ABOUT THE ROLE:

We are seeking a trans-formative leader—a true benchmark in customer success—whose vision, achievements, and relentless pursuit of

excellence have set them apart as the best in every role. As we expand our impact worldwide, we need someone who will inspire our

team and clients, deliver measurable business outcomes, and shape the future of customer success at Crisalix.

This role requires a leader who is obsessively focused on measuring, managing, and improving every aspect of individual

performance—using robust data analytics and optimized control processes to ensure Customer Success delivers unparalleled business

impact.

OUR IDEAL CANDIDATE WOULD HAVE:

Your Mission

You are accountable for retention, expansion, and recurring revenue growth across Crisalix’s customer base.

Your primary objectives are to:

Drive predictable renewal, upsell, and cross-sell revenue.

Ensure every client delivers measurable ROI and business growth.

Build a high-performing Customer Success organization with strong commercial discipline.

Partner closely with Sales to align forecasting, pipeline, and growth strategy.

You will embed a data-driven, performance-focused culture where customer success and revenue growth go hand in hand.

Revenue & Expansion Leadership

You will:

Own renewal, upsell, and expansion revenue targets.

Build and manage a scalable post-sales revenue pipeline.

Lead strategic renewal and expansion negotiations.

Partner with Sales leadership on forecasting and revenue planning.

Personally close key account expansion and renewal deals.

Grow Clients: Partner with each clinic to actively drive their business development and revenue growth—not just platform usage,

but real, measurable improvements in their performance and bottom line.

Maximize Client ROI: Personally and through your team, ensure every client extracts maximum value from our solutions,

relentlessly focused on tangible results and business success.

Grow Accounts: Proactively identify opportunities for upsell, cross-sell, and upgrades, always rooted in delivering genuine

value and new business outcomes for clients.

Optimize Churn and Renewals: Build strong relationships, proactively manage client health, and ensure every client’s objectives

are met—making renewal the natural next step and keeping retention at industry-leading levels.

Lead by Example: Handle accounts directly to showcase best practices, set high standards, and continuously improve processes.

Drive CRM & Tool Innovation: Collaborate closely with the development team to adapt and improve the CRM and related

client-facing tools, ensuring the Customer Success team has best-in-class technology for analytics, automation, and client

insights.

Key Responsibilities

Strategic Leadership

Own post-sales revenue performance, including renewals, expansion, and account growth.

Define and execute the company-wide Customer Success strategy, directly supporting Crisalix’s retention, expansion, and growth

objectives—including measurable growth for every clinic.

Own all Customer Success metrics—client ROI, clinic growth, adoption, retention, NPS, revenue expansion, customer satisfaction,

and time-to-value.

You leave no customer behind—dedicating relentless effort to ensure every client’s success, unlocking unlimited upsell and

cross-sell opportunities through exceptional service and partnership

Lead onboarding and ongoing training for clients, setting new standards and best practices.

Driving Client Value & Clinic Growth

Personally manage select key accounts and clinics to demonstrate excellence, identify new value opportunities, and set best

practices.

Ensure every client and clinic realizes and understands tangible business results, with regular reporting on ROI, business

growth, and key metrics.

Proactively identify and drive upsell, cross-sell, and upgrade opportunities—always rooted in genuine value creation and real

business impact for clinics.

CRM & Technology Innovation

Collaborate proactively with development and IT teams to adapt, enhance, and automate the CRM and client-facing tools—enabling

robust data-driven insights, streamlined processes, and seamless customer management.

Continuously optimize and automate Customer Success operations using AI, advanced analytics, and workflow automation—enabling

real-time performance tracking, early issue detection, and precision control over team deliverables and client engagement.

Implement scalable processes to ensure consistent, high-quality service as the company grows.

AI-driven analytics and automation to optimize Customer Success operations.

Voice of the Customer

Systematically collect, analyze, and communicate client feedback internally to guide product, sales, and marketing

improvements.

Develop structured feedback loops and customer success stories to support Crisalix’s commercial and product efforts.

Cross-functional Collaboration

Work closely with Sales, Product, and Marketing to ensure a seamless, high-impact customer journey and maximize customer

lifetime value.

Co-develop strategies with Sales for revenue expansion, customer engagement, and measurable clinic business growth.

Executive Reporting

Prepare and deliver regular performance reports and strategic recommendations to the executive team, highlighting key

successes, risks, and opportunities.

Success in This Role Looks Like

Every client measures and recognizes both the business impact and ROI of Crisalix, as well as the real growth of their clinic.

A data-centric Customer Success culture where individual and team performance are continuously measured, benchmarked, and

elevated through clear, actionable insights.

Best-in-class control and management of Customer Success operations that balances focus, efficiency, and high-quality client

service delivery.

Regular introduction of innovative standards and optimized processes that push the team’s capabilities and client results

beyond industry norms.

Clinics thrive and expand, supported by your transformative leadership and the value delivered by Crisalix.

Churn and renewals are actively optimized; retention is industry-leading, and renewals, upsells, cross-sells, and upgrades are

continually increasing.

The CRM and all CS tools are best-in-class, continually evolving to support clients.

Internal teams are aligned around customer value, clinic growth, and innovation.

Crisalix is recognized for delivering unmatched client and clinic success in the aesthetic medicine industry.

WE ALSO VALUE VERY POSITIVELY:

About You

Proven experience owning post-sales revenue and expansion targets in B2B SaaS or similar sectors.

Strong track record managing account with commercial KPIs.

Experienced in leading renewals, upsell, and complex account negotiations.

You are the benchmark: You have been the top performer everywhere you’ve worked—setting the standard for what excellence looks

like in Customer Success and business growth.

Transformative Leader: Your vision, innovation, and results have redefined customer success in every organization you’ve

joined.

Proven Results: You have a standout record leading Customer Success or consulting sales functions in SaaS, medtech, or similar

B2B sectors—always delivering high client satisfaction, retention, and account growth.

Clinic/Client Growth Focus: You’ve demonstrated success in helping B2B clients grow their own business through strategic

support and value creation.

Upsell & Cross-Sell Champion: You consistently generate revenue expansion by uncovering client needs and creating new value.

Analytical & Data-Driven: Proficient with numbers, you not only track KPIs but transform complex data into clear, actionable

strategies for team and client success, constantly raising the bar through metrics-driven improvements.

CRM & Tech-Savvy: Experienced collaborating with development/IT to improve tools and workflows; adept at leveraging the latest

technology and automation to scale impact.

Specialised Software Onboarding Expertise: Proven experience onboarding clients using specialised third-party software (not

just native platform onboarding), including guiding complex technical setups, integrations, and workflow adoption across

diverse client environments.

Relentless Improver: You thrive on continuously challenging the status quo, creating new standards of excellence, and inspiring

your team to surpass goals through smart, data-backed leadership.

Process & Performance Optimizer: Expert at designing and implementing systems that provide laser-focused control and oversight

of team workflows, ensuring maximum efficiency and impact.

Inspirational Leader: Strong experience building, developing, and motivating high-performing teams.

Customer Advocate: Deeply committed to understanding and amplifying the client’s voice within the company.

Exceptional Communicator: Persuasive and clear, able to engage executive clients and inspire internal teams.

Languages: Fluent English required; AS WELL AS Portuguese OR Spanish AND other languages a strong plus.

Driven & Independent: Tireless, solutions-oriented, and always raising the bar by example.

As part of your application, please include a short video (60–90 seconds) introducing yourself, your background, and why you

believe you’re the right fit to lead Customer Success at Crisalix.

Why Crisalix

Lead a critical, revenue-driving function
Work with a fast-growing international team
Direct impact on client and clinic growth
Flexible location and competitive package
Clear path to senior leadership

This role sits at the intersection of Customer Success, Account Management, and Revenue Leadership.

Compensation

The final package will reflect the candidate’s level, leadership track record, and ability to own revenue outcomes.

Application

If you wish to stand out then please include a short video (60–90 seconds) introducing yourself, your background, and why you believe you are the right fit for this role

jay.hague@crisalix.com

Roll

Team Lead – Account Manager & Business Growth - Dubai, United Arab Emirates

Kategori

Försäljning, inköp, marknadsföring

Plats

Remote

Publicerad

17 juli

Sista ansökningsdag

16 augusti

Liknande jobb

Head of Organic Growth

ZenRows

Remote•Publicerad: 8 juli•Sista ansökan: 16 aug.

REMOTE | FULL-TIME Born in the Basque Country and built for the world, ZenRows is one of the fastest-growing data infrastructure startups in Europe. We work 100% remotely and hire the best people regardless of where they are. Founded in 2021, we started as a scraping API for developers. In 2026, we are evolving into something bigger: the data collection infrastructure layer for the AI era. Thousands of companies across e-commerce, finance, real estate, and AI rely on ZenRows to power their data pipelines. Now, we're building for the next generation of users: workflow builders, AI engineers, and business teams who don't write code but need data to flow reliably through their systems. We're looking for a Head of Organic Growth to own how ZenRows is discovered, understood, and trusted across LLMs, developer communities, integration ecosystems, and the open web. THE ROLE The way developers and technical teams discover tools has fundamentally changed. Google search is no longer the only, or even the primary surface. Developers ask ChatGPT. Business users ask Gemini. AI engineers search Perplexity. Workflows are built inside Clay, n8n, and Make, where discovery happens through directories, templates, and community recommendations. Your job is to make ZenRows the trusted, cited, recommended answer across all of these surfaces, not just in Google's top 10. You'll work closely with Product, Sales, and the GTM Engineer to ensure content is a genuine growth engine, not a support function. WHAT YOU'LL OWN 🔍 AEO, GEO & DISCOVERABILITY STRATEGY This is the core of the role. * Own ZenRows' Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) strategy: ensuring we are the cited, recommended answer when developers and AI engineers ask about web scraping, data collection, workflow automation, and data pipelines * Understand how LLMs (ChatGPT, Gemini, Claude, Perplexity) surface and prioritize content, and build a strategy around it * Develop structured, citation-friendly content formats: comparison pages, definitional guides, integration explainers, and technical FAQs that earn LLM citations * Own competitive intelligence: track how competitors are being cited, recommended, and positioned in AI search 📊 SEO STRATEGY & CONTENT OPERATIONS * Own ZenRows' organic search strategy end-to-end: keyword research, topic prioritization, content gap analysis, and competitive benchmarking, with a clear view of where SEO still drives meaningful pipeline and where it doesn't * Lead content operations: manage the editorial calendar, maintain publishing velocity, and ensure quality standards across in-house writers, freelancers, and external agencies * Manage, and develop a team of technical writers and editors, setting clear briefs, review processes, and feedback loops that raise the floor on content quality without creating bottlenecks * Own the relationship with external content agencies: briefing, quality control, performance review, and deciding what stays in-house versus what gets outsourced * Develop and maintain off-page SEO strategy: link acquisition, guest publishing, and building the kind of third-party authority signals that reinforce ZenRows' position in both traditional search and LLM training corpora * Work closely with Engineering on technical SEO: site architecture, crawlability, Core Web Vitals, structured data markup, and indexing health, you won't do this alone, but you'll own the roadmap and hold the team accountable * Maintain a content performance framework: define and track the metrics that matter (organic traffic, keyword rankings, assisted conversions, LLM citation frequency) and use them to make prioritization decisions, not just report on them * Continuously audit the existing content library for decay, cannibalization, and coverage gaps, and make the hard calls about what gets updated, consolidated, or cut 🧑‍💻 Developer Education & Docs-as-Marketing * Turn ZenRows' documentation into a top-of-funnel acquisition channel. Think Stripe's docs: content that ranks, educates, and converts, not marketing fluff disguised as technical writing * Build actionable, developer-focused resources: integration tutorials, use-case walkthroughs, SDK examples, and migration guides * Create content specifically for the AI/LLM data pipeline audience: tutorials on using ZenRows for RAG pipelines, AI agents, training data collection, MCP server integrations, and agentic workflows * Collaborate with Engineering and Product to ensure documentation is accurate and genuinely useful * Partner with DevRel to amplify technical content across developer communities 🔗 Ecosystem & Integration Content This is new territory for ZenRows, and one of the highest-leverage content surfaces in 2026. * Build and maintain a library of integration content: how ZenRows works inside Clay, n8n, Make, Zapier, LangChain, LlamaIndex, and other workflow and AI platforms * Create content that earns ZenRows a presence in integration marketplaces and community directories, not just Google * Partner with the Partnerships Manager on co-marketing content: joint guides, partner-specific tutorials, template libraries * Develop content that serves workflow builders and automation teams: non-developer technical users building workflows and automation without writing code 📈 PLG Content & Activation * Build a content-led activation flywheel: blog post attracts developer → documentation helps them succeed → integration guide shows them what's possible → usage converts to paid * Partner with Product and Growth on in-app content, onboarding flows, and activation-focused tutorials * Own the content layer of the trial-to-paid conversion journey 🤝 SALES ENABLEMENT & ENTERPRISE CONTENT * Support Sales with high-impact materials: competitive battle cards, use-case one-pagers, ROI narratives, and case studies * Develop positioning content for workflow builders and automation teams, as well as business users who interact with data through AI tools and LLM interfaces * Build and maintain a lean, current library of sales enablement assets, prioritize quality and relevance over volume 👥 TEAM LEADERSHIP * Lead, mentor, and develop the existing content team * Define and maintain editorial standards and brand voice across all content types * Build a culture of experimentation and outcome orientation, not content volume * Scale through leverage: AI-assisted workflows, freelance network, and smart prioritization THE PERSON We're looking for someone who thinks in distribution systems, not publishing calendars. REQUIRED * 5+ years in content, growth, or developer marketing, ideally at a B2B SaaS, API, or developer infrastructure company * Deep understanding of AEO and GEO: you know how LLMs source and surface answers, and you've thought about what it means for content strategy * Technical fluency in developer tools, APIs, or adjacent infrastructure. You don't need to be an engineer, but you need to be able to write or edit a Python snippet, understand what a headless browser does, and explain a web scraping use case to a non-technical audience * Proven experience building content for both self-serve/PLG and integration-led or enterprise motions * Strong editorial judgment, you can tell the difference between content that educates and content that fills a calendar * Experience building and maintaining integration or ecosystem content: tutorials, partner guides, marketplace presence * Comfortable operating in a fast-moving, autonomous environment without heavy process * Fluent in English (we are an English-first organization) STRONG ADVANTAGE * Experience with workflow automation platforms (Clay, n8n, Make, Zapier) from a content or product perspective * Familiarity with the LLM/AI agent ecosystem: LangChain, LlamaIndex, CrewAI, RAG architectures * Experience evolving or rebuilding a content function through a GTM pivot, not just building from scratch * Track record of content that drove ecosystem or community-led growth, not only organic search traffic * Experience using AI-assisted tools to automate content operations at scale (n8n, Claude Code, or similar) THIS ROLE IS NOT FOR EVERYONE * We are a small, efficient team of ~20 competing against companies 10x our size. Ownership is real, there is nowhere to hide * We are fully remote, which means documentation and async communication are essential * Feedback is constant and candid. Strong opinions are welcomed and debated * We are scaling fast. Processes evolve. Priorities shift. If you need rigid structure, you may struggle * We just made a significant strategic pivot. Some things that worked before won't work the same way. You'll need to be comfortable with that ambiguity WHY YOU'LL LOVE WORKING HERE * You will own the entire content function at a critical inflection point, the work you do in 2026 will shape the company's market position for years * Genuine autonomy. You will be trusted, not micromanaged * Direct access to leadership, our CEO is accessible and values world-class talent * 100% remote, forever * A horizontal culture where contributing beyond your job description is expected and celebrated * You'll be working at the intersection of developer tools, workflow automation, and the AI agent ecosystem, one of the most interesting spaces in tech right now WHAT REWARDS AND BENEFITS WOULD I GET? * 100% remote work: true location freedom * The salary you are worth: we focus on value, not previous compensation * The equipment you want: choose the tools you need * Generous Learning & Development budget: courses, materials, growth support * BitWarden Account for secure password management * Annual Kick-Off: yearly team event in a new location * Barcelona Meetups throughout the year * Deel Benefits: discounts on services, subscriptions, travel, and more * Access to world-class colleagues reinventing an industry OUR VALUES Ownership, Dedication, Impact, Transparency, and Agility run through everything we do. We're a sociable company and don't let a remote model stop us from feeling connected. The atmosphere is friendly, supportive, and driven by a constant desire to improve. DIVERSITY, EQUITY & INCLUSION At ZenRows, we are committed to diversity, equity, and inclusion and recognize we can always do more. Every job description is reviewed through a gender bias decoder to ensure inclusivity. We aim to nurture a welcoming and safe environment for everyone. PRIVACY AND YOUR DATA At ZenRows, we prioritize the privacy and security of data entrusted to us. We comply with all applicable data protection regulations and industry best practices. Any job offer will be subject to successfully passing background checks.

Business Development Representative

Gitlab

Remote•Publicerad: 5 juni•Sista ansökan: 16 aug.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE This position is 100% remote and will be based in the UK, Ireland, Germany, the Netherlands. GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's AI-powered DevSecOps platform. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization. Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams. We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role. WHAT YOU’LL DO * Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory. * Generate New Logo opportunities and Growth opportunities on existing customer accounts. * Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs). * Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets (e.g., Stage 1 and Stage 3 opportunities) by consistently converting qualified prospects into opportunities. * Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies. * Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach to maximize engagement and conversion rates. * Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast. * Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies. Attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs). * Document and continuously improve Business Development Representative processes in the GitLab handbook in partnership with your Business Development Manager. Mentor new BDR hires to help them ramp quickly and navigate key accounts. WHAT YOU’LL BRING * Positive and energetic phone skills, excellent listening skills, strong writing skills. * Ability to prioritize tasks, manage a high volume of outreach, and consistently follow through on prospecting activities. * Proven experience taking initiative, persisting through setbacks, and independently driving projects or activities through to successful outcomes. * Alignment with our values and working in accordance with those values. * Knowledge of business process, roles, and organizational structure. * Proficiency in using Salesforce, Sales Navigator, and Outreach or similar prospecting and sequencing tools. * Proficiency in English, our company language, is required for effective communication. * Previous tech industry experience or experience in sales development, marketing, or sales is a plus. ABOUT THE TEAM As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed. You'll partner with Account Executives, working fully remote and distributed across multiple U.S. time zones, collaborating asynchronously through GitLab, video calls, and shared playbooks. This role provides a clear path for advancing to an Account Executive position within GitLab. Remote-Global HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Business Development Representative

Gitlab

Remote•Publicerad: 5 juni•Sista ansökan: 16 aug.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE This position is 100% remote and will be based in the United States and/ or Canada. GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's AI-powered DevSecOps platform. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization. Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams. We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role. WHAT YOU’LL DO * Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory. * Generate New Logo opportunities and Growth opportunities on existing customer accounts. * Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs). * Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets (e.g., Stage 1 and Stage 3 opportunities) by consistently converting qualified prospects into opportunities. * Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies. * Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach to maximize engagement and conversion rates. * Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast. * Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies. Attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs). * Document and continuously improve Business Development Representative processes in the GitLab handbook in partnership with your Business Development Manager. Mentor new BDR hires to help them ramp quickly and navigate key accounts. WHAT YOU’LL BRING * Positive and energetic phone skills, excellent listening skills, strong writing skills. * Ability to prioritize tasks, manage a high volume of outreach, and consistently follow through on prospecting activities. * Proven experience taking initiative, persisting through setbacks, and independently driving projects or activities through to successful outcomes. * Alignment with our values and working in accordance with those values. * Knowledge of business process, roles, and organizational structure. * Proficiency in using Salesforce, Sales Navigator, and Outreach or similar prospecting and sequencing tools. * Proficiency in English, our company language, is required for effective communication. * Previous tech industry experience or experience in sales development, marketing, or sales is a plus. ABOUT THE TEAM As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed. You'll partner with Account Executives, working fully remote and distributed across multiple U.S. time zones, collaborating asynchronously through GitLab, video calls, and shared playbooks. This role provides a clear path for advancing to an Account Executive position within GitLab. Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $59,000—$84,000 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.