Berlin HQ•Publicerad: 19 juni•Sista ansökan: 16 aug.
ABOUT GROVER
Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology
solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over
1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and
recirculates devices to help eliminate e-waste.
To continue this incredible adventure, we are currently looking for Warehouse Operations Team Leads to join our talented Circular
Supply Chain team full-time (40 hours/week) onsite 5 days a week in the Berlin Metropolitan area.
Reporting to the Warehouse Operations Manager, you are the driving force on the warehouse floor. Your core objective is to oversee
your team and the seamless, day-to-day execution of inbound, picking, packing, shipping/outbound, and inventory processes,
ensuring operations run smoothly, inventory remains accurate, and the team is fully trained and motivated to meet daily targets.
🎯 What you will contribute:
* Team Leadership: Provide direct supervision and leadership to the fulfillment, inbound, and outbound warehouse teams of up to
15 direct reports.
* Daily Operations: Lead daily floor operations to ensure seamless order flow and manage device-specific movements, maintaining a
steady and efficient operational pace.
* Mentorship & Onboarding: Train, onboard, and mentor warehouse staff, ensuring they are fully equipped to meet performance,
safety, and quality standards.
* WMS Floor Expert: Act as the floor expert for handheld Warehouse Management Systems (WMS) and scanning systems, ensuring strict
inventory accuracy through regular monitoring and immediate error correction.
* Process Optimization: Monitor team performance and support the Operations Manager in eliminating bottlenecks and implementing
process improvements.
* Safety & Compliance: Ensure all team members strictly adhere to Standard Operating Procedures (SOPs) and safety compliance
guidelines on the warehouse floor, including German load-handling standards (Lastenhandhabungsverordnung).
🤝 What you bring:
* Experience: Proven hands-on experience in a warehouse, logistics, or fulfillment environment - ideally in an e-commerce or
consumer electronics setting.
* Leadership Track Record: Previous experience in a supervisory, team lead, or staff training role.
* Technical Expertise: Expert-level practical knowledge of handheld Warehouse Management Systems (WMS), barcode scanning systems,
and digital inventory tracking.
* Process Knowledge: Deep understanding of high-velocity inbound, picking, packing, and outbound fulfillment processes.
* People Skills: Strong leadership skills with the ability to motivate, direct, and clearly communicate with a diverse team of
warehouse associates.
* Safety Mindset: High attention to detail, a commitment to precise inventory accuracy, and an understanding of safe ergonomic
practices on the floor.
* Languages & Licenses: Fluent in both German (B2 at a minimum) and English, with other languages considered a strong plus. A
forklift driving license (Flurförderzeugschein) is a strong asset.
🚀 THE GROVER WAY - HOW WE DRIVE SUCCESS:
* Own It: We take ownership seriously and define what success looks like. We drive shared ownership and don't wait - we drive. We
keep one another accountable and take responsibility when issues arise.
* Challenge, Decide, and Commit: We engage in proactive support, active listening, and healthy conflict to reach the best
outcomes. We value diverse perspectives and, once a decision is made, we commit to it fully.
* Empower and Grow: We enable, trust, and coach one another toward high performance, always thinking and acting like owners. We
seek growth, apply feedback, and support the development of our peers.
* Respect, Transparency, and Clarity: We strive for clear, respectful, and open communication with no surprises. We simplify
complex information so everyone knows the "what, why, and how".
❤️🔥 What you will love about us:
* BVG monthly discount to drive you everywhere in Berlin
* Mental health support with Nilohealth
* Physical health support with Urban Sports Club
* Annual learning budget of 750€
* Exclusive Grover Tech discount for you & your loved ones
* A diverse global team of 75 nationalities (and counting!) - genuinely the nicest group of colleagues who will soon become
friends
Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular
world. 💚
We are looking forward to e-meeting you! 🚀
Remote within Germany•Publicerad: 18 juni•Sista ansökan: 16 aug.
doinstruct builds training software for the frontline workforce: shift supervisors, machine operators, and field teams at
manufacturers, logistics companies, and industrial enterprises. For these companies, getting people trained, keeping them
compliant, and making sure they can do their job is how daily operations run. Series A, 400+ customers, below 2% churn.
When the software breaks or stops making sense, the consequences are immediate. A Schichtleiter is locked out 30 minutes before a
morning training. A manager needs a certificate for a compliance audit on Friday, and it hasn't appeared in the system. An
operations lead has been hitting the same error for a week. Fin, our AI support agent, resolves 30 to 50% of incoming tickets on
its own. The cases it can't handle need someone who can read the situation, communicate clearly with a frustrated customer, and
make the right call on whether to fix it, find a workaround, or escalate.
We're looking for that person: someone to work alongside Fin, tackle what it can't resolve, and make sure the customers who rely
on doinstruct to run their operations can actually use it.
🎯 WHAT YOU'LL OWN
* Handle first-line support via chat and email, in German (and sometimes English). Fin handles the straightforward volume; what
reaches you has already cleared its filter, so expect edge cases: confused users, workaround requests, situations that need
actual judgment.
* Triage every ticket: resolve it yourself, find a workaround, or route it upstream with enough context that whoever picks it up
can act immediately.
* Learn the product fast and mostly on your own. The documentation helps, but the product moves, and the knowledge you need will
often come from figuring it out.
* Maintain quality across every response, including when the customer is frustrated, and the right answer isn't obvious.
* Bring what you notice back to Leadership and the product team. The patterns in what reaches you as a human are some of the best
product feedback the company has.
🙋 WHO YOU ARE
* You've worked in a situation where unhappy people needed help, and you had to figure out how to give it without a script.
Customer support, hospitality, a Werkstudent role where things regularly went wrong: all count.
* You write clearly in German and English. In German specifically, you can write to a factory floor manager who's never used
software like this and make it feel manageable rather than his fault.
* You are an avid user of LLM solutions and understand how to adapt them for optimal results, to what extent you can trust their
output, and when they tend to fail.
* You find software genuinely interesting at the level of "how does this actually work?" Curiosity matters here more than
technical credentials.
* When you hit something you haven't seen before, you go figure it out.
🤩 WHAT'S DIFFERENT HERE
Fin handles 30 to 50% of everything that comes in. What you work on is what Fin passes: genuinely ambiguous problems, mostly on
your own. Sonja, our CS Team Lead, is your main working partner. She built the current support function from scratch and trained
Fin to handle the volume it does, and knows the product better than almost anyone outside Engineering. Engineering handles
escalations for genuine technical issues.
400+ customers, Series A funded, below 2% churn. The product is genuinely used and genuinely valued, which shapes every customer
conversation you'll have.
A lot of independent problem-solving, not much of a manual, and a product that changes. Some days, that will feel like a lot. If
you're looking for a structured environment with defined processes, this role will frustrate you.
The people in this role before have moved into QA, product input, and other directions that opened up based on what they were good
at and what doinstruct needed at the time. The paths aren't guaranteed. They have happened.
📈 WHAT SUCCESS LOOKS LIKE
3 months
The queue is yours. You're making triage calls independently, your product knowledge is built from the work itself, and Sonja
isn't reviewing responses before they go out.
6 months
You're starting to level up the systems around you. Patterns from your queue are reaching Engineering in a form they can act on.
You're building process: response approaches, triage heuristics, escalation criteria that exist somewhere beyond your own head.
12 months
There's proof. Something in how doinstruct runs support is measurably better because you were here. A pattern you surfaced led to
a Fin improvement. A process you built is now the default. A class of tickets that used to require escalation gets resolved at
first line.
____
At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes,
we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every
step of your personal and professional development.
Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply.
We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression,
sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct.
_
For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at leonard.mielke@doinstruct.com.
Kassel•Publicerad: 17 juli•Sista ansökan: 16 aug.
WO BEWIRBST DU DICH?
Wir sind die ZUFALL logistics group – ein Team von über 2.000 Mitarbeitenden an 11 Standorten, das gemeinsam mit Herz und Hand
zukunftsfähige Logistiklösungen schafft.
Mit Herz … weil wir auf echtes Miteinander setzen, bei dem man ehrlich und direkt miteinander umgeht: Hier bist du nicht
irgendwer, #HierBistDuWer.
Mit Hand … weil Logistik ein harter Job ist. Aber auch einer, der richtig spannend ist. Herausforderung pur.
#WirBeiZUFALL wollen für unsere Kund:innen täglich das Beste erreichen. Und das seit 1928.
Unsere Dienstleistungen sollen der Gesellschaft nutzen, die Welt für nachfolgende Generationen erhalten und ein guter
Arbeitsplatz sein für alle, die hier arbeiten. Denn nur so funktioniert Logistik bei #WirBeiZUFALL.
Klingt nach einem Umfeld, in dem du arbeiten willst? Dann werde Teil unseres Teams!
WOZU BRAUCHEN WIR DIESE STELLE?
Night Star Express bietet dir alle Bereiche der bekannten Spedition, allerdings innerhalb von 12 Stunden! Von der Auftragsannahme,
der Angebotserstellung, der Disposition der Abholtouren, dem Umschlag auf dem Hauptumschlagsbetrieb für alle NSE Niederlassungen
bis hin zur Ausrollung der eingehenden Expresslieferungen, kannst du hier in allen Bereichen aktiv mitarbeiten und Prozesse
optimieren!
Wir suchen zum nächstmöglichen Zeitpunkt eine:n engagierte Kollegen:innen als Supervisor in Vollzeit (m/w/d) für unseren
Bereich Night Star Express in Kassel.
WIE GESTALTEST DU DIESE STELLE?
* Du bist für die Überwachung und Einhaltung unserer Qualitätsvorgaben zuständig.
* Du übernimmst die Vorbereitung und Durchführung von Audits.
* Auch die Einarbeitung von neuen Fahrern zählt zu deinen Aufgaben.
* Du bist für die Schulung und das Training von Fahrern und Personal aus dem Umschlaglager zuständig.
* Du treibst unsere Prozesse voran und schaffst neue Standards.
* Du erstellst KPI Reports und unterstützt bei der kaufmännischen Abfertigung.
* Zudem begleitest und kontrollierst du die folgenden operativen Umschlagprozesse:
* Ladungssicherung
* Handling
* Schadensvermeidung
* Fahrzeugausrüstungen
DAS SOLLTEST DU MITBRINGEN:
* Du verfügst über eine erfolgreich abgeschlossene Ausbildung in der Logistik.
* ODER über langjährige Erfahrung als Zustellfahrer und/ oder Umschlagsmitarbeiter.
* Du bist stolze(r) Besitzer:in eines gültigen Gabelstaplerscheins sowie einem Führerschein der Klasse B.
ES WÄRE SCHÖN, WENN DU DAS AUCH NOCH KANNST:
* Du bist ein Organisationstalent und ein(e) absolute(r) Teamplayer:in.
* Ein hohes Maß an Service- / Kundenorientierung, Durchsetzungsfähigkeit und Kommunikationsgeschick runden Dein Profil letztlich
ab.
* Du magst den Umgang mit internen und externen Kund:innen und behältst stets einen kühlen Kopf.
* Kaufmännische Vorkenntnisse wären gut sind aber nicht zwingend erforderlich.
SO ARBEITEN WIR:
* Stolz auf gute Arbeit: Wenn alle Pakete im Laster sind und der Fahrer pünktlich los kann, dann sind unsere Kunden glücklich und
wir sind es auch.
* Wir lieben Teamarbeit: Wir reden miteinander, damit alle unsere Prozesse Hand-in-Hand laufen und alles gut funktioniert.
* Organisations- und Improvisationstalent, denn trotz Routineabläufen gibt es immer neue Herausforderungen.
DEIN ARBEITSORT:
Niederlassung Kassel:
Gottlieb-Daimler-Str. 10, 34123 Kassel
DEINE ARBEITSZEITEN:
Montag bis Freitag von 18:00 - 02:00 Uhr
DAS BIETEN WIR DIR:
* Kolleg:innen, die Dich gerne einarbeiten und sich auf Dich freuen.
* Eine familiäre Arbeitsatmosphäre mit kurzen Entscheidungs- und Kommunikationswegen.
* 30 Tage Urlaub.
* Festlohn zzgl. Nachtzuschläge.
* Urlaubs- und Weihnachtsgeld.
* Vorsorge fürs Alter – mit betrieblicher Altersvorsorge (abhängig von der Betriebszugehörigkeit).
* Optionale Benefits, die gut zu Deiner Lebenssituation passen – viele Aktionen und Angebote, u. a. die Möglichkeit ein
„Dienstrad“ zu leasen.
* Kostenlose Mitarbeiterparkplätze.
* Einen krisensicheren Job.
BEWERBUNGSFRIST:
Wir möchten gerne baldmöglichst die ersten kurzen Kennlerngespräche geführt haben.
HAST DU FRAGEN ZUR STELLENAUSSCHREIBUNG? SO KANNST DU UNS ERREICHEN:
Ansprechpartner:in: Natascha Röhrig
E-Mail: personal.kassel@zufall.de
Tel.: 0561 5899-149
