Operations Specialist

AB InBev

About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world. In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft. We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities. About the role As an Operations Specialist, you will be the operational owner of strategic partners' digital presence within the BEES platform, helping some of the largest consumer goods companies maximize their commercial performance through our marketplace ecosystem. You will work cross-functionally with Product, Technology, Commercial, Customer Success, and Operations teams to execute digital initiatives, coordinate partner projects, and ensure an exceptional end-to-end experience. Acting as the main point of contact for your assigned partners, you will drive commercial execution, monitor performance, translate data into actionable insights, and support partners throughout their digital transformation journey. This role is ideal for someone who enjoys combining project coordination, stakeholder management, operational excellence, and data-driven decision-making in a fast-paced environment. What you'll do: * Own the day-to-day management of strategic partners' online operations within the BEES platform, ensuring an excellent digital experience. * Manage the setup and ongoing maintenance of partner stores, including digital communications, promotions, catalogs, campaigns, in-app content, pop-ups, Club B initiatives, and other commercial assets. * Coordinate cross-functional stakeholders across Product, Technology, Commercial, Customer Success, and Operations to ensure successful project execution and on-time deliveries. * Act as the main operational point of contact for assigned partners, supporting their digital transformation journey and ensuring alignment with business objectives. * Build and manage commercial calendars, prioritizing initiatives and ensuring accurate execution within the platform. * Monitor business performance, analyze operational and commercial metrics, and identify opportunities to improve partner results. * Develop reports, dashboards, and data-driven recommendations to support decision-making and optimize commercial performance. * Present performance updates, insights, and action plans during recurring business reviews and governance meetings with internal stakeholders. * Continuously identify process improvements and operational efficiencies to enhance partner experience and execution quality. What you'll need: * Bachelor's degree in Business Administration, Marketing, Economics, Engineering, Data Analytics, Information Systems, Computer Science, or related fields. * Good communication in English. * Experience working with cross-functional stakeholders and managing multiple priorities simultaneously. * Strong analytical and logical reasoning skills, with the ability to translate data into business insights and actionable recommendations. * Excellent organizational, communication, and project coordination skills. * Experience supporting digital commerce, marketplace, retail media, commercial operations, e-commerce, customer success, or similar business environments. * Advanced Microsoft Excel skills. * Ability to analyze business data and performance metrics to support strategic decisions. * Knowledge of Power BI — nice to have. * Basic knowledge of SQL or Python for data querying and analysis — nice to have. * Results-oriented mindset with a strong focus on customer experience and operational excellence. What We Offer: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. The following fields are optional, but anticipate the information for your registration*. Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.  For more information: www.abinbev.com

AB InBev

About BEES  Join us to build the future of B2B commerce! BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.  At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow. Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!  What you'll do: * Ensure the right product and service are delivered to partners on time and according to commercial agreements. * Act as the technical owner of assigned accounts, working closely with the Key Account Manager (KAM). * Support partners and internal teams on technical topics, escalating and coordinating with internal stakeholders when needed. * Lead and manage implementation projects end-to-end, including timelines, priorities, dependencies, and risks. * Monitor product performance and partner adoption, ensuring usage of best-in-class versions and tools. * Track the full customer journey, from order status to daily ticket volume and operational performance. * Manage post–go-live support, ensuring client sustainability through defined success KPIs and action plans. * Translate commercial needs into technical requirements, serving as a bridge between business and technology. * Build and maintain project documentation and governance. What you'll need: * Proven experience in Project Management, Technical Account Management, TPM, or system implementation roles. * Background in consulting, SaaS platforms, or system implementations. * Strong problem-solving skills and customer-centric mindset. * Ability to manage stakeholders with flexibility, influence, and resilience. * Comfort working in dynamic environments with high delivery expectations. * Advanced communication skills in English (written and spoken). * Spanish at an advanced level (mandatory). * 100% availability to travel is required. Key challenges of the role: * Acting as a PMO, owning project schedules and holding stakeholders accountable to agreed timelines. * Managing multiple projects simultaneously, often at different implementation stages. * Working under delivery pressure in complex, cross-functional environments. * Driving partner engagement and internal alignment after go-live through KPIs, action plans, and commercial demands. More about you: * You're proactive, dynamic, and highly organized * Thinks end-to-end, understanding both technical workflows and commercial impact * Thrives in client-facing roles and enjoys building long-term partnerships * Sees themselves as a connector between teams, systems, and business goals * You're motivated by growth opportunities, international exposure, and real business impact What We Offer: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied

AB InBev

About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world. In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft. We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities. We are implementing BEES systems with strategic partner companies across LATAM and are looking for a Technical Account Manager (TAM) to lead technical strategies, manage complex implementation projects, and act as the key connector between commercial, technical, and operational teams. This role combines project management (PMO), technical ownership, and stakeholder management, ensuring successful end-to-end implementations and long-term partner success. What you'll do: * Ensure the right product and service are delivered to partners on time and according to commercial agreements. * Act as the technical owner of assigned accounts, working closely with the Key Account Manager (KAM). * Support partners and internal teams on technical topics, escalating and coordinating with internal stakeholders when needed. * Lead and manage implementation projects end-to-end, including timelines, priorities, dependencies, and risks. * Monitor product performance and partner adoption, ensuring usage of best-in-class versions and tools. * Track the full customer journey, from order status to daily ticket volume and operational performance. * Manage post–go-live support, ensuring client sustainability through defined success KPIs and action plans. * Translate commercial needs into technical requirements, serving as a bridge between business and technology. * Build and maintain project documentation and governance. What you'll need: * Proven experience in Project Management, Technical Account Management, TPM, or system implementation roles * Background in consulting, SaaS platforms, or system implementations * Strong problem-solving skills and customer-centric mindset * Ability to manage stakeholders with flexibility, influence, and resilience * Comfort working in dynamic environments with high delivery expectations * Advanced communication skills in English (written and spoken) * Spanish at an advanced level (mandatory) * 100% availability to travel is required Key challenges of the role: * Acting as a PMO, owning project schedules and holding stakeholders accountable to agreed timelines. * Managing multiple projects simultaneously, often at different implementation stages. * Working under delivery pressure in complex, cross-functional environments. * Driving partner engagement and internal alignment after go-live through KPIs, action plans, and commercial demands. More about you: * You're proactive, dynamic, and highly organized * Thinks end-to-end, understanding both technical workflows and commercial impact * Thrives in client-facing roles and enjoys building long-term partnerships * Sees themselves as a connector between teams, systems, and business goals * You're motivated by growth opportunities, international exposure, and real business impact What We Offer: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied