Customer Success Manager

Attio

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success. As an Attio Customer Success Manager, you will be responsible for designing and managing Attio’s retention, customer health, renewal, and upsell programs. WHAT YOU'LL DO * Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert * Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis * Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket * Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs * Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group * Collaborate with SE, post-sale, and Support teams to create content for scaled programs * Collaborate with marketing and product on brand and activation content WHAT YOU'LL BRING * 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role * A passion for technology and experience coaching customers on how to get the most out of a complex software product * Experience building programs in addition to having strong customer relationship skills * Experience at early or growth-stage startups WHAT DOES THE HIRING PROCESS LOOK LIKE? 1. 30-minute introductory phone call with a member of our Talent team 2. 30-minute interview with our hiring manager 3. Case study interview 4. Panel interviews with relevant stakeholders 5. 30-minute closing conversation with our CEO 6. Offer stage

Attio

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Our Solutions team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success. We're looking for a Forward Deployed Engineer who is an expert Go To Market Engineer, opinionated, and deeply customer-obsessed — and wants to help reinvent how millions of people work.   WHAT YOU'LL DO * Deploy into Attio's highest-value customers to architect, advice, and deploy a best-in-class GTM stack, with Attio at it's core * Design best-practice Attio configurations tailored to each customer's specific business model and GTM motion, from data architecture to integrations to cross-team rollout * Lead and execute time-boxed build projects, delivering real working product: data models, integrations, sequences, workflows, SDK apps * Build and architect custom API integrations and no-code automations (Zapier, N8n, Make, and equivalents) to connect Attio to the rest of a customer's stack * Collaborate with Customer Success Managers as a technical counterpart to jointly manage shared accounts * Identify where customers are blocked, under-adopted, or leaving value on the table * Bring customer insight back to our Product team, acting as a a direct line between our highest value customers and our roadmap * Design a range of engagement models — from Expert referrals to self-serve playbooks — that match support to customer need, and continuously iterate on how Attio delivers world-class outcomes at scale   WHAT YOU'LL BRING * 2+ years as a developer, GTM engineer, or in a technical solutions role * Deep hands-on experience with GTM tooling — you understand how sales, CS, and marketing teams operate and what actually matters to the people using these tools every day * Technical depth and ability to architect API integrations live in customer meetings * Hands-on experience building with AI coding platforms (Claude Code, Cursor, or equivalents) to ship JavaScript and create reusable internal tooling * A genuine curiosity about the AI landscape and a habit of experimenting early — you're not waiting for the use case to be obvious before you start building * Strong command of the no-code/low-code integration stack — N8n, Zapier, Make — and the ability to quickly form a credible opinion on an unfamiliar tool * Comfort with data infrastructure concepts: ETL, reverse ETL, CDPs, tools like Segment, Rudderstack, and Polytomic   WHAT DOES THE HIRING PROCESS LOOK LIKE? 1. 30-minute introductory phone call with a member of our Talent team 2. 30-minute interview with our hiring manager 3. Case study interview 4. Panel interviews with relevant stakeholders 5. 30-minute closing conversation with our CEO 6. Offer stage

Plain

Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. Some of the world's most forward-thinking companies, like Cursor, Ashby, and Sanity, trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI. We're a small, tight-knit crew with offices in SF and London. This role is hybrid – 3 days a week in our SF office. We tend to start our days earlier (think 7:30/8 AM PT) so we get real-time overlap with our colleagues in Europe. WHY THIS ROLE IS SPECIAL You'll be Plain's founding PMM at a moment when the category is wide open. The product is proven, the customers are here – and when people discover Plain, they love it. Now we need more of the right people to discover it. WHAT YOU’LL DO Plain has product-market fit, a roster of standout customers, and a category-defining narrative waiting to be told. What we're missing is the person to tell it – consistently, clearly, and in a way that creates urgency before anyone gets on a sales call. You will: * Define and own how Plain talks about its product – across existing features and every launch to come * Build the narrative around every product launch and make sure it translates into pipeline, not just page views * Arm the sales team with what they need to win – battle cards, competitive positioning, and objection handling scripts * Own the solutions and features pages so that the right buyer immediately understands why Plain is built for them * Talk to customers to get a pulse on what parts of the product they love and write case studies, product pages, etc. that champion those customers * Collaborate deeply with our Support Team to understand why they love the product and what customers love too * Turn Plain's modularity and composability into visible proof – case studies, templates, use-case storytelling that makes the product feel obvious before a prospect ever gets on a call THIS IS A GREAT FIT IF YOU… * Bring proven product marketing experience at a B2B SaaS company with a technical or developer-adjacent buyer * Write with sharpness and specificity – you can take a complex product and make it feel inevitable * Have built sales enablement materials from scratch and have seen them actually change how a team sells * Sweat the details on craft – you know when something is on-brand before you can articulate why * Think across creative mediums. Whether it’s video, written content, interactive demos, you know which format serves the story best * Thrive in early-stage environments where the brief isn't always fully formed * Are excited to work cross-functionally with Product, Support, Customer Success, and Sales THIS WON'T BE THE RIGHT ROLE IF YOU… * Are uncomfortable with ambiguity. We have some really exciting traction but are still at an early stage and are constantly learning and trying new things as our company grows. * Need established playbooks and clearly defined processes before you can move. * Aren’t excited to jump into the details of the product. This is a role that requires you to have a high aptitude for every feature and be able to talk about them individually and how they role into a full platform * Aren't energized by the idea of being the first person in this function at a company that's still being built.