Senior Market Manager, Experiences

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You will Make: As a Luxe Senior Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining  deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management. You will work with Luxe Guest Services, Content & Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges. A Typical Day:  SUPPLY ACQUISITION & PIPELINE DEVELOPMENT * Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals * Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators * Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation * Compellingly articulate Airbnb Luxe's value proposition across all formats — phone, email, in-person — tailored to the luxury audience MARKET DEVELOPMENT & LAUNCHES * Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring * Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape * Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region HOST ACCOUNT MANAGEMENT & OPTIMIZATION * Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor * Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations * Support onboarding of new listings for assigned hosts, ensuring a seamless experience * Design and deploy strategies to manage and optimize long-tail hosts across your markets * Improve listing bookability through performance analysis and targeted host education CROSS-FUNCTIONAL COLLABORATION & ESCALATIONS * Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content & Quality, Product, Policy) for escalated issues and strategic initiatives * Serve as an effective "air traffic controller" — routing host requests to the right internal resources while maintaining direct host accessibility * Cascade host feedback to relevant stakeholders to inform product and policy decisions * Educate hosts on significant product updates, policy changes, and platform best practices Expertise: * 8+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate * Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment * Experience working cross-functionally across teams to influence change and drive results * Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting SKILLS & COMPETENCIES * Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry * Excellent negotiation skills and the ability to close complex, high-value partnerships * Sharp market instincts — you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy * Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence * Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously * Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment * English and Spanish language proficiency required. MINDSET * Deep alignment with Airbnb's mission and a passion for the luxury travel and homes space * A consultative, relationship-first approach — you build trust before you close deals * Proactive, solutions-oriented, and self-directed; you don't wait for problems to escalate * Collaborative by nature — you understand that success in this role is a team sport Location: This role is based out of Mexico City, Mexico overseeing LATAM. It requires up to 50% travel to markets across LATAM, as well as occasional team off-sites. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Mexico Monthly Pay Range $100,000—$125,000 MXN

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Australian & New Zealand team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to grow and expand our  the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply within but not limited to your assigned territory.  This will involve both acquiring high-quality hotel inventory and managing Hotels partners. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, deal management and fostering relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localised supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day: * Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. * Conduct regular high-stakes prospecting and executive pitch meetings with senior partner stakeholders. * Conduct optimisation calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. * Implement strategies for effective pipeline and conversion management of deals and prospective hotel partners. * Prospect and onboard new, high-quality supply within your assigned geography. * Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. * Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. * Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. * Work cross-functionally with teams such as product, marketing, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. * Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders. * Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests. * Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment. Your Expertise: * 7+ years of experience in new sales, business acquisition, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. * 3+ years of technology or travel industry experience is a plus, highlighting the value of sector-specific knowledge. * Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities. * Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasising the importance of data-driven decision-making. * The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. * Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. * Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. * Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritisation skills, showcasing the initiative and organizational capabilities required for the role. * Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. * Fluency in English is required. * Role is based  in Sydney * Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.