The Airport Operations Staff supports China Eastern Airlines’ daily flight operations, passenger-service activities and belly cargo handling at Stockholm Arlanda Airport.
Key responsibilities include:
Support on-site flight arrival and departure operations;
Coordinate with ground handling agents, airport personnel, crew members and other service providers;
Monitor check-in, boarding, baggage handling and other ground-service activities;
Support the handling of belly cargo, including coordination with cargo agents, ground handling providers and relevant operational parties for cargo acceptance, transfer, loading, unloading and irregularity handling;
Monitor belly cargo handling activities to ensure compliance with Company procedures, airport requirements and applicable safety and operational standards;
Assist with delays, cancellations and other irregular flight operations;
Assist passengers with enquiries, special-service requirements and baggage irregularities;
Collect, verify and maintain flight, passenger and cargo-related operational data and documentation;
Support routine checks of operational safety, service quality, ground handling and cargo-handling performance;
Participate in training, emergency drills and other operational activities;
Perform other flight-operation, cargo-support and station duties assigned by the Station Manager.