Customer Success Manager Media - Onsite Performance (F/H/X) - CDI

Contentful

ABOUT THE OPPORTUNITY Rejoins-nous pour façonner l’avenir numérique et offrir des expériences client exceptionnelles! Une carrière passionnante t’attend au sein de notre équipe Sales. Postule dès maintenant! At Contentful, we are always searching for top candidates to join our global team of Business Development Reps. We are particularly interested in individuals who would like to pursue a career in sales who can work with our French customer base on a fluent French level.  This is a speculative job description, and an immediate opening may not be available. However, we still encourage interested candidates to apply. On a proactive basis, our recruitment team will do our best to get in touch with you to discuss your profile and explain more about Contentful. We will keep your application on file should a suitable opportunity arise. This position is one of the first touch-points that our customers and potential prospects will have with the Contentful brand. This role requires an organized, and motivated individual to research and understand the marketplace as well as how Contentful can help organizations drive digital transformation and best-in-class customer experiences. As an Enterprise Business Development Representative, you will gain experience interacting with customers of all levels across a variety of industries. You will work closely with assigned Regional Sales Executives and supporting teams to hunt new business. Part of this unique opportunity includes attending our Contentful training program. This program focuses on developing highly skilled professionals within our organization. This is a multi-step learning and skill development program with hands-on training. The program consists of multiple levels, which gives more responsibility and earning potential. Please note this is an onsite role; our offices are based in Central London.  WHAT TO EXPECT? * Gain in-depth knowledge of customers, industry, Contentful’s solution offering * Effectively manage campaigns and reach out to new prospects * Lead generation activities including strategic research on LinkedIn, among other hunting tools and outbound prospecting, calling, emailing, and social outreach * Send weekly activity reports to sales leadership * Collaborate with assigned Account Executives, handing off qualified prospects * Educate AEs on the complete qualification meeting details (SLAs) * Successfully meet or exceed opportunity and pipeline targets on a monthly, quarterly and annual basis * Build relationships with decision-makers and key executives in all industries and verticals WHAT YOU NEED TO BE SUCCESSFUL? * 1-2 years of work experience preferred; and previous SDR/BDR experience is highly advantageous or:  * 1-2 years experience in a quota carrying/ performance oriented role, or * 1-2 years experience with outbound customer prospecting * Language fluency in English and French  * Excellent oral and written communication skills * Seeks to understand the customer’s needs, objectives and challenges * Ability to proactively qualify customer needs * Ability to understand the business opportunity, and to articulate it to the AE team, by understanding the prospect’s use case and requirements well and how Contentful fits into the customer’s goals * Ability to build rapport with prospects, colleagues and other stakeholders * Self starter, doesn’t wait for things to happen, but pro-actively takes action to move the conversation forward * Willingness to travel (up to 10%) * Ability to follow the set processes, update the relevant systems diligently, and make suggestions on improvements where required * Detail oriented and data driven * Ability to work with standard software such as Salesforce, etc. * Interest in technology and willingness to learn about Contentful's solutions * Customer-first mindset, where you and company wins by helping our customers to be successful. WHAT'S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences * Full-time employees receive Stock Options for the opportunity to share in the success of our company * Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days * Company paid parental leave to care for and focus on your growing family  * Use your personal annual education budget to improve your skills and grow in your career * Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  * An annual wellbeing stipend to care for your physical, financial, or emotional health * A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. * New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. #LI-ONSITE WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Beam

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀 It’s not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We’ve already seen incredible growth from our Beam Notes product, helping frontline workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, nearly 100,000 frontline workers across the UK, US and Australia are now using Beam Notes regularly to deliver faster, more human-centred support. ABOUT THE ROLE We’re seeking a passionate and driven Customer Success Manager to champion Beam's exciting expansion into the United States with our innovative platform, Beam Notes. Working closely with an elite team and the CEO, this pivotal role will be instrumental in ensuring the success and growth of our initial US partnerships, establishing our impact, and directly contributing to our ambitious journey. You will be at the forefront of ensuring our US partners realize the full value of Beam Notes, fostering strong relationships and driving adoption within key accounts. Beam Notes is an AI-powered tool, already used and loved by thousands of frontline caseworkers in the UK, designed to significantly reduce administrative burden for frontline workers across various fields. This is a hands-on and high-impact role where you will be responsible for onboarding new partners, driving product adoption, project managing delivery and identifying opportunities for growth. You’ll be crucial in validating our impact in the US and building the foundation for long-term partnerships, all while helping the frontline care sector drastically improve its delivery of care. YOU’LL BE: * Spearheading Successful Onboarding: Leading the onboarding process for new US partners, both remote and in person, ensuring a smooth and effective implementation of Beam Notes. * Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users * Cultivating Strong Partnerships: You’ll go above and beyond to deliver a truly magical customer experience. From frontline workers to senior leadership, product feedback to training, you’ll be in the details which matter. * Demonstrating Impact: You’ll lead on pilot evaluation, gathering benchmark data and analysing the impact of Beam Notes. Through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be. * Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion, developing proposals, and working with leadership to secure long term contracts, expansion and renewals. * Serving as the Voice of the Customer: With an eye for detail and relentless focus on customer experience, you’ll identify and share critical learnings to inform both our product development and wider go-to-market strategy. * Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the US market. YOU’LL HAVE: * Exceptional Relationship Building Skills: A natural ability to build rapport and establish trust with individuals at all levels, fostering strong connections. * Top-Class Communication Skills: You have outstanding written and verbal communication skills, at ease articulating complex ideas clearly and delivering engaging presentations * A Proactive Approach: You have a keen eye for customer needs and proactively find ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight * Meticulous Attention to Detail: You understand that precision matters and bring a careful eye to your work. You’re ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience * An Adaptive and Growth Mindset: You thrive in a dynamic environment, are comfortable with ambiguity and are eager to learn and adapt quickly. * A Genuine Passion for Impact: You are truly motivated by the opportunity to make a positive difference in the frontline care sector. NICE TO HAVE: * Experience in a fast-paced startup environment. SUCCESS LOOKS LIKE: * Achieving high levels of product adoption and engagement within our initial US partner organizations. * Building strong, long-lasting relationships with key stakeholders. * Successfully identifying and securing account renewals and expansion opportunities. * Providing valuable customer insights that inform Beam’s US market strategy and product development. * Contributing to the development of a strong customer success function in the US. COMPENSATION * Basic Salary of $80k - $130k + competitive commission * Competitive range of perks based on geography *Final compensation will be determined based on the candidate's qualifications, skills, location and previous experience APPLICATION PROCESS We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you. 1. A 30-minute call with a member of our talent team 2. A take-home task 3. A roleplay/presentation with members of the team 4. Individual final interviews with Beam’s CEO, Alex and CCO, Rachel PERKS * Healthcare plan * 401k * Access to therapy, coaching, classes & content - powered by Oliva. * Your own financial well-being coach, through Bippit. * Generous Holiday - 23 days, including 3 days over the Christmas period + US public holidays. * Eligible for 6 weeks sabbatical after 3 years in service. * Enhanced parental leave: Primary Caregiver leave is two weeks above the State minimum, and Secondary Caregiver leave is 2 weeks * $270 WellBeam budget for activities enhancing wellbeing and professional development. * WFH Equipment budget - up to $400 allowance to be used on workstation equipment (monitor, desk, keyboard, mouse, etc) * Free subscription to Calm meditation app. ABOUT BEAM Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox. Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.

VTEX

ABOUT THE ROLE As a Staff Product Manager for Ads, you will play a key role in shaping VTEX’s Retail Media and Ads platform, helping build a scalable media hub that enables brands and industries to activate 360° media strategies directly within commerce experiences. This role focuses on Onsite Ads, where VTEX operates as a media buying engine, connecting advertisers, retailers, and shoppers across high-impact commerce touchpoints. You will lead the product vision and execution for a domain that already serves major global brands. With a strong focus on stakeholder management, strategy, and execution, you will ensure the Ads product evolves toward a 2026 vision, balancing short-term performance needs with long-term platform scalability — including the impact of LLMs and AI on the ads and retail media ecosystem. WHAT YOU WILL DO * Own and evolve the Onsite Ads product, acting as the guardian of its long-term vision and ensuring alignment with VTEX’s revenue and growth strategy. * Define and execute the product roadmap for the next 6–12 months, while shaping a clear and scalable 2026 vision for Retail Media at VTEX. * Translate complex customer and business needs into clear product priorities, ensuring visibility and alignment across Engineering, Sales, Customer Success, and Growth teams. * Work closely with advertisers, retailers, and internal stakeholders to balance performance, campaign needs, and platform evolution. * Partner with Engineering to deliver high-impact solutions, leveraging your technical background and understanding of ads and media systems. * Collaborate with Customer Success to improve how clients engage with the Ads product, clarifying ownership, flows, and expectations around product-related topics. * Evaluate and incorporate the impact of AI and LLMs on ads performance, campaign optimization, and media buying workflows. * Support internal team evolution, including collaboration with future PM roles. WHO YOU ARE * Experienced Product Manager with a proven track record in managing complex, large-scale ecosystems. * Proven ability to build and communicate product vision, translating strategy into execution in complex, multi-stakeholder environments. * Comfortable operating in a highly dynamic ecosystem involving advertisers, retailers, sales, customer success, and growth teams. * Strong stakeholder management skills, with the ability to align competing priorities and drive decisions forward. * Curious and critical about the role of AI and LLMs in the future of ads, retail media, and commerce. * Fluent in english.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT VTEX VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,400 active online stores across 43 countries (as of FY ended on December 31, 2024).Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,300 employees scattered across 25 locations in 16 countries in Latin America, North America, Europe, and Asia. For more information, visit www.vtex.com. At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.  BENEFITS * Annual profit-sharing program and equity eligibility * Health, dental, and life insurance with national coverage provided by VTEX * Annual budget for professional development in Tech * Language development incentive program (English, Spanish, Portuguese) * Flexible meal allowance * Extended parental leaves * Child-care assistance * Flexible work schedule and remote-first culture * Financial assistance to build your work-from-home setup * Wellness program * Free shipping on 1000+ VTEX stores #LI-remote