Senior Specialist - Retail Operations, Seoul

Coupang

회사 소개  쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 리테일 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.  쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.  쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현가능한 한계를 뛰어넘고 있습니다. 고가용성(Always-on) 과 최첨단의 앞선 기술(High-tech), 초연결사회(Hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.    직무 소개 Delivery Experience Analytics 팀은 쿠팡 물류의 심장부에서 일합니다. 주문이 접수되는 순간부터 풀필먼트, 허브, 라스트마일 배송, 반품·교환 처리까지 — 물류 전 과정(End-to-End Logistics)의 데이터를 분석하고 최적화합니다. 하루 수백만 건의 배송이 만들어내는 방대한 물류 데이터 속에서 배송 품질을 높이고 운영 효율을 극대화하는 것이 이 팀의 미션입니다. * 풀필먼트 센터에서 고객 문 앞까지, 물류 전체 여정의 핵심 KPI를 설계하고 End-to-End로 모니터링합니다 * 단순 리포팅을 넘어 — 물류 운영의 병목을 데이터로 증명하고 실험을 설계하며, 분석이 실제 배송 품질 개선으로 이어지는 임팩트를 직접 만들어갑니다 * AI/LLM, 자동화 파이프라인 등 최신 기술을 적극 도입하며, 분석가가 반복 업무가 아닌 고부가가치 문제 해결에 집중할 수 있는 환경입니다   업무내용  ·         비즈니스 운영 효율화를 위한 의사결정 지원 시스템 개발 ·         도메인 데이터 분석을 통해 인사이트 도출 및 핵심 지표 정의/개선 ·         리포트, 알고리즘, 분석 결과를 기술/비기술 이해관계자 모두에게 커뮤니케이션 ·         지표 개발 요청의 우선순위를 설정하고 주니어 BA 리딩 및 주요 프로젝트 추진 ·         보고서 및 시스템을 최신 상태로 유지하고, 신기술 및 방법론 도입/적용 ·         프로젝트 산출물, 의사결정 과정, 최종 결과에 대한 문서화 ·         이해관계자와 협업하여 요구사항을 정의하고, 이를 실행 가능한 Task로 전환하여 기한 내 고품질 결과물 도출 ·         AI/LLM 등 최신 기술을 분석 업무에 접목하여 인사이트 도출의 속도와 품질을 높이는 시도 ·         반복적인 데이터 추출·리포팅 업무의 자동화 파이프라인 구축 및 개선   자격 요건  ·         데이터 분석 관련 실무 경력 3년 이상 (또는 그에 준하는 프로젝트 경험) ·         SQL 능숙, Python 활용 가능 (데이터 추출·분석·자동화를 코드로 수행할 수 있는 수준) ·         데이터를 기반으로 문제를 정의하고, 분석을 통해 실행 가능한 해결책까지 도출해본 경험 ·         분석 결과를 다양한 이해관계자(기획, 개발, 리더십)에게 명확하게 전달하는 커뮤니케이션 역량 ·         분석 결과가 실제 비즈니스 지표(매출, 비용, 고객 경험 등) 개선으로 이어진 임팩트 사례 보유  ·         통계 분석, A/B 테스트 등 정량적 의사결정 방법에 대한 기본적 이해 ·         여러 팀과 협업하며 프로젝트를 주도적으로 이끌어본 경험   우대 사항  ·         AI 도구(ChatGPT, Copilot 등)를 업무에 활용해 생산성을 높여본 경험 ·         Airflow 등 스케줄링 도구를 활용하거나, 반복 업무를 스크립트로 자동화해본 경험 ·         Tableau 등 시각화 도구를 활용한 대시보드·리포트 구축 경험 ·         리테일/이커머스 도메인에서의 분석 경험 ·         대용량 데이터 처리 환경(Spark, Hive 등) 활용 경험 ·         GitHub 등을 활용해 분석 코드나 쿼리를 체계적으로 관리하고 팀과 공유해본 경험  ·         모르는 것이 있어도 부딪히며 배우려는 의지와 끈기 — 지금의 스킬셋보다 성장 가능성을 중요하게 봅니다 ·         영어 커뮤니케이션이 가능하면 좋지만, 필수는 아닙니다    전형 절차 및 안내 사항  * 전형 절차  * 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격 * 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. * 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다.  * 참고 사항  * 본 공고는 모집 완료 시 조기 마감될 수 있습니다. * 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. * 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. * 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다. * 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.  개인정보 처리방침    * 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy    서류 반환 정책    1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다.  2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.   4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. 5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.

Coupang

Company Introduction    We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing ecommerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.   We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.    Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Job Overview   Global Operations Automation and Robotics Technology (GO ART) is the Zero-One organization within Coupang chartered to design, build, and deploy the most advanced fulfillment and transportation automation and robotics solutions in the industry. We are transforming Coupang's logistics network through in-house robotics, computer vision, and AI — at a scale and speed unmatched in Asian e-commerce. The team is based in Mountain View, Seattle, and Seoul.   We are looking for a Senior Director of Robotics & Computer Vision to lead the technical strategy, organization, and delivery of GO ART's robotic perception and manipulation programs end-to-end. This executive is the single technical owner for how Coupang's fulfillment centers see, reason about, and physically interact with the world.   The right candidate is a player-coach technology leader who has personally built and shipped robotic perception or manipulation systems at production scale, and who has subsequently grown and led multi-team organizations (engineers, applied scientists, and hardware/integration partners) that deliver against aggressive operational milestones. They are equally comfortable presenting a research roadmap to executives, debugging a 6-DoF pose-estimation pipeline on the floor of an FC, and recruiting world-class talent into a fast-moving Zero-One environment.   Key Responsibilities * Own the technical vision and multi-year roadmap for robotic perception, manipulation, and CV-driven automation across Coupang's global fulfillment and logistics network. * Build and lead the org — multiple teams of CV engineers, robotics engineers, applied scientists, and ML engineers across the U.S. and Korea. Hire, mentor, and develop senior IC and management talent. * Set the bar for technical excellence in real-time perception (2D/2.5D/3D sensing, DNN-based detection/tracking/recognition, pose estimation, 3D reconstruction, sensor calibration) and robotic manipulation (grasping, picking, packing, induction, sortation). * Drive cross-functional execution with hardware, controls, simulation, MLOps, fleet software, and operations teams to deliver integrated systems from prototype to production deployment at scale. * Translate operational requirements into engineering programs — partner with FC operations, industrial engineering, and supply-chain leaders (largely KST-based) to identify the highest-ROI automation opportunities and ship against them. * Represent Coupang externally as a technical thought leader in robotics and CV: conferences, publications, partnerships with academia, and senior-level vendor/partner engagements. * Operate with a startup mindset — comfortable under ambiguity, hands-on when the problem demands it, and relentless about converting research into deployed, reliable, cost-effective systems.   Basic Qualifications * PhD in Computer Science, Electrical Engineering, Robotics, Computer Vision, AI/ML, or a closely related discipline (or MS with equivalent industry depth). * 12+ years of experience developing and shipping production robotics, computer vision, or robotic perception systems — including hands-on technical contribution earlier in career. * 6+ years leading engineering organizations, with demonstrated experience managing managers and scaling teams of 30+ across multiple locations. * Track record of delivering at least one large-scale robotics or CV automation program from concept to wide production deployment (warehouse automation, autonomous systems, manufacturing robotics, or comparable). * Deep expertise in modern computer vision and deep learning: real-time DNN architectures, 2D/3D object detection, tracking, recognition, 6-DoF pose estimation, 3D data processing, automated sensor calibration. * Demonstrated ability to set technical direction, make architectural calls, and resolve ambiguity in fast-moving, resource-constrained environments.   Preferred Qualifications * Experience leading robotics/CV organizations at hyperscale e-commerce, logistics, or robotics companies (e.g., Amazon Robotics, JD.com, Alibaba, Symbotic, Nimble, Covariant, Berkshire Grey, or comparable). * Direct experience building and deploying robotic manipulation systems (pick/place, induction, palletizing, kitting) using robotic arms in production fulfillment environments. * Experience defining and operationalizing the full robotic perception stack: 2D/2.5D/3D sensors, real-time CV processing platforms, calibration, simulation, data pipelines, and on-robot deployment. * Strong publication record or external research presence in CV/robotics/ML (CVPR, ICCV, ECCV, ICRA, IROS, RSS, NeurIPS, etc.). * Proven ability to recruit and retain senior IC and management talent from top-tier robotics, CV, and ML programs. * Comfort working closely with KST-based engineering and operations partners; willingness to travel internationally as needed. * Excellent executive communication: able to present complex technical strategy clearly to engineers, executives, and operational stakeholders.   Recruitment Process and Others  Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.     Details to Consider   * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.  * https://www.coupang.jobs/en/privacy-policy/   Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

Databricks

CSQ427R39 At Databricks, we aim to inspire our customers to make informed decisions through an intuitive platform. As a PS Technical Program Manager, you lead the success of a portfolio of complex programs and drive the continuous evolution of our delivery excellence. You are a senior leader within the PS practice, entrusted with high-visibility, large-scale engagements. Your focus is on delivering superior results and setting the standard for how we empower our customers to achieve their most ambitious data goals. This is a hybrid role based in Korea. You will be reporting to Director, Professional Services/FDE. The Impact You Will Have * Portfolio Success: Own and lead a portfolio of highly complex, high-visibility programs, ensuring they remain perfectly aligned with strategic customer objectives. * Operational Excellence: Drive innovation and efficiency across the PS team to deliver increasingly better results for the Business Unit. * Strategic Alignment: Proactively coordinate technical milestones and program-level dependencies across multiple concurrent engagements. * Leadership Hub: Act as the primary lead for complex technical delivery discussions, collaborating with M5-level managers to ensure rapid and successful project momentum. * Mentorship: Elevate the entire team by mentoring junior TPMs and refining delivery processes to scale our global impact. What We Look For * Experience: 5–8 years managing complex technical programs. * Technical Bar: Intermediate technical fluency; 1 Databricks Associate-level Certification required within 6 months of hire. * AI Proficiency: Demonstrated ability to integrate AI tools into program management workflows to drive operational performance. * Process Innovation: A track record of enhancing delivery standards and implementing changes that improve operational performance. * Mandatory Certifications: PMP Certification (Project Management Professional) required within 6 months of hire. * Language Proficiency: Native-level fluency in Korean and professional working proficiency in English (both written and verbal). About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.