Who we are At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey. We are looking for a Refunder for part-time and fixed-term position to strengthen our Arlanda Airport Refund team from start of June until the end of August 2026. The working hours in this role will be around 4 shifts per week, meaning about 80%. As a Refunder you will support the team in providing best possible customer experience while refunding VAT and controlling export of goods from Sweden at Arlanda Airport. What You’ll Do Refunder is not just a typical customer service role – it offers you the possibility to work in an international and dynamic environment with multiple cultures and languages when at the same time focusing on creating a great customer experience. The position also provides a great insight to the Tax Refund industry. Our Refund offices at the airport operate from Monday to Sunday from early morning to late evening. We are looking for someone who can work according to our opening hours during weekdays and weekends. Main duties and responsibilities As a Refunder you will be: Reviewing tax free forms for completeness, accuracy and compliance Applying good judgement and making on spot decisions on tax refund eligibility Controlling Travellers’ export of goods Processing customer payment transactions for eligible customers Following the Fraud Prevention and security policies Delivering professional customer experience with various Travellers Observing Global Blue policies, guidelines and preparing reports and statistics Supporting Sales team in improving issuing quality by giving feedback on anomalies Promoting locally agreed Global Blue initiatives Other office tasks '
Preferrable skills and competencies Fluency in English and some knowledge of Swedish Other languages are beneficial e.g. Chinese, Japanese or Korean Dedication to customer service and providing the best possible customer experience Ability to work under pressure Positive attitude towards colleagues & good team player Trustworthy to manage GDPR related data and customer payment transactions Experienced in using of Microsoft Office software Clean criminal record as per Airport requirements
Experience Preferably with 1-2 years of work experience in customer service roles. How to apply? If you recognize yourself as the candidate we are looking for, don't hesitate to apply. Please send your application (with CV and cover letter) via our company website as soon as possible. We are reviewing the applications and having the discussions with the candidates continuously and will fill the position when we find a suitable candidate. At Global Blue we follow Tjänsteföretagen Gröna Collective Agreement and salary is determined according to it. At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.
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