Technical Account Manager 2 - São Paulo

Solutions Architect

Databricks

P-351 This role requires candidates to be based in or near São Paulo.  Candidates from other locations will not be considered. Mission: We are looking for an experienced pre-sales professional with a successful track record helping large enterprises become more data-driven. Working with the Enterprise Account Executive (AE), the Solutions Architect defines and directs the technical strategy for our largest and important accounts, leading to more widespread use of our products and deeper adoption of ML & AI. You will lean upon your solid background in value selling, technical account management and technical leadership to maximize success in these accounts. While you work with a team that includes hands-on resources who will build proofs of concept and demonstrate Databricks' products, you need to be technical and must understand the relevance and application of ML & AI within a range of use cases important to critical accounts. The impact you will have: * You work with 1-5 clients as the main technical voice for Databricks. * You lead your customers on a transformational journey, helping them to evaluate and adopt Databricks as part of their strategy * You implement the technical strategy in the account, in close understanding of the strategy. * You build a movement of technical champions within the account. * You align technical strategies around Databricks solutions. * You provide structured mentorship for other team members. * Gain the respect of your peers based on your experience, insight, and contributions. What we look for: * Proficiency at establishing virtual customer collaboration, and leading them to ultimate success within the account. * Experience working very large (> $1m ARR), global accounts. * Form relationships with executives and influencers. * Present a convincing point-of-view to important decision-makers that leads them down a path of success. * Technical in big data, data science and cloud. * An ability in data-driven business transformation, and driving change with data. * {Nice to have} - Databricks Certification About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Director, Technical Support Engineering

Datadog

Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards.   At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.   What You’ll Do:  * Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM * Evaluate and launch new support locations within LATAM as customer growth requires * Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues * Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion. * Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met * Ensure the successful onboarding and development of Technical Support Engineers * Drive cross-functional projects or initiatives to improve team productivity, process, or procedure * Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary * Conduct regular 1:1’s with team members to provide constructive feedback and skills development. * Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation   Who You are: * 8+ years of experience in Technical Support, Solutions Engineering, or a related technical customer-facing function * 5+ years of experience leading manager of managers in a multi-layered organization * Proven experience building or scaling teams from zero in new locations or emerging markets * Experience managing teams across multiple countries, with demonstrated ability to navigate cultural and operational differences * Strong familiarity with LATAM customer segments and regional business nuances * Demonstrated ability to implement consistent performance standards across distributed teams * A critical thinker who defaults to a customer-centric approach. * Passionate about using analytics to drive informed decision-making and optimize processes. * Someone with a high EQ and soft skills. * Able to work a rotating schedule that requires weekend availability * Bonus Points:  * Knowledge of current monitoring solutions, DevOps tooling, and related technologies * Previous experience working in a hyper growth organization * CS or Engineering degree   Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.   Benefits and Growth: * Generous and competitive global and US benefits * New hire stock equity (RSUs) and employee stock purchase plan * Continuous career development and pathing opportunities * Product training to develop an in-depth understanding of our product and space * Best in breed onboarding * Internal mentor and buddy program cross-departmentally * Friendly and inclusive workplace culture   Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Senior Security Incident Responder

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: The Senior Security Incident Responder is a lead technical authority for incident response execution, responsible for handling the most complex, high-impact, and business-critical security incidents across WPP. The role does not have line management responsibility; people management remains with the Security Incident Management Lead. What you'll be doing: * Advanced Incident Detection, Analysis & Response. * Lead investigations for high-severity and complex security incidents. * Perform deep technical analysis using SIEM, SOAR, EDR/XDR, identity, email, and cloud telemetry. * Execute and oversee containment, eradication, and recovery actions. * Serve as the primary escalation point for complex incidents. * Coordinate with Legal, Privacy, Risk, Technology Operations, and agency teams. * Provide clear technical updates to senior stakeholders. * Lead forensic evidence collection, preservation, and analysis. * Ensure documentation and artefacts are audit-ready. * Support external forensic or law-enforcement engagement when required. * Quality Assurance, Playbook Maturity & Continuous Improvement * Improve incident response playbooks and SOPs. * Lead or support post-incident reviews and ensure actions are tracked. * Mentor Security Incident Responders without line management responsibility. * Partner with Detection Engineering, Threat Intelligence, Automation, and VM teams. * Identify opportunities for automation and response optimisation.   What you'll need: * Extensive hands-on experience responding to enterprise-scale security incidents. * Deep technical expertise across SIEM, SOAR, EDR/XDR, identity, email, and cloud platforms. * Strong forensic, investigation, and root cause analysis skills. * Ability to operate calmly under pressure and communicate clearly. * Experience acting as incident commander or senior escalation point. * Familiarity with MITRE ATT&CK and threat-led response. * Relevant certifications (GCIH, GCFA, GCED, CISSP). * Fluent in written and spoken English   Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.