Risk Operations Analyst (Mandarin Speaking)

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.  From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions. WHAT YOU’LL DO As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape. RESPONSIBILITIES * Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment. * Establish clear goals, provide coaching and feedback, and support the professional growth of team members. * Set a strategic vision for the team and build the path to execute it in both the short and long-term. * Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges. * Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation. * Maintain oversight of operational vendor performance related to risk. * Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance. * Define and manage core metrics, SLAs, and performance of the organization. * Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks. * Ensure risk management efforts do not compromise the user experience.  WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region. * 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams. * Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions. * Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions. * Passion for delivering a user-centric experience while effectively managing risk. PREFERRED QUALIFICATIONS * Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations. * Strong proficiency sourcing and analyzing data using SQL. * Experience working closely with engineering teams to develop and enhance investigative tools and treatments. * Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.

Coupang

DESCRIPTION Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   Role Overview A Principal Business Analyst/Senior Manager, Business Analysis leads multiple, impactful projects that have impact on multiple teams and provide significant business value. This person uses his deep domain expertise across multiple functions to not only accomplish business goals, but to come up with novel ways to analyze and visualize data. Additionally, this person will contribute to analytics projects designed to help drive Coupang's growth, support specific initiatives from all areas of Coupang, and help analysts across the team and organization with their development.   What You Will Do * Strategic Insights: Lead the end-to-end analytics for the Retail growth. Identify root causes for high return rates (e.g., sizing issues, logistical damage, or fraud) and propose data-backed solutions. * Predictive Modeling: Develop and oversee models to retail category growth propensity and customer lifetime value (CLV), helping the business proactively manage risk. * Stakeholder Influence: Act as a strategic partner to the Brand Management (Category buyer), using data to influence the product roadmap and operational SOPs. * Team Leadership: Mentor and scale a team of high-performing data analysts, fostering a culture of technical excellence and business-first thinking. * Dashboarding & Automation: Transition the organization from manual reporting to real-time, automated BI solutions (Tableau/Looker) that empower regional leads Basic Qualifications * Experience：8+ years in Data Analytics, Business Intelligence, or Data Science (E-commerce or FinTech preferred). * Technical Stack：Expert proficiency in SQL and Python/R. Deep experience with Tableau, PowerBI, or Looker, Prompt engineering, usage for LLMs for analytics. * Statistical Skills：Strong grasp of A/B testing, regression analysis, and hypothesis testing. * Leadership：3+ years of experience managing direct reports and leading cross-functional projects. * Communication：Ability to translate "data-speak" into executive-level narratives in both English and Mandarin. Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly.   WHAT YOU’LL DO As a Risk Operations Analyst you will be working to ensure our policies, operations, and workflows align to the needs of our financial partners. You will be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you will influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation. RESPONSIBILITIES * Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions. * Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and balancing user experience with compliance requirements. * Effectively and clearly communicate with other Stripes, Stripe's users, and Stripe's financial partners. * Identify and assess financial crime risks, conduct reviews using data analysis, and monitor for suspicious activity and trends. * Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of efficiency, control, and compliance. * Help build and scale processes across the financial crimes operations eco-system. * Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 4+ years of experience in risk management, compliance, or financial operations. * Understanding of FinCrime red flags, its typologies, and how they can be identified. * Experience in developing/implementing process improvements. * Analytical and demonstrates reasoned logic to decision making and judgements, considers external/internal factors and is able to recommend solutions in complex situations. * Effective communication skills with the ability to produce clear, precise and concise written and presentation materials. * Ability to analyze feedback patterns and use these insights to drive process and product improvements. * Policy Development & Regulatory Knowledge: Proven track record developing compliance policies and procedures for payment processing environments. * Risk Assessment: Experience conducting merchant risk assessments, transaction monitoring, and implementing risk-based compliance controls.  * Operational Management & Scaled Operations: Experience driving operational outcomes and managing large-scale operations through vendor partnerships, third-party integrations, and automated solutions to achieve efficiency and scalability in compliance processes. PREFERRED QUALIFICATIONS * Data analysis tools such as SQL * Experience in transaction monitoring or financial investigations, Sanctions, AML/EDD/KYC/KYB * Knowledge of payment processing systems and associated risks