Health Club Host/Hostess

Soho House

The place…    Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.    The role…  At Soho House a Host/Hostess is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.  A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.  Main Duties  * Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner  * Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail  * Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution  * Punctuating all calls and interactions with friendliness, accuracy, and discretion  * Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly  * Build relationships with members and guests and communicate and red flags and positive feedback to management to assess  * Influence a fun and positive atmosphere by being approachable and professional  * Performs other duties as assigned by supervisor/manager  Required Skills/Qualifications  * OpenTable and MICROS experience (Is a plus)  * Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.  * Problem solving skills and bring conflict resolution to any anticipated or current matter  * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment  * Strong communication skills and ability to understand and follow written and verbal instructions  * Flexible schedule and ability to work nights, weekends and holiday’s (as needed)  Physical Requirements  * Must be able to seize, grasp, turn and hold objects with hands.  * Must be able to work on your feet for at least 8-10 hours.  * Fast paced movements occasionally required to go from one part of the club to others.  * Must be able to understand and communicate clearly with guests, members, and coworkers.  * Must be able to reach and handle the computer, keyboard, and desktop items.  * Occasionally kneel, bend, crouch and climb as required.  Benefits...  Team meal whilst on shift prepared by our chefs  Soho Friends Membership  50% Team discount on Food & Drink, 7 days a week  Team Room Rates; Any Bedroom, Any House, $100 a night  Birthday Day Off  Discount on Cowshed products and Soho Home (up to 20%)  Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.  Continuous training to develop yourself personally and professionally  Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.

Soho House

Chez Soho House, la culture est essentielle et nous pensons que nos établissements ne valent que par les personnes qui y travaillent. Qu’il s’agisse d’un club privé pour membres, d’un hôtel, d’un restaurant, d’un spa ou d’une salle de sport, chacun de nos sites possède son propre style et sa propre atmosphère. Nous veillons à ce que tous nos invités et membres passent un excellent moment, et nous sommes convaincus que ce sont nos équipes qui rendent cela possible. Le/la Coach sportif est responsable de la conception et de la mise en œuvre de programmes d’entraînement personnalisés pour nos clients. Le/la candidat(e) idéal(e) doit posséder de solides connaissances en fitness, en nutrition de base et en techniques d’entraînement, ainsi que la capacité de motiver et d’accompagner des personnes de différents niveaux de condition physique. Vos principales missions : • Evaluer la condition physique et les objectifs des membres à travers des entretiens et des tests physiques • Concevoir des programmes d’entraînement sûrs et personnalisés, adaptés aux besoins et aux objectifs individuels • Suivre la planification des cours et renseigner les membres sur les différents cours • Réaliser les cours collectifs proposés aux membres (HIT, boxe, mobilité/stretching...) • Superviser et corriger les techniques pendant les séances afin de prévenir les blessures et d’optimiser les résultats • Motiver et accompagner les membres pour maintenir leur engagement dans leur programme d’entraînement • Fournir des conseils de base en nutrition et en hygiène de vie • Maintenir un environnement d’entraînement sûr, propre et professionnel • Se tenir informé(e) des tendances du fitness et des nouvelles techniques d’entraînement • Tenir des dossiers détaillés sur les progrès et les résultats de chaque client • Accueillir les membres dans les espaces dédiés, communiquer sur les différents services et répondre à leurs diverses demandes  • Orienter les membres dans l'espace bien-être et les renseigner sur les spécificités du sauna et du hammam • Gérer le standard téléphonique en l'absence des hôtes Gym Club • Avoir un bon relationnel et être réactif pour faire face à toutes situations • Veiller à la propreté du plateau et s'assurer que le matériel soit bien rangé après utilisation • Signaler immédiatement toutes anomalies ou machines défectueuses  • Assurer l'application du règlement intérieur par les membres Profil : • Certification de coach sportif / entraîneur personnel • Minimum 2 ans d’expérience en tant que coach sportif • Excellentes compétences en communication et capacité à motiver • Flexibilité pour travailler selon des horaires variés • Maîtrise de l’anglais • Capacité à travailler avec des clients d’âges et de niveaux de forme physique variés • Connaissances en anatomie, physiologie et nutrition de base. Avantages : * Contrat CDI 39h par semaine * Rémunération brut mensuelle : 2.166,67 € auquel s'ajoute les indemnités nourriture * Mutuelle d'entreprise pris en charge à 50% + options facultatives disponibles * 50% de prise en charge du titre de transport de ton choix (RATP, abonnement vélo électrique…) * Uniforme fourni + indemnité pour nettoyage à domicile * Cafeteria en interne avec repas à disposition * Tous les jours fériés sont garantis et ce dès l’embauche (pas de condition d’ancienneté) * Une journée de congé supplémentaire offerte pour l'anniversaire à partir d’1 an d’ancienneté (à prendre 7 jours avant ou après ton anniversaire) * Membership Soho Friends à partir de la validation de la période d’essai (nuit à prix préférentiel, 50% de réduction sur l’addition…) * Prime ancienneté  * Deux cours de sport dans le mois proposé par la gym (HIT, running, boxe, yoga...) * Tournois de pingpong mensuel * Une projection de film où tu peux inviter une personne extérieure

Soho House

The Role…  At Soho House, a Health Club Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment Your main responsibility is a blend of hospitality and operational support — helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * £20 Taxi Contribution for late shifts * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Welcome every member by name and guest with open arms and in a hospitable manner.   * Respond to guest inquiries and requests in a timely, friendly and efficient manner.   * Provide basic guidance on equipment usage and club rules when needed (not personal training unless qualified)  * In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.   * Build relationships with members and guest. Communicate red flags and positive feedback to management and wider team.   * Ensure the gym floor is clean, orderly, and safe at all times — including wiping down machines, restocking towels, and managing equipment placement  * Support fitness instructors and personal trainers with class setups or member handovers  * Encourage a positive, inclusive, and respectful workout atmosphere   * Uphold discretion and professionalism, especially when serving VIPs and PWKs. * Assist with booking appointments, classes, or providing information about fitness services and facilities  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.   * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP