Field Enablement Manager (LATAM)

Datadog is looking for a results-driven Director of Sales Engineering to hire and lead Sales Engineering Managers and their teams in our Commercial segment, driving new logo acquisition across the LATAM region. As a member of the regional Sales Engineering leadership team, you will partner with Sales, Product, and Marketing counterparts to power a high-velocity go-to-market motion, helping prospective customers quickly evaluate Datadog and adopt our platform across Observability and Security. In this role, you will develop and lead frontline managers responsible for teams of Sales Engineers that will deliver professional, value-based technical presentations, product demonstrations, and efficient proof-of-value (POV) engagements at the pace a Commercial motion demands. You’ll act as a force multiplier for your managers coaching them on people leadership, repeatable team execution, and pipeline conversion, while engaging directly on strategic accounts and high-impact new logo opportunities where Leadership involvement accelerates the win. What You’ll Do: Leadership & Team Development * Lead a team of frontline Sales Engineering Managers and their SEs across the region; serve as a second-line manager responsible for team health, growth, and technical execution * Conduct regular 1:1s, regional team meetings, and performance review and development planning cycles for both managers and, where appropriate, ICs * Guide manager performance, facilitate coaching, and develop succession paths within the regional leadership bench * Build regional leadership capability in hiring, onboarding, and deal execution, partnering with Recruiting on hiring targets and pipeline health Strategic Sales Partnership * Partner with Sales leadership to translate the Datadog value proposition into regional execution, aligning technical engagement with account priorities * Maintain close involvement in top customer opportunities, acting as a technical escalation point and executive sponsor where needed * Ensure your team is proficient across Datadog’s product suite and current on new features, the competitive landscape, and industry trends * Relay structured customer feedback to Product Management and Marketing to inform the roadmap Process & Operational Excellence * Lead internal projects and initiatives that improve regional execution — cross-functional enablement, team processes, and OKR delivery * Drive documentation, process evolution, and team-wide competency development, including evaluation and POV consistency * Track regional KPIs, productivity, and pipeline coverage, and partner with Director-level leadership on planning and merit cycles Cross-functional Collaboration * Represent Sales Engineering in cross-department planning with Customer Success, Product, Technical Post Sales, Marketing, and Engineering, ensuring smooth handoffs and a unified customer experience * Develop a close working relationship with Datadog implementation partners in the LATAM region to ensure continuity between pre and post sales activities * Build trusted working relationships with GTM peers across the region Who You Are: * 10+ years of experience in Sales Engineering, Solutions Architecture, or a similar technical pre-sales role, with multiple years in a SE management second line leader position. * Prior people management experience required; second-line management experience strongly preferred, or demonstrated readiness to step into a second-line role *  Experience in the cloud, SaaS, or IT infrastructure space, with a strong understanding of monitoring, observability, and/or security solutions * Track record of developing managers and ICs, and of recruiting and retaining strong technical talent * Proven ability to meet or exceed revenue and KPI targets through your team *  Comfortable getting in the field to support top accounts and complex deal cycles * Able to travel via auto, train, or air up to 40% of the time * Ability to articulate complex technical concepts and corresponding business outcomes in simple, impactful terms, with excellent written and verbal communication skills *  Familiarity with MEDDICC, Command of Message (CoM), or similar sales methodologies * Must be proficient in English, Portuguese and ideally Spanish  Benefits and Growth * Best-in-breed onboarding * Generous global benefits *  Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, leadership programs (including Manager Fundamentals and MAX), and clearly defined career pathing within Sales Engineering leadership * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

About Coursera Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog. Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp. Coursera recently combined with Udemy to create one of the world’s most comprehensive skills development platforms. Why Join Us At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.  We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. Job Overview: We are seeking a high-energy, strategic Global Customer Success Enablement Lead with a track record for executing performance programs. In this role, you will act as a learning consultant, partnering with executives and stakeholders across matrix organizations to define and execute strategic learning programs. You will support growing global Customer Success teams, whose primary function is to help clients leverage products most effectively, recognize value through learning outcomes, and develop customers for life. The successful candidate will demonstrate proficiency in speaking with and influencing leaders, analyzing data, and delivering high-impact presentations and facilitation. You will lead innovative programs with performance measurement for the global community, ensuring regional initiatives are tightly aligned with global programs.   Responsibilities: * Enablement Strategy & Executive Consultation: Partner with global Customer Success Leadership (including Managers, Renewal Managers, and Professional Service Managers) to drive enablement strategy. Engage directly with leaders to understand the nuances of selling and consulting across different global regions. * Program Development & Modern Modalities: Design, plan, implement, and evaluate programs to meet specific objectives and deliver desired outcomes. Create a learning vision that offers personalized learning in multiple modalities for ease of consumption and preferred learning styles, broken down by quarter. * Global Collaboration & Localization: Collaborate with the Global Enablement team to leverage and localize existing programs, and pivot where necessary for the needs of your stakeholders. Act as a trusted advisor to the extended global enablement team and business leadership to assess skills and target performance improvements. * Content Delivery & Coaching: Build dynamic, consumable content that achieves predefined learning objectives. Facilitate experiential learning experiences and provide 1:1 and 1:many coaching initiatives in order to scale enablement programs. * Performance & Data-Driven Decision Making: Oversee and manage employee performance using data and analytics to guide decision-making, improve outcomes, and drive organizational success. Apply evaluation frameworks (such as the Kirkpatrick model) to assess the benefit of each program, update enablement dashboards (e.g., Asana, Jira) for tracking, and own a monthly Field Readiness Council. * Cross-Functional Collaboration & Sponsorship: Establish a network of sponsors so that every enablement initiative has support and participation from the business in its planning, development, sign-off, and release. Liaise with cross-functional teams (including Marketing, Operations, HR, and Product) to ensure programs are relevant and timely.   Basic Qualifications: * Enablement & CS Experience: 5+ years of professional experience in sales enablement, customer success enablement, or a related field, alongside 4+ years of experience in a Customer Success role and 2+ years of B2B SaaS experience with foundational HR or EdTech industry knowledge. * Global Program Deployment: Experience designing, building, and deploying global enablement programs that apply to different global regions (including North America, Latam, and Europe).. * Metrics & Measurement Tracking: Passionate and experienced in assessing, monitoring, and measuring the impact of enablement programs. Understanding of sales/CS performance metrics and best measurement approaches to drive high Net Promoter Scores (NPS) and successful learning assessments. * Executive Presence: Strong customer-facing skills and experience partnering with C-level executives and stakeholders across matrix organizations to influence leaders and execute strategy. * Execution & Prioritization: Proven record of driving innovative, creative concepts from strategy to execution with attention to detail. Ability to prioritize well, identify work based on importance and urgency, demonstrate good judgment, and show a mature demeanor when faced with challenges. Compensation   This role is available in the following US Pay Zones: US Zone 3: $138,800 - $173,500 US Zone 4: $129,200 - $161,500  At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.   US Pay Zones: * US-Z1: Bay Area * US-Z2: NYC and Seattle Metro * US-Z3: CA, WA, NY, NJ, CO, CT, DC, GA, IL, MA, MD, OR, RI, TX, VA * US-Z4: AK, AZ, DE, FL, HI, ID, IN, IA, KS, KY, MI, MN, MO, MT, NC, NV, NH, OH, OK, PA, SC, TN, UT, VT, WI Posting Date: 7/14/2026 Application Window: We anticipate the application window will be open until July 28th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.     #LI-KM3 For more information about how Coursera collects and uses your personal information, please see our Global Applicant Privacy Notice. To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form. Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org.