Director, Catalog Operations

Coupang

DIRECTOR, SELECTION OPERATIONAL EXCELLENCE ---------------------------------------------------------------------------------------------------------------------------------- ABOUT COUPANG Coupang is reimagining the shopping experience with the goal of wowing each customer from the moment they open the Coupang app to the moment an order is delivered to their door. Powered by an end-to-end e-commerce and logistics network and a culture of customer obsession, Coupang has redefined tradeoffs between speed, selection, and price. We provide fast delivery on millions of items, including fresh groceries, delivered within hours nationwide, 365 days a year. South Korea represents one of the most dynamic and fast-growing e-commerce markets globally, and Coupang continues to lead through innovation and operational excellence. ---------------------------------------------------------------------------------------------------------------------------------- ROLE OVERVIEW As Director of Selection Operational Excellence, you will lead the strategy and execution of Coupang’s selection identification and onboarding operations. This role sits at the forefront of the customer experience—defining what products we should sell and ensuring we deliver the most relevant, high-demand, and differentiated selection. You will own a multi-year roadmap, drive data-backed decision making, and build scalable, tech-enabled processes. This is a highly cross-functional leadership role requiring strong business judgment, deep analytical thinking, and the ability to influence senior stakeholders. ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU WILL DO SELECTION STRATEGY & IDENTIFICATION * Lead selection identification across multiple retail categories (e.g., Electronics, Home, Consumables, Baby, Sports). * Identify non-obvious selection gaps, including variants, bundles, niche brands, and emerging customer demand. * Develop data-driven perspectives leveraging customer signals, reviews, trends, and market insights. * Translate insights into actionable strategies to improve selection coverage and relevance. STRATEGIC LEADERSHIP * Define and execute a 2–3 year roadmap for selection planning and onboarding. * Partner with Category, Product, Engineering, and Catalog teams to accelerate selection expansion. * Align selection strategy with customer experience and broader business goals. OPERATIONAL EXCELLENCE * Design and scale SOPs, SLAs, and quality frameworks to ensure consistent and efficient execution. * Introduce automation, tooling, and process improvements to reduce defects and manual effort. * Establish feedback loops, audits, and continuous improvement mechanisms. DATA-DRIVEN EXECUTION * Analyze internal metrics and external market trends to identify opportunities and root causes. * Drive initiatives that improve catalog quality, onboarding speed, and operational efficiency. * Ensure selection decisions are tied to commercial outcomes and customer impact. STAKEHOLDER MANAGEMENT * Act as a key influencer across teams, using data-backed insights to challenge assumptions and drive alignment. * Present recommendations and strategies clearly and effectively to senior leadership. TEAM LEADERSHIP * Build and lead a high-performing organization. * Foster a culture of ownership, innovation, and continuous improvement. * Mentor leaders and develop strong succession pipelines. ---------------------------------------------------------------------------------------------------------------------------------- BASIC QUALIFICATIONS * 10+ years of experience in operations, strategy, e-commerce, retail, or catalog/selection management. * Proven experience leading large teams and complex cross-functional initiatives. * Strong analytical and problem-solving skills with a data-driven mindset. * Demonstrated ability to drive process improvements and measurable business impact. * Excellent communication and stakeholder management skills. ---------------------------------------------------------------------------------------------------------------------------------- PREFERRED QUALIFICATIONS * Experience in selection or catalog operations, including SOP/SLA design and process optimization. * Familiarity with operational excellence frameworks (e.g., defect detection, feedback loops, automation). * Knowledge of AI/ML applications in selection planning or catalog optimization. * Experience in global or regional e-commerce environments. * Bilingual proficiency in Korean and English preferred. ---------------------------------------------------------------------------------------------------------------------------------- LEADERSHIP QUALITIES * Customer Obsession: Deep commitment to improving customer experience through better selection. * Ownership: Takes end-to-end accountability for strategy and execution. * Dive Deep: Ability to uncover root causes and solve complex problems. * Invent & Simplify: Drives scalable solutions through innovation and automation. * Bias for Action: Operates effectively in a fast-paced, ambiguous environment. ---------------------------------------------------------------------------------------------------------------------------------- WHY THIS ROLE MATTERS This role directly impacts Coupang’s growth and customer experience by ensuring we offer the most relevant selection at scale. You will shape how we identify opportunities, influence business decisions, and build the future of selection strategy at Coupang. ---------------------------------------------------------------------------------------------------------------------------------- RECRUITMENT PROCESS Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary depending on the role and may change due to scheduling or other circumstances. Interview schedules and results will be communicated via the email address provided at the time of application. ---------------------------------------------------------------------------------------------------------------------------------- THINGS TO CONSIDER This job posting may close prior to the stated deadline if all positions are filled. Coupang reserves the right to rescind an offer of employment if a candidate is found to have provided false information during the application process. Coupang is committed to equal opportunity employment and does not discriminate against applicants based on disability or veteran status. Job titles and responsibilities may be adjusted based on the candidate’s experience and qualifications. This will be communicated prior to the offer stage. ---------------------------------------------------------------------------------------------------------------------------------- PRIVACY NOTICE Your personal information will be collected and managed by Coupang in accordance with the Application Privacy Notice. For more details, please visit: https://www.coupang.jobs/en/privacy-policy/ ---------------------------------------------------------------------------------------------------------------------------------- DOCUMENT RETURN POLICY This notification is provided in accordance with Article 11 (6) of the Fair Hiring Procedure Act. Applicants who have applied but were not selected may request the return of submitted hiring documents, except where such documents were submitted via the company website or email, or voluntarily without company request. If documents are lost due to natural disaster or other circumstances beyond the company’s control, they will be considered returned. Applicants wishing to request the return of documents must submit the prescribed “Request for Return of Hiring Documents” form (Annex Form No. 3 of the Enforcement Rule of the Fair Hiring Procedure Act) to: Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul Upon request, documents will be returned within 14 days via registered mail, with postage costs borne by the applicant. Submitted documents will be retained for 180 days after the recruitment process concludes and will be destroyed thereafter in accordance with applicable data protection laws.

Coupang

Director of Product Management, Catalog About Coupang We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.  We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.    About the Team The Coupang Catalog Team is responsible for hosting billions of products in Coupang's catalog and the dynamic processing of hundreds of millions of updates to provide the source of truth that powers the online buying experience for millions of customers. We strive to deliver a world-class platform for our customers to find and discover complete, accurate and trustworthy product information without friction and at the lowest price. We continually invest in the latest technologies to ensure the scalability, precision and reliability at scale of these critical systems.  The role is currently based out of Seoul, South Korea (open to expats).  About the Role The Director of Catalog Product will be responsible for using the breadth and depth of knowledge and understanding of the last technologies such as Gen AI, ML or any other relevant technologies such as NLP/NLU, Deep Learning, Neural Networks, LLM, Speech/Image Recognition, Computer Vision, Algorithmic Modeling etc. to design, build, grow and scale a diverse portfolio of products, tools and features related to Coupang's vast catalog ensuring that the best items are presented to the customers.  This is a dynamic, rapidly evolving and complex ecosystem, and thus the person hired for this role will be comfortable dealing with high degree of complexity and working with a large cohort of stakeholders internationally across South Korea, China and the US. These stakeholders include Retail and Pricing Product, 3P Marketplace, Search & Discovery, and Finance. S/he will directly manage a team of Product Managers (scaling the team over time) and work closely with engineering and data science teams in Seoul and Shanghai (50+ FTEs).  Role Overview * Play a leadership role in setting the vision and product roadmap for Coupang's Catalog platform; * Responsible for the entire product life cycle from strategic planning to implementation; * Prioritize and create a future roadmap of projects and initiatives, considering the necessary trade-offs and optimizing for Customer experience. This will likely include the development of a next generation suite of tools to automate our Catalog processes; * Drive alignment with a wide variety of stakeholders, including executives in engineering, data science, product, operations, and infrastructure to achieve the above goal; * Review metrics and proactively seek out new and improved data/mechanisms for visibility on performance and greater optimization;  Basic Qualifications: * Successful track record (10+ years) of developing innovate new products, and taking them to market, for a tier 1 technology player. * Experience creating product roadmap(s) from conception to launch, driving the product vision, defining the GTM strategy, and leading design discussions. * Experience leading, driving, launching and managing projects with at one of the targeted workloads: Gen AI; ML; NLP/NLU; Deep Learning; LLM; OCR; or any other relevant technologies * Understanding of the AI/ML software stack and ML frameworks (strongly preferred). * Experience managing day-to-day technical and design direction for large scale systems * Hands on experience working in an agile environment with a rapid iteration cadence (Launch new products and features, test their performance, and iterate quickly). * Track record of using data and quantitative research methodologies to inform decision-making across the entire product design process/ lifecycle. * Understanding of the complexities of a marketplace/consumer platform model. * Experience working with multiple teams across different geographies. * Startup experience OR experience working in a fast-paced environment(preferred). * Domain expertise in any of the following: Catalog, Pricing, Search, or Recommendation systems.   Recruitment Process and Others: Recruitment Process * Application Review - 1st Interview - Virtual Onsite Interviews - Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  Things to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. * https://www.coupang.jobs/en/privacy-policy/ Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Manager, CX Services Operations at GitLab, you will lead the operational teams that power our post-sales services motion. This is a people leadership role responsible for managing and developing a team of operations professionals across two domains: Professional Services (PS) Operations and Customer Success Management & Advocacy (CSMA) / Success Tiers Operations. As the business scales and organizational scope expands, this role requires a leader who can own processes around forecasting, resource management, and financial operations while building a team capable of sustaining them. Reporting to the Senior Director of Revenue Operations, you will be a critical connector between the CX Services organization and the teams that enable it. You will partner closely with other Revenue Strategy & Operations teams, Finance, and Sales to ensure that CX Services operational needs are clearly defined, well-represented, and executed with precision. You will thrive in GitLab's all-remote, values-driven environment, where documentation, iteration, and cross-functional partnership are core to how we work. What you'll do * Lead, manage, and develop a team of operations professionals across PS Ops and CSMA / Success Tiers Ops * Partner with Revenue Technology to represent and prioritize CX Services operational requirements for Professional Services and Customer Success systems, including Gainsight, Salesforce, and PS project management platforms, and serve as the CX Services voice in tool evaluation and enhancement discussions * Build and maintain strong cross-functional partnerships with Revenue Strategy & Operations (RSO), Finance, and Sales to operationalize go-to-market initiatives, translate CX Services requirements into data and process solutions, and drive resolution of escalated operational issues * Establish and maintain operational cadences including forecast reviews, PS delivery health reporting, and CSMA pipeline hygiene that support CX Services leadership's ability to manage risk and act on customer data * Partner with Revenue Analytics to deliver reporting and data views that connect team performance to business outcomes, including PS utilization, CSMA health metrics, and Success Tiers adoption * Lead and contribute to PS financial operations, including project-level margin tracking, rate card management, and revenue recognition compliance across T&M, fixed-fee, and blended engagement structures * Drive improvement in PS and CSMA bookings and revenue forecasting processes, reducing reliance on manual aggregation and building toward a connected pipeline-to-delivery view that supports confident in-quarter decision-making * Support PS portfolio and offering management, including service catalog governance, pricing and packaging currency, and ensuring fixed-fee structures remain aligned to evolving customer and market needs * Partner with CSMA leadership to operationalize Success Tiers delivery, supporting capacity planning, coverage model design, and the data infrastructure needed to track tier performance and customer outcomes What you'll bring * Demonstrated progressive experience across Professional/CX Services operations and, with direct ownership of outcomes in each domain * Proven people management experience, including the ability to develop and retain a distributed team in a fast-paced SaaS environment * Fluency with Customer Success and Professional Services systems including Gainsight, Salesforce, and PS project management platforms such as Kantata * Working knowledge of PS financial operations, including margin tracking, rate card structures, and revenue recognition considerations across T&M, fixed-fee, and blended engagement types * Demonstrated ability to lead cross-functional initiatives, influence without direct authority, and translate ambiguous business questions into clear process, reporting, or systems solutions * Comfort building and improving foundational operational processes in a scaling environment, where not everything is defined and the ability to move from ambiguity to structure is essential About the team The CX Services Operations team sits within the Revenue Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Professional Services and CSMA / Success Tiers teams to operate at scale. This team works in close partnership with other Revenue Strategy & Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the services delivery lifecycle. We value clear documentation, thoughtful iteration, and practical solutions that help our go-to-market teams move with confidence and clarity. HOW GITLAB WILL SUPPORT YOU * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave  * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200—$208,800 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.