Product Manager, Link - Consumer

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Link team builds the premier consumer network for next-generation commerce, leveraging our base of 300M+ registered consumers to pioneer the future of Identity, Consumer Finance, and AI-driven transactions. While our foundation was built on high-conversion merchant payments and a flexible digital wallet, we are expanding far beyond. We are building the infrastructure for a world where AI agents transact on your behalf, stablecoins go mainstream, and identity dictates how money moves. We think of Link as the wallet for the internet — and we're building for what's next. WHAT YOU’LL DO We are looking for an ambitious, impact-oriented product manager, who is passionate about scaling one of the fastest growing consumer financial networks. You will define and drive the strategy to create differentiated payment experiences for our merchants and consumers – giving consumers the freedom to pay with their desired payment methods across millions of merchants and merchants the benefit of increased revenue and lower costs without needing to contemplate the complexity of various payment methods.  You'll operate at the intersection of payments complexity and consumer product craft, bringing structure to ambiguous markets and setting the direction for a team working on one of Stripe's most strategic consumer bets. RESPONSIBILITIES * Define Link's local payment method strategy and roadmap, building localized experiences for merchants and consumers globally * Help establish an ambitious roadmap, from expanding core capabilities to leading nascent initiatives through to maturity * Engage directly with merchants and consumers, analyzing feedback and market trends to inform product development * Champion user insights within Link and represent user needs across the broader Stripe organization * Partner closely with internal and external stakeholders to cultivate a comprehensive, frictionless experience for Link consumers across diverse payment methods * Set the pace for prioritization and execution, partnering seamlessly with Engineering, Design, Data Science, GTM, Marketing, and Operations teams to launch initiatives aligned with company-wide goals WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 8+ years of product management experience, ideally working on a mix of consumer-facing and enterprise products * High taste, design empathy, and sharp judgment — can put yourself in the shoes of consumers and be a steward of crafting great experiences * Rigorous with data — comfortable digging into metrics, writing SQL when needed, and thinking from first principles to deliver the right results * Desire for continuous product improvement; able to optimize for shipping a portfolio of small, medium, and large releases * Ownership mindset — works on whatever it takes to solve problems and delight consumers * Strong written and verbal communication, with a talent for distilling user problems into precise, actionable framing * Experience managing high-stakes external partnerships — aligning on milestones and executing integrations end-to-end * Thrives with a high level of autonomy and responsibility PREFERRED QUALIFICATIONS * Experience working on consumer financial products * Experience working on local payment methods  * Experience building brand new products or working in a startup environment * Experience working with GTM teams to bring a new product to market * Experience working on world-class consumer and merchant products at scale

Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid’s Consumer team owns all of Plaid’s consumer facing surfaces. This includes Link, Plaid’s flagship product, which has been used by over half of all US adults to share their information safely and securely with financial applications. Link drives the vast majority of Plaid’s revenue. We’re also working on some exciting, 0-1 consumer initiatives. Both areas are top business priorities. As part of Plaid’s first Consumer team, you will lead product development and execution within a startup-like environment at Plaid. Responsibilities * Define an ambitious vision / roadmap, sign up for quarterly / half year goals, and partner with the cross-functional team to hit them * Drive prioritization and execution (build, measure, iterate) * Identify opportunities through consumer feedback and staying close to our data / dashboards * Partner with cross-functional team (design, research, data science, legal, and compliance) to do all of the above Qualifications * You have successfully launched large consumer facing features driving meaningful outcomes at B2C companies * You start with the consumer problem and have held a high bar for consumer experience * You naturally gravitate towards using data to make strategic decisions * You have communicated complex concepts succinctly for broad audiences to drive decisions * You have driven roadmap and prioritization exercises and driven clear impact through your decisions * You thrive in a culture of high ownership, velocity, and throughput, and speak your mind regardless of level * You have a track record of scrappily developing clear perspectives in areas of ambiguity Nice to have * Experience building anti-fraud or ML-driven products Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Link is one of the fastest-growing consumer networks in the world, with 300M+ registered consumers. Our core mission is to make commerce seamless, helping merchants drive material gains in conversion and cost savings, while giving consumers a flexible and frictionless digital wallet they love. We're expanding beyond payments into identity and consumer finance, building the premier consumer network for next-generation commerce. In this role, you'd be joining a team that operates at the intersection of consumer experience, payments infrastructure, and financial products. Link spans multiple interconnected workstreams, including payment methods, money movement, fraud and authorization, consumer accounts and identity, and consumer preference, and a TPM here plays a critical role in keeping those threads aligned and moving forward at velocity. Additionally, you’ll work to build integrations between Link and many other parts of Stripe. WHAT YOU’LL DO Effective Technical Program Managers at Stripe always bias towards driving the right solutions for internal and external users, and delivering impact above all else. You'll do this even when it's not the easiest path, and requires difficult trade-off decisions. In this role, you'll help Link scale its consumer network and expand into new product surfaces by driving complex, cross-functional programs that span engineering, product, fraud, identity, and business teams. You'll look ahead and around corners to enable our teams to operate at their best, and identify opportunities to eliminate the unnecessary in delivering results. RESPONSIBILITIES *  Independently define programs across Link's payment, identity, and consumer finance initiatives, including scoping, setting objectives, defining success criteria, and influencing resource allocation to deliver outcomes * Apply consistent prioritization and decision-making frameworks across your programs, driving high-velocity yet durable decisions that move the team forward without creating downstream debt * Identify obstacles and risks across Link's cross-functional workstreams, proactively communicate them to stakeholders, and develop plans to address and prevent their recurrence * Represent the voice of Link's consumers and merchants to all stakeholders, translating user needs into clear program objectives and ensuring engineering and product decisions remain grounded in solving real problems * Drive clarity across all stakeholders on goals, problems, and intended outcomes, serving as the connective tissue across Link sub-teams and their upstream and downstream dependencies. Operate similarly across Stripe, representing the Link org to collaborators in peer organizations. * Develop a strong point of view on Link's product development strategy and use it to define programs with measurable outcomes, adapting them as the product and user needs evolve * Understand the technical challenges across Link's systems, payment flows, identity infrastructure, fraud and risk models, money movement, and partner closely with engineering leads to define the most effective path to delivery WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 10+ years of product management or technical program management experience, including managing programs across all phases of software development * Proven track record of defining and executing complex programs across multiple functions in consumer-facing or payments products * Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and senior leaders * Proven ability to navigate ambiguity, bring rapid clarity to multi-stakeholder problems, and drive teams toward effective solutions * Working knowledge of API design and high-level system architecture, sufficient to partner with engineering teams on program delivery PREFERRED QUALIFICATIONS * Experience working on consumer network products, digital wallets, or payments platforms at scale * Familiarity with fraud and risk systems, identity verification, or financial compliance in a consumer product context * Experience working across payments infrastructure and consumer-facing product teams simultaneously * Background in collaborating with go-to-market, sales, or merchant-facing teams to deliver cross-functional outcomes