Product Manager - CX Specialist

AB InBev

About BEES  Join us to build the future of B2B commerce!  BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.  At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.  Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!  We are looking for Data Product Managers to join our Computer Vision team, playing a critical role at the intersection of business, data science, and engineering. You will own the strategy, execution, and adoption of AI-powered computer vision products used across global markets.  This role requires strong product leadership, fluency in ML-driven products, and the ability to translate complex technical capabilities into business value for commercial and customer stakeholders.  What you'll do: Drive Strategic Alignment  * Partner with global commercial stakeholders across LATAM, US, and Mexico to enable product understanding, drive adoption, and unlock new Computer Vision use cases. * Act as a product evangelist—educating stakeholders on product capabilities, limitations, and roadmap. * Provide regular updates to customers and internal stakeholders on product adoption, model performance, and business impact.   Plan & Prioritize  * Own quarterly product planning in collaboration with Data Scientists, Data Analysts, Data Engineers, ML Engineers and software engineers. * Balance business visibility, technical improvements, and infrastructure evolution when defining priorities. * Continuously assess team capacity and delivery risk to ensure plans are realistic, achievable, and aligned with broader product and business strategy.  Execute & Deliver  * Partner closely with engineering and data teams to execute the quarterly backlog and deliver high-impact Computer Vision capabilities. * Drive delivery of: New Computer Vision use cases Scalable and secure APIs State-of-the-art ML models Comprehensive BI visualization.   * Define Epics and High-Level Requirements (HLRs), leading refinement sessions with a strong focus on: Dashboard visibility User experience (UX) Model behavior and performance  * Lead Agile ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives.  * Track delivery and performance metrics, producing sprint summary reports with emphasis on: Team productivity Model metrics Usage and adoption trends  Engage Stakeholders  * Maintain strong relationships with technical, commercial, and senior leadership stakeholders. * Present quarterly roadmaps and progress updates with clarity and confidence. * Proactively manage expectations by negotiating scope, timelines, and trade-offs across internal teams and customers.  What you'll need: * Proven experience managing data or ML-driven products, ideally within Data Science Products. * Strong understanding of the ML lifecycle, including data preparation, training, deployment, monitoring, and iteration. * Ability to translate business problems into technical product requirements for ML and AI solutions. * Exceptional written and verbal communication skills, capable of bridging business, engineering, and data science audiences. * Fluent English and Advanced Spanish to collaborate effectively with global teams. * Willingness to work on-site in São Paulo More about you: * Solid background in Product Management or Data Product Management, preferably with ML/AI products. * Hands-on experience writing Epics, High-Level Requirements (HLRs), and technical documentation—documentation is one of your strengths. * Foundational understanding of software architecture, including databases, APIs, and ML models. * Experience working in Agile environments with highly cross-functional teams (Data Science, ML Engineering, MLOps, Backend, Frontend). What We Offer: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied

AB InBev

Location: São Paulo (on-site)  About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world. In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft. We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.  We are looking for Data Product Managers to join our Computer Vision team, playing a critical role at the intersection of business, data science, and engineering. You will own the strategy, execution, and adoption of AI-powered computer vision products used across global markets.  This role requires strong product leadership, fluency in ML-driven products, and the ability to translate complex technical capabilities into business value for commercial and customer stakeholders.  What you'll do: Drive Strategic Alignment  * Partner with global commercial stakeholders across LATAM, US, and Mexico to enable product understanding, drive adoption, and unlock new Computer Vision use cases. * Act as a product evangelist—educating stakeholders on product capabilities, limitations, and roadmap. * Provide regular updates to customers and internal stakeholders on product adoption, model performance, and business impact.   Plan & Prioritize  * Own quarterly product planning in collaboration with Data Scientists, Data Analysts, Data Engineers, ML Engineers and software engineers. * Balance business visibility, technical improvements, and infrastructure evolution when defining priorities. * Continuously assess team capacity and delivery risk to ensure plans are realistic, achievable, and aligned with broader product and business strategy.  Execute & Deliver  * Partner closely with engineering and data teams to execute the quarterly backlog and deliver high-impact Computer Vision capabilities. * Drive delivery of: New Computer Vision use cases Scalable and secure APIs State-of-the-art ML models Comprehensive BI visualization.   * Define Epics and High-Level Requirements (HLRs), leading refinement sessions with a strong focus on: Dashboard visibility User experience (UX) Model behavior and performance  * Lead Agile ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives.  * Track delivery and performance metrics, producing sprint summary reports with emphasis on: Team productivity Model metrics Usage and adoption trends  Engage Stakeholders  * Maintain strong relationships with technical, commercial, and senior leadership stakeholders. * Present quarterly roadmaps and progress updates with clarity and confidence. * Proactively manage expectations by negotiating scope, timelines, and trade-offs across internal teams and customers.  What you'll need: * Proven experience managing data or ML-driven products, ideally within Data Science Products. * Strong understanding of the ML lifecycle, including data preparation, training, deployment, monitoring, and iteration. * Ability to translate business problems into technical product requirements for ML and AI solutions. * Exceptional written and verbal communication skills, capable of bridging business, engineering, and data science audiences. * Fluent English and Advanced Spanish to collaborate effectively with global teams. * Willingness to work on-site in São Paulo More about you: * Solid background in Product Management or Data Product Management, preferably with ML/AI products. * Hands-on experience writing Epics, High-Level Requirements (HLRs), and technical documentation—documentation is one of your strengths. * Foundational understanding of software architecture, including databases, APIs, and ML models. * Experience working in Agile environments with highly cross-functional teams (Data Science, ML Engineering, MLOps, Backend, Frontend). What We Offer: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. The following fields are optional, but anticipate the information for your registration*. Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.  For more information: www.abinbev.com

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. The Enterprise Applications & Architecture (EAA) team at Coinbase builds and operates the internal platforms and business systems that power Coinbase at scale. Within EAA, the CX Tooling product team owns the tools, workflows, and AI-powered systems that enable Coinbase's CX specialists to resolve customer issues quickly, accurately, and with empathy. As a Senior Product Manager, you'll own product strategy and execution for CX and AI tooling that sits at the intersection of internal operations and the external customer experience, building an AI-forward platform that leverages automation, intelligent routing, and AI-assisted resolution to raise the bar on speed, quality, and customer satisfaction. Location: Greater Charlotte, NC area (relocation assistance available) What you'll do: * Own the product roadmap for a portfolio of CX and AI tooling, delivering end-to-end across discovery, requirements, launch, measurement, and iteration for the systems Coinbase's support specialists rely on to serve millions of retail customers. * Drive identification and prioritization of the highest-impact problems in the CX space by partnering with frontline specialists, diagnosing operational pain points, surfacing automation opportunities, and translating them into clear product solutions. * Build AI-integrated features that augment human specialists capabilities, including intelligent case routing, AI-assisted responses, knowledge retrieval, and workflow automation, with the evaluation and human oversight needed to earn trust in AI-driven resolution. * Define and own success metrics across the portfolio (resolution time, CSAT, specialist efficiency, automation rate) and use data to drive prioritization and measure impact. * Execute cross-functional delivery with Design, Data Science, Compliance, and other EAA teams to ensure CX tooling integrates into Coinbase's enterprise platform ecosystem. Required Skills and Experience: * 5+ years of product management experience with a track record of shipping impactful internal tools, enterprise platforms, or operational tooling where internal users' work directly impacts external customers. * Demonstrated ability to leverage AI/ML capabilities (NLP, automation, intelligent workflows) to solve real user problems, with experience building or integrating AI-powered tooling into operational platforms. * Experience managing a portfolio of products or features simultaneously, making disciplined prioritization tradeoffs in complex, cross-functional environments. * Proven ability to engage meaningfully with engineers on system design, APIs, and data flows, and to communicate product vision and strategy to stakeholders at all levels including executive leadership. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.   Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $180,370—$180,370 USD * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.