Customer Success Engineer (China)

JetBrains

At JetBrains, we create intelligent tools that help developers work smarter. For more than 25 years, our products—IntelliJ IDEA, PyCharm, WebStorm, Rider, TeamCity, AI-powered tools, and many others—have been shaping the global software ecosystem. Millions of developers and thousands of companies worldwide rely on JetBrains to build, ship, and scale their software. We are looking for a proactive and relationship-oriented Account Manager to support our B2B customers in China that do not have dedicated Key Account Manager coverage. These accounts range from fast-growing startups to large enterprises, representing substantial potential for expansion, cross-sell, and long-term partnerships. You will drive new revenue, protect renewals, and help customers adopt more of the JetBrains ecosystem—including IDEs, AI offerings, and team tools. The role combines strategic work with high-value accounts and a programmatic model for long-tail customers at scale. In this role, you will: Grow your portfolio * Manage B2B customers in the China segment without assigned KAM coverage. * Work with companies of all sizes—startups, scale-ups, and large enterprises. * Develop strong relationships with technical and business stakeholders. * Identify and drive upsell, cross-sell, and multi-product expansion opportunities (IDEs, AI solutions, Team Tools). Drive new and recurring revenue * Grow new recurring revenue by converting trials, expanding usage, and positioning higher-value editions. * Secure renewals on time and prevent churn through consistent, proactive engagement. * Analyze account potential and prioritize focus using a data-driven, programmatic approach. Expand adoption & prevent churn * Monitor product usage, renewal cycles, lead history, support signals, and customer behavior. * Act early on risks and build engagement campaigns (inbound and outbound) across your segment. * Ensure customers gain full value from JetBrains tools and are aware of the broader product ecosystem. Run full-funnel sales motions * Work with inbound leads, trials, demos, evaluations, and outbound opportunities. * Qualify opportunities, run discovery, prepare proposals, and guide customers through the full sales cycle. * Maintain clear next steps and accurate forecasting. Collaborate cross-functionally * Partner with Customer Success Engineering for technical deep dives and evaluations. * Work with Business Development, Product, Marketing, Sales Excellence, and KAM teams on joint initiatives. * Bring structured customer insights back to influence product strategy and messaging. Ensure operational excellence * Maintain a clean, accurate CRM pipeline with clear next steps and deal context. * Use segmentation and playbooks to scale outreach across many accounts. * Participate in events, webinars, and community activities to strengthen relationships with the developer audience. We'd love to hear from you if you have: * 2–4 years of experience in Account Management, Customer Success, or Sales (ideally in SaaS or developer tools). * Strong relationship-building skills and the ability to manage a high-volume portfolio. * Proven success in upsell, cross-sell, renewal, or expansion motions. * An analytical approach to pipeline management and account prioritization. * Familiarity with SPIN or other value-based sales methodologies. * Confidence working with technical audiences and motivation to learn JetBrains products deeply. * Experience with CRM systems (Salesforce preferred) and modern sales tooling (e.g., Outreach, Salesloft). * Native fluency in Chinese and professional proficiency in English (B1/B2), required for internal communication. Additional languages, including programming languages, are a plus. We offer: * Twenty-five days of paid vacation. * Supplementary medical insurance. * Meal and commuting allowances. * A flexible working schedule. * Learning opportunities, including language classes and other work-related skills. * Opportunities to travel to professional conferences all over the world. * A friendly work environment with approachable colleagues who love what they do.   WHY JOIN US? This is a rare opportunity to shape JetBrains’ presence in China at an important stage. You’ll work closely with global leadership while maintaining the autonomy to drive results locally. We’re looking for someone who can take real ownership of the office, lead with clarity, navigate complexity responsibly, and build a sustainable environment where our teams can do their best work. #LI-EG1   We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

RTB House

Location: [China]  We Are:  RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.  Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. As a Sales Manager/Director, you will implement market development strategies, identify new partnership opportunities and convert them into RTB House clients. You will be responsible for elevating client relationships, executing customer communications at all business levels, owning and implementing the go-to-market strategy for our performance solutions. You Will: * Generate direct sales by handling all aspects of the sales cycle from prospecting to closure; * Identify new sales opportunities and convert them into RTB House customers on the China market; * Develop strong relationships with key stakeholders (decision-makers) of brands and agencies; * Comprehensively expand portfolio of RTB House’s new clients; * Participate in product and offer presentations/pitches to prospective clients and agencies; * Analyze sales statistics and formulate sales strategies to determine and achieve desired growth; * Partner with technical and account management teams; * Execute customer communications via telephone or email, in line with standards and procedures; * Create formal offers and present them to potential customers; * Deliver high levels of customer relationship management, satisfaction, and interaction; * Report on the status of sales processes regarding both existing and potential customers; * Develop professional and technical knowledge by attending training sessions. Desired Experience:  * Understanding of the online advertising industry including major recent trends; * Existing, meaningful relationships within the ecommerce clients in China (and Hong Kong) market * knowledge of RTB model will be an asset; * Ideally 3+ years of successful sales experience in online industry; * Ideally 5+ years of sales experience in a B2B environment; * University degree; * Great analytical skills * Persuasion, exceptional negotiation and communication skills; * Fluency in English and Chinese We Offer:  * Being part of an award-winning organization, with outstanding growth numbers; * Work on a great product based on the newest AI Technology (Deep Learning); * The joy of working and learning in one of the fastest growing tech companies in Europe (FT - 1000 Europe's fastest-growing company 2022); * Being part of ambitious projects and working with teams of talented and collaborative people; * Remote work   Apply now!  You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Adyen Sales Team Sales at Adyen is captured with one phrase: we sell the best to the best. You will have the opportunity to work alongside world-class salespeople and boost your career by being trained through our Adyen Sales Academy. You'll work with world-class merchants, technology, and colleagues while selling the best to the best. At Adyen, our sales teams take initiatives, allowing them to make an impact from day one and we highly encourage working as a team because winning is more important than ego. Adyen is the place where sales mavericks can take flight. Being able to tell stories is fundamental to how we operate. Our team is fantastic storytellers when speaking to prospective and current clients to foster excitement about our product and strengthen customer relations. We are looking for a sales manager who will succeed aboard the Adyen rocket ship and take our current successful momentum to the next level of growth through the acquisition of new (Enterprise) merchants. Sounds exciting? Keep reading! What You’ll Do: * Own the sales cycle with our largest merchants - from the prospecting stage to closing deals; * Creatively drive innovation for merchants in retail, digital, platforms, and financial services; * Become an expert in selling Adyen's world class financial solutions; * Partner with technology leaders and solution providers while working closely with our Sales Support, Implementation and Account Management teams * Travel and network (~25%); WHO YOU ARE: * Proven experience in an enterprise sales role (6+ years) selling complex solutions, with a track record of consistently hitting targets and delivering results under pressure * Strong experience and knowledge of the payments ecosystem / PSPs / acquiring or related businesses * Deep understanding and strong network within the Chinese cross-border / outbound merchant ecosystem * A strong plus if you possess deep market insights or specialized localization expertise in a specific overseas region * You are a team player who enjoys working in-person with teams both locally and globally across different cultures, roles, and offices * You are an analytical, strategic negotiator with a commercially driven, go-getting attitude * You are an excellent communicator of big ideas and can uncover complex needs internally and externally * You are a resourceful, super self-starter and can execute and manage time-sensitive tasks in a fast-paced, highly entrepreneurial environment * Working in the financial space against large banking institutions is a challenge, so you are prepared to educate and pitch transparently with a consultative approach * English and Mandarin proficiency required, fluency in an additional language is a plus Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Shanghai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.