Retail Cluster Lead, District Manager

Too Good To Go

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss. Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste. We’re growing fast: Our community of 120 million registered users and 180,000 active partners across 20 countries, have together already saved over 500 million meals from going to waste In 2023, Too Good To Go was recognised on Fortune's acclaimed 'Change the World' list, named as one of Deloitte's 'Best Managed Companies' and won a coveted 'Cultural Impact Award' at the annual Apple App Store Awards. Why This Role — and Why London We are establishing our first engineering and product hub in London, and we want to be clear about why. We are hiring our first Senior Engineering Lead to partner directly with our first London-based Staff Product Manager. Together, you will be the founding leadership team building this hub from the ground up. Two things make London the right place for this team: Direct Engineering Impact through Proximity The UK is home to some of our most strategically important Key Accounts—major grocery chains, national coffee shop operators, and fast-casual restaurant groups. As a Senior Engineering Lead, you won't just be executing a roadmap from afar; you will be close to the partners using our technology. Understanding their scale, technical constraints, and operational workflows from the inside is what will allow you to architect and deliver truly impactful, high-scale software. High-Velocity, Cross-Functional Collaboration London is the anchor for our most senior operational and commercial leadership. You will be co-located with P&L owners, Key Account managers, and commercial teams who live and breathe these partnerships every day. THE ROLE We are looking for a Senior Engineering Lead to build, lead, and establish our new engineering hub in London. You will be the founding Engineering Lead, where you will be responsible for building a high-performing engineering team from the ground up. You will report directly to our Director of Engineering in Copenhagen. You will recruit and lead a multidisciplinary engineering team, and in close collaboration with the business owners in our Operations department, you will define the technical roadmap and deliver the solutions that power our workflows. This role is a blend of people leadership, technical architecture, and product ownership. As the Senior Engineering Lead, you will ensure your team delivers high-quality, maintainable integrations and systems. You will manage the team, facilitate their productivity, and support their professional growth. THE TECH STACK You will be leading a multi-team organization working across our company's Tech Stacks: Our marketplace backend is a Spring Boot Application on Java 25 running on a Kubernetes cluster deployed in AWS. We have two frontend React.js projects written in TypeScript, as well as an Android App written primarily in Kotlin, and an iOS App written in Swift.  RESPONSIBILITIES * Build, lead and manage a multidisciplinary engineering team. * Own and maintain the team's technical roadmap, ensuring it is aligned with business priorities defined by the Operations team. * Work directly with business stakeholders to understand their needs, provide technical guidance, and translate requirements into actionable work. * Manage relationships and technical work with third-party service providers and consultants. * Guide the team in designing, implementing, and maintaining robust integrations between our various systems. * Support the personal and professional growth of your team members. * Take responsibility for the team's delivery, technical quality, and schedule. THE IDEAL CANDIDATE * You have proven experience as a solution architect or senior engineer, designing and building integrations between complex systems * You have previously managed an engineering team and know how to support and grow your reports. * You can work independently and are able to create a feeling of belonging in a team that works remotely from most of the rest of the Tech team. * You are comfortable working very closely with non-technical business stakeholders to define roadmaps and priorities. * You have hands-on experience with integration technologies and patterns. Experience with Java/Spring Boot or similar is a significant advantage for integrating with our existing services. * You are comfortable with a degree of product ownership, including managing a roadmap and making prioritization decisions within a given budget. * You have experience managing technical projects involving third-party vendors. * You have a proactive, ownership-driven mindset, and thrive in fast-paced start-up like teams OUR VALUES: * We Win Together * We Raise the Bar * We Keep It Simple * We Build A Legacy * We Care WHAT WE HAVE TO OFFER  * A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role. * Working alongside an international community of users, partners and 1,200+ colleagues across 20 countries that are on the same important mission. * Personal and professional development opportunities in a fast-paced scale-up environment. * An inclusive company culture where you can bring your authentic self to work * A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care. BENEFITS WORK FLEXIBLY:  * Enjoy hybrid working from our great offices, at home or abroad. * Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave * Health insurance and pension plans (subject to country of employment). * Additional days off for significant life events CELEBRATE & SOCIALISE * Regular social events like summer and winter parties. * Coffee, snacks and fully-equipped kitchens. * Get to know our community with a monthly free Surprise Bag * Paid volunteer time through our Shareback volunteering programme * Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups  HOW TO APPLY We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go. Submit your CV and Cover letter in English. Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.   A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. WHAT YOU’LL BE DOING As Retail Operations Excellence Manager, you own the operational excellence agenda across a portfolio of priority retail partners in your country. Your core mission is to improve Perfect Order Fulfillment Ratio (POFR) by reducing UFI, PRE-INF, cancellations, and other store-level reliability issues. You diagnose and define net-new improvement workstreams where none exist, lead cross-functional projects end-to-end with minimal guidance, and turn root-cause insights into scaled operational programs. DAY-TO-DAY IN THIS ROLE YOU’LL PERFORMANCE MANAGEMENT * Track and analyze POFR and its key operational drivers, especially UFI, Merchant Cancellations, PRE-INF, Substitution %, and store-level reliability signals. * Define the  improvement roadmap across priority merchants, prioritising where the biggest POFR gains sit, and identify the root causes behind weak operational performance. * Lead recurring operational reviews with priority merchants and follow up on agreed actions until improvement is sustained. IN-STORE OPERATIONS * Conduct regular store visits, picker coaching, and staff training using the global store visit and operational excellence materials. * Build and maintain strong working relationships with store managers, regional managers, and merchant operational counterparts. OPERATIONAL IMPROVEMENT PROJECTS * Own end-to-end delivery of cross-functional operational workstreams — substitution guidance, picker workflows, inventory and data-quality improvements,. * Run pilots with merchants, capture learnings, and share clear recommendations to improve picking efficiency, substitution behavior, inventory accuracy, and item data quality. CROSS-FUNCTIONAL COLLABORATION * Represent retail operations in product and analytics discussions such as metric definitions, substitution flows, and availability logic, and influence roadmap priorities on behalf of the cluster. * Work closely with Cluster Heads, Regional Retail Ops, Product, Support; * Partner with Account Managers to secure merchant commitment, align on priorities, and support operational improvements. OUR HUMBLE EXPECTATIONS * Proven track record in driving commercial growth and optimizing performance within retail or partner management environments; * Solid negotiation skills with experience re-negotiating commercial terms to build sustainable, mutually beneficial partnerships; * Experience collaborating cross-functionally with Sales, Operations, and Merchant Services teams to align objectives and streamline processes; * Results-oriented, proactive, and adaptable to a fast-paced, evolving business environment; * Passionate about using insights and data to deliver measurable business impact and long-term partner value; * Excellent communication skills, fluency in Romanian and  English is a must; WHAT WE OFFER * A fast-growing tech company with lots of career opportunities, both locally and internationally; * Medical subscription – Regina Maria; * Meal tickets; * Monthly budget for sports activities; * Employee Assistance Programme - therapy and wellbeing; * Employee discount on all Wolt orders. NEXT STEPS If you're ready to learn, contribute, and grow within a collaborative environment, we’d love to hear from you! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Too Good To Go

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact.  🌱 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste. 📈 Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere!  ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.  YOUR MISSION Our “Too Good To Go Parcel” business is a transformative solution that enables food manufacturers to effectively reduce food waste while extracting value from surplus food. Through direct purchasing from food manufacturers, Too Good To Go carefully curates and assembles the purchased products into “Too Good To Go Parcels”, which are then offered to our users at a discount of ~50% off of original retail. Sold through our existing B2C marketplace, customers can opt to have their parcel conveniently delivered to their doorstep or pick it up from a nearby location, creating a surprise element as customers unbox their Too Good To Go Parcel. Instead of allowing these products to go to waste, manufacturers significantly decrease their environmental impact, optimise their revenue by maximising the value of saved food, and enhance product visibility in the market. The Logistics Manager is directly accountable for the operational execution, performance, and vendor account management of our logistics network within a designated cluster of markets. In this role, you will lead a team of Logistics Specialists and serve as the primary operational anchor for our 3PLs and Last Mile carriers. In this highly tactical and operational role reporting to the Head of European Logistics, you will  actively influence the Logistics strategic roadmap and work closely with our Operational Excellence teams. YOUR ROLE Operational 3PL Governance & Account Management * Performance Enforcement: Own the operational and tactical account management of 3PLs and last-mile partners. * Hold external vendors strictly accountable to established SLAs, processes and costs, in MBRs/QBRs and act as the ultimate escalation point for daily operational friction. * Own the continuous improvement roadmap with our 3PLs, aligned with internal and external needs, and proactively communicate on status and deliverables. * Customer Experience: champion the post-purchase and delivery experience by analysing care metrics and leveraging operational adjustments to increase customer retention. * Cost & Waste Control: Work closely with the Finance team to track, audit, and tightly control end-to-end supply chain operational costs, ensuring adherence to budget parameters without direct P&L ownership. Team Leadership & Execution * Team Accountability: Direct and develop a team of Logistics Specialists, taking full responsibility for their daily output, engagement, performance metrics, and tactical capability alignment.  * Operational Reporting: Own the accuracy and delivery of weekly/monthly performance reporting to the Head of European Logistics, translating daily operational order fulfilment and carrier data into clear, actionable updates and risk-mitigation plans. Cross-Functional Collaboration, Projects & Strategic Influence * Roadmap Influence: Partner with global and regional leadership to provide critical operational insights that help shape and influence the strategic roadmap for Logistics. * Commercial, Planning & Finance Synergy: Collaborate tightly with Commercial, Planning and Finance stakeholders to build a shared understanding and common goal. * Project Coordination: Own the implementation of new Logistics vendors, new operating models, new tools & processes, where necessary WHAT WE’RE LOOKING FOR Essential: * Solid experience in e-commerce operations, supply chain, or tactical logistics, ideally within a fast-moving B2C food, grocery or perishable goods environment * Proven Account Management: demonstrated track record of managing 3PLs and last-mile carriers, with a proven ability to rigorously enforce SLAs, drive external vendor accountability, while maintaining a trusted partnership. * People Management: experience directly leading, coaching, and managing the daily output of a functional operations or logistics team. * Stakeholder & Influence Skills: Excellent communication skills to effectively manage external vendors, align internal cross-functional teams, and constructively influence senior leadership regarding operational roadmaps. * Analytical Execution: strong analytical skills with a knack for deep-diving into operational data, identifying root causes of supply chain friction, and generating immediate tactical solutions. * Fluent in English and either Dutch or German. Desired: * Experience managing multi-market or pan-European operational logistics networks. * Practical, day-to-day familiarity with ERP, WMS, TMS, and OMS systems and their operational integrations. OUR VALUES * We win together: Food waste is a big beast to fight. We believe in a #oneteam. * We raise the bar: We always push for more. We work smart, smash barriers and elevate one another. * We keep it simple: Our ambitions are bold but our solutions are simple. * We build a legacy: We’re proud of the change we’re driving. * We care: We always look out for each other. Caring is also about the way we do business. We do the right thing. BENEFITS * Flexible Work & Time Off * Enjoy hybrid working from our great offices, at home or abroad * Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave * Health insurance and pension plans (subject to country of employment * Additional days off for significant life events * Connection & Community * Regular social events like summer and winter parties * Coffee, snacks and fully-equipped kitchens * Get to know our community with a monthly free Surprise Bag * Paid volunteer time through our Shareback volunteering programme * Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs) HOW TO APPLY * We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go. * Submit your Resume and Cover letter in English. * Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging. * The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager, a case study and a final interview with the Head of European Logistics and the Global Director of Operations and Logistics. #LI-LO1 #LI-Hybrid A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.