever needed to drive results. * Fluency in written and spoken English, with strong communication skills to effectively convey complex information.   It’s Great if You Have:  * Curiosity, ready to challenge current practices and perspectives. * Experience creating and rolling out people programs or ways of working that make the company a better place to work and help teams perform at their best. * Great sense of ownership and reliability. * Multicultural or International Experience. * Humility, flexibility, good interpersonal skills. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus. The range for  the Chicago area is 141,000-166,000.   E-Verify Program Participant We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S. For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)         PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Sofi

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: At SoFi, our People Business Partners are strategic and trusted advisors to senior leaders, responsible for aligning people strategies with business objectives. In this role, you’ll lead and implement the people strategy for our Finance Team, working directly with SoFi’s Chief Financial Officer. Your work will empower the business to make smart, data-driven decisions while fostering a high performing culture. This role balances strategic influence with hands-on execution, operating as a thought partner to executives and a coach to leaders. What you’ll do: * Be a Strategic Partner: Serve as a trusted advisor to Finance leaders, shaping and executing people strategies that align with business goals to enable high performing and engaged teams. * Design and Deliver Impactful People Solutions: Diagnose root cause organizational and talent challenges, develop scalable and innovative solutions, and lead execution to drive sustainable business outcomes. * Coach and Advise Senior Leaders: Provide executive-level coaching to leaders on leadership effectiveness, performance, team dynamics, and change management. * Lead Change and Transformation Initiatives: Address highly ambiguous organizational challenges and drive large-scale initiatives to shape the future of the organization, ensuring clear communication and leader readiness. * Leverages Data for Results: Use people analytics and business data to inform decision-making, anticipate future organizational needs, identify trends and risks, and proactively improve organizational health and performance.  * Ensure Compliance and Support: Balance employee and business needs by providing expert guidance on employment practices, maintaining up-to-date knowledge of legal requirements and ensuring a fair, compliant, and supportive workplace. * Execute with excellence: You make it easy for the business to work with the people team, simplifying programs, weaving the people strategy throughout multiple touchpoints to drive intended business outcomes through people programs with tailored business knowledge. * Enable and Develop High-Performing HR Talent: Partner with and mentor People Business Partners, supporting their professional growth, capability development, and effectiveness as strategic advisors. * Collaborate across the People Team: Work closely with People Team Centers of Excellence and HR Business Partners to design and deliver integrated people programs that drive measurable impact for the business. What you’ll need: * Strategic and Hands-On Expertise: Proven ability to balance big-picture thinking with hands-on execution, including progressive HR experience in dynamic environments. * Influential Advisor: Trusted sounding board for executives, shaping leadership decisions through strong influence and executive presence, while also developing senior leaders. * Data-Driven Decision-Making: Strong capability to leverage people analytics and business data to identify trends, assess risk, inform decisions, and drive meaningful organizational change. * HR Knowledge and Expertise: Strong understanding of key HR domains such as compensation, performance management, employee engagement, employee relations, talent management, and inclusive culture. * Influence and Relationship Building: Exceptional communication, executive presence, and stakeholder management skills, with the ability to build trusted relationships, adapt messaging to diverse audiences, and influence outcomes across the organization. * Clarity in Ambiguity: Effectively navigates complexity to drive aligned, focused action. Adaptable and resilient, quickly adjusting priorities and recommendations based on new information. Nice to have: * Experience in a banking or tech company  * Workday experience Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SOFI PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES (EEO) TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION (INCLUDING RELIGIOUS DRESS AND GROOMING PRACTICES), SEX (INCLUDING PREGNANCY, CHILDBIRTH AND RELATED MEDICAL CONDITIONS, BREASTFEEDING, AND CONDITIONS RELATED TO BREASTFEEDING), GENDER, GENDER IDENTITY, GENDER EXPRESSION, NATIONAL ORIGIN, ANCESTRY, AGE (40 OR OVER), PHYSICAL OR MEDICAL DISABILITY, MEDICAL CONDITION, MARITAL STATUS, REGISTERED DOMESTIC PARTNER STATUS, SEXUAL ORIENTATION, GENETIC INFORMATION, MILITARY AND/OR VETERAN STATUS, OR ANY OTHER BASIS PROHIBITED BY APPLICABLE STATE OR FEDERAL LAW. THE COMPANY HIRES THE BEST QUALIFIED CANDIDATE FOR THE JOB, WITHOUT REGARD TO PROTECTED CHARACTERISTICS. PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS. NEW YORK APPLICANTS: NOTICE OF EMPLOYEE RIGHTS SOFI IS COMMITTED TO AN INCLUSIVE CULTURE. AS PART OF THIS COMMITMENT, SOFI OFFERS REASONABLE ACCOMMODATIONS TO CANDIDATES WITH PHYSICAL OR MENTAL DISABILITIES. IF YOU NEED ACCOMMODATIONS TO PARTICIPATE IN THE JOB APPLICATION OR INTERVIEW PROCESS, PLEASE LET YOUR RECRUITER KNOW OR EMAIL ACCOMMODATIONS@SOFI.COM. DUE TO INSURANCE COVERAGE ISSUES, WE ARE UNABLE TO ACCOMMODATE REMOTE WORK FROM HAWAII OR ALASKA AT THIS TIME. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.