Customer Marketing Manager

We offer a hybrid work environment. Most US-based positions can

also ​be ​performed

remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our

Mission: ​

Who We

Are: ​

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching

technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and

email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app

on iOS & Android.

ZipRecruiter is seeking a strategic, revenue-focused

Customer Marketing Manager ​to help accelerate enterprise growth by transforming customer relationships into

measurable business outcomes. This role sits at the intersection of Marketing, Sales, Customer Success, Product, Brand, and

Communications, leading programs that deepen executive relationships, strengthen customer advocacy, expand strategic accounts,

improve retention, and influence pipeline. Success in this role is measured not by the number of campaigns or events delivered,

but by the business impact those programs create.

The ideal candidate is equal parts strategist, storyteller, relationship

builder, and operator—someone who can influence cross-functional teams, build scalable customer programs, and create compelling

experiences that help sales teams win.

• Drive Enterprise Customer

Growth​

• Develop and execute customer marketing strategies that support enterprise revenue goals, increase

customer engagement, and accelerate account expansion.

• Partner closely with Sales and Account Management to identify

strategic opportunities across the customer lifecycle and build scalable engagement programs that strengthen executive

relationships and uncover new revenue opportunities.

• Measure success through business outcomes including pipeline

influence, customer retention, account growth, customer engagement, and advocacy.

• Lead Customer

Advocacy & Storytelling​

• Build a world-class customer advocacy program that elevates customer voices and

showcases measurable business impact.

• Partner with Sales, Customer Success, Brand, PR, and Product Marketing to develop

written case studies, video testimonials, executive thought leadership, customer spotlights, and sales enablement content that

differentiates ZipRecruiter in competitive opportunities.

• Own the strategy and execution of the Talent All-Stars podcast,

using customer conversations to strengthen relationships, generate thought leadership, and amplify customer success stories across

marketing and sales channels.

• Identify opportunities to transform customer insights into scalable content that supports

demand generation, account-based marketing, executive conversations, and customer expansion.

• Create

Executive Experiences That Drive Revenue​

• Design and execute executive engagement programs that strengthen

customer relationships and create opportunities for growth.

• Lead customer summits, executive roundtables, regional

events, virtual experiences, and strategic customer activations from strategy through execution.

• Partner with Sales

leadership to align attendee strategy, executive participation, messaging, and follow-up plans that maximize business impact

before, during, and after every engagement.

• Develop repeatable playbooks and best practices that enable scalable,

high-impact customer experiences.

• Build Strategic Customer Communities​
• Launch and

lead ZipRecruiter's Customer Advisory Board to deepen executive partnerships and gather strategic customer insights.

• Recruit and engage executive members, facilitate productive discussions, and establish ongoing feedback loops that inform

product strategy, customer experience, and go-to-market priorities.

• Leverage advisory relationships to strengthen

advocacy, improve retention, and identify future expansion opportunities.

Minimum

Qualifications:​

• Ability to travel up to 45%, including short-notice travel and overnight or multi-night

trips as business needs require.

• 5+ years of experience in Customer Marketing, Enterprise Marketing, Account-Based

Marketing, Sales Enablement, or a related B2B marketing role.

• Demonstrated success building programs that influence

pipeline, drive customer retention, support account expansion, or increase customer advocacy.

• Strong understanding of

enterprise sales cycles and how marketing can accelerate customer growth across the lifecycle.

• Experience leading

executive engagement programs, customer events, advisory boards, or customer advocacy initiatives.

• Exceptional

storytelling skills with the ability to translate customer outcomes into compelling narratives that support sales and

marketing.

• Proven ability to lead complex cross-functional initiatives and influence stakeholders across Sales, Product,

Customer Success, Brand, and Executive Leadership.

• Strong analytical mindset with experience measuring marketing

performance against business outcomes.

• Experience with Salesforce, marketing automation platforms, and sales enablement

tools.

• Experience in HR technology, recruiting, SaaS, or enterprise software is a plus.
• Bachelor's degree or

equivalent experience.

• Comprehensive health and wellness benefits
• Flexible vacation and paid time off
• Employer-matched 401(k)

The US base salary range for this

full-time position is $122,500-$162,500. Our salary ranges are determined by role, level, and location, and the range displayed on

each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within

the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant

education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses,

commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full

range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees

and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation,

gender identity or genetics.

Privacy Notice: ​For information about

ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice