Director of Compliance Operations

Honor Technology

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About Honor Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.  Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role At Honor, compliance is a competitive advantage—not a gatekeeper. As we expand into new markets, grow our services, and evolve our operating model, our ability to translate complex regulatory requirements into efficient, scalable operations directly enables that growth. We are seeking a Director of Compliance Operations to transform our compliance operations into a proactive function that actively enables Honor’s growth and operational efficiency. Reporting to the VP of Trust & Safety, the Director of Compliance Operations will lead a team of compliance and operations professionals, set the strategic direction for the function, and own day-to-day execution of compliance across the Honor platform. This is a deeply cross-functional role that combines strategy and execution, with regulatory complexity and operational pragmatism, and with people leadership and hands-on problem solving. Success isn't measured simply by maintaining compliance—it's measured by building durable operational systems that make compliance easier, more scalable, and more effective as the business grows.  The ideal candidate brings experience working at the intersection of technology and operations—someone who has successfully partnered with Product and Engineering to build tech-enabled solutions, knows how to make a compelling business case for technical investment, and can translate operational requirements into clear product specifications. Strong generalist instincts, sharp analytical skills, and the ability to see the forest and the trees are essential. About the Team The Compliance Operations team enables Honor's growth by transforming regulatory requirements into scalable operational practices. We partner across Regulatory, Product, Operations, Trust & Safety, Training, Market Leadership, and our Home Instead network to ensure Honor can confidently expand into new markets while maintaining the highest standards of quality, safety, and compliance. As Director of Compliance Operations at Honor, you will: * Set the strategic direction for the Compliance Operations function—defining how Honor manages compliance across employment law and home care licensing as we grow into new markets and expand our service offerings. * Continuously assess for compliance risk and for opportunities to simplify, streamline, or eliminate operational friction in how we meet regulatory requirements. * Own day-to-day compliance execution across all markets, personally stepping in to resolve complex issues while building durable systems and protocols so issues don’t recur. * Partner with Product and Engineering to build tech-first, automated solutions that reduce manual compliance effort and scale our operations—including building the business case for technical investment, defining requirements, and driving implementation. * Lead state licensing audits and audit-readiness programs end to end—identifying gaps proactively, developing remediation plans, and driving closure across internal and field partner teams. * Ensure operational readiness for new markets and service offerings. * Translate regulatory changes into clear, actionable operational requirements, ensuring Legal guidance becomes executable protocol across the business. * Build and develop a high-performing team of 5–10 compliance and operations professionals, setting clear expectations, developing team members, and creating a culture of accountability and continuous improvement. * Develop and own key compliance metrics and dashboards that give senior leadership clear visibility into risk, operational readiness, and efficiency across all markets. Leadership Principles we’ll assess in this role: * Balance Incremental and Radical Change: You operate on two tracks simultaneously. On one, you’re making targeted, practical improvements to close existing compliance gaps and strengthen day-to-day operations. On the other, you’re identifying the larger, system-level changes—in process, technology, or structure—that will make compliance fundamentally more efficient and scalable. You know which track a given problem belongs on, and you move both forward at once. * Tend to Be Right and Think Systemically: You make sound, well-informed decisions by balancing compliance risk against business and operational risk—and you’re comfortable holding both at once. When solutions exist on a spectrum, you find the middle ground that protects compliance without unnecessarily constraining growth or the client experience. You think across markets, teams, and the product ecosystem before you act, and your decisions hold up over time. * Get S*%t Done: You move quickly and with purpose. You bring enough pattern recognition from prior experience to identify what matters, act independently, and deliver results without waiting for a full roadmap. * Identify Problems: You don’t wait for problems to surface—you go looking for them. Through data, deep-dive operational audits, and close attention to what’s happening on the ground, you continuously identify compliance risk, operational risk caused by overly burdensome compliance requirements, and opportunities to improve efficiency. You find root causes, not just symptoms, and you own the solution through to implementation. Core Competencies * Technology & Operations Partnership: Proven experience working at the intersection of technology and operations. Knows how to translate ambiguous operational needs into clear product requirements and drive projects through to delivery. * Strategic Leadership: Thinks beyond current gaps to define what a mature, proactive compliance function looks like at Honor’s scale—and builds the roadmap to get there. * Team Development and Functional Leadership: Experienced people leader with a track record of developing individuals and building high-performing teams.  * Cross-Functional Influence: Operates effectively across organizational boundaries. Navigates competing priorities, builds durable alignment, and drives execution across stakeholders at all levels. * Analytical Rigor: Brings exceptional analytical skills and experience working with large, imperfect data sets to extract meaningful insights. Uses data to identify risk, measure progress, and drive decisions. We’re looking for you to bring: * 8–10 years of experience in operations, product operations, or compliance roles within a technology-first or high-growth company—health tech, logistics, or distributed workforce environments are a strong fit. * Demonstrated experience working at the intersection of technology and operations, including partnering with Product and Engineering teams to define requirements and deliver solutions. * Track record of developing functional areas for scale — building the systems, processes, and team structures that enable the function to get ahead of problems rather than chase them. * Exceptional analytical skills with experience working with large, complex, or imperfect data sets; proficiency with data visualization tools and experience developing operational KPIs. * Strong cross-functional leadership and stakeholder management skills. * Demonstrated people management experience, including developing high-performing teams and managing through ambiguity and change. * Excellent written and verbal communication skills, including the ability to distill complex regulatory or operational topics for non-expert audiences and senior leadership. * Preferred: experience with employment law compliance, home care or healthcare regulation, state licensing, or multi-state regulatory environments. Compensation & Benefits The annual base salary range for this role is $176,400 - $196,000 . Individual compensation will be commensurate with the candidate’s experience and qualifications. Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero-cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program and Employee Assistance Program.   Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $176,400—$196,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

myTomorrows

About myTomorrows  myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options.    We strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma – connecting key stakeholders in the drug development ecosystem.    We’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection.    With a global footprint spanning 134 countries, to date we’ve supported over 17,000 patients, 3,000 physicians and 350 sites, earning the trust of 60+ BioPharma companies. In October 2025, we closed a €25M investment with Avego Healthcare Capital to fuel our global ambitions and scale the business.   Join us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today.  THE OPPORTUNITY: DIRECTOR OF EAP OPERATIONS (EXPANDED ACCESS PROGRAMS AND SITE MANAGEMENT) This is a high‑impact leadership role at the heart of how myTomorrows delivers Expanded Access Programs (EAPs) globally—where operational excellence meets commercial acumen. As Director of EAP Operations, you’ll own the end‑to‑end operational delivery of our EAP portfolio, integrating Program Management and Site Management into one scalable, outcome‑driven model. Beyond ensuring quality, compliance, speed, and resilience, you’ll be expected to think like an entrepreneur: spotting opportunities, optimising processes, and driving commercially sound decisions that enable sustainable growth. You’ll be a core member of the Operations Leadership Team and report directly to our COO (Vanessa says hi). This role is perfect for someone who thrives on complexity, builds high‑performing teams, and raises the operational bar—while balancing patient‑first decision‑making with a strong commercial mindset. Geographic Requirement: This role is open to candidates in The Netherlands, United Kingdom, Canada and USA. For candidates in North America, to ensure seamless collaboration with our teams, applicants must reside within the EST or CST time zones. WHAT YOU'LL DO IN THIS ROLE: * Own the end-to-end operating model for EAP Program + Site Management, ensuring scalable and compliant delivery * Translate strategy and portfolio forecasts into capacity planning, org design and hiring priorities * Build resilient coverage and escalation models across the portfolio (no single points of failure) * Lead the EAP Program Management team to deliver consistent execution across clients and geographies * Lead the EAP Site Management team to ensure strong site engagement, workload balance and service performance * Drive standardisation and continuous improvement across ways of working, tooling and operational excellence * Set and run a strong governance rhythm: KPIs, performance reviews, risk management and quality oversight * Act as senior escalation point for complex delivery, regulatory and stakeholder challenges * Grow a bar-raising leadership bench through coaching, performance management and succession planning * Partner with Finance, People and Operations on budgeting, workforce planning and scale-up decisions WHAT YOU BRING TO THE TABLE: * You have 8–10+ years experience leading and managing expanded access programs. * Experience in a market access setting and with multi-country reimbursement strategies is a plus. * You understand the EAP business, and have a strong and proven commercial and client service mindset. * You have proven experience building and leading high performance teams. * You know how to lead managers and scale operational teams in complex settings * You have an exceptionally strong understanding of compliance, regulatory frameworks and operational requirements in the context of Expanded Access Programs * You have a track record of operational excellence: scaling delivery, managing risk, and raising performance standards * You are a strategic thinker with strong execution focus — you simplify complexity and drive outcomes * You are a confident stakeholder manager who can align senior leaders and external partners * You hold a high bar for quality and accountability, with calm leadership under pressure WHAT SUCCESS IN THE FIRST 6 MONTHS LOOKS LIKE: * Have full grip on the EAP portfolio and delivery realities — and you can clearly articulate the biggest operational opportunities and risks (and have recommendations on how to address them) * Create clarity across Program & Site Management: ownership, workflows, escalation paths, and what “great” looks like * Have strengthened the operating model to improve consistency, speed and resilience across the portfolio * Have managed to deliver on the expected ramp-up of the EAP business both in terms of patients served, and revenue generated. * Have implemented a clear KPI rhythm (quality, timelines, compliance, service levels) with transparent performance reporting * Have improved capacity planning and coverage, educing single points of failure and enabling predictable delivery * Have made at least 1–2 concrete operational improvements (process / tooling / standardisation) that measurably improve delivery outcomes * Are seen as a trusted Operations Leadership Team member who raises the bar and builds momentum. Equal opportunities myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.

M-KOPA

WE ARE LOOKING FOR A HEAD OF LEGAL, REGULATORY & COMPLIANCE – FINANCIAL SERVICES, WEST AFRICA, TO JOIN OUR LEGAL GROUP, AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. JOB PURPOSE To provide group-wide leadership on financial services regulatory strategy and external affairs in West Africa, ensuring M-KOPA obtains and maintains required licences and meets supervisory expectations, while overseeing West Africa regulatory engagement and compliance execution. KEY JOB FUNCTIONS * Own and drive M-KOPA’s group-wide financial services regulatory strategy, providing senior leadership on regulatory risk, supervisory expectations, regulatory engagement, and governance requirements across all markets. * Lead regulatory approvals and ongoing supervisory engagement for key licences and regulated activities, including the Digital Credit Service Provider (DCSP) licence in Ghana, financial services licenses in Nigeria, and other relevant licensing/authorisation processes (e.g., MFI licensing, payments, lending, consumer finance). * Monitor changes in financial services regulation and supervisory priorities, assess impact on M-KOPA’s business model, and translate requirements into actionable guidance, controls, and governance enhancements to manage enforcement and conduct risk. * Partner with Product, Credit, Operations, Risk, and Legal to embed “regulatory-by-design” into new product development and market expansion, including advising on licensing scope, disclosures, customer outcomes, and regulator expectations. * Set the regulatory compliance tone for financial services, driving training and awareness programmes and strengthening first-line ownership of regulatory obligations across markets. * Provide senior support on regulatory reporting, assurance, and due diligence requirements, including engagement with investors, auditors, and development finance partners on financial services regulatory matters. * Lead external affairs for financial services regulation, representing M-KOPA in industry bodies, regulatory consultations, and policy discussions; and drive senior-level regulatory engagement strategy for West Africa (Nigeria and Ghana). * Develop, maintain, and oversee the implementation of financial services compliance policies, procedures, and regulatory playbooks, including an appropriate review cycle aligned to supervisory frameworks. * Partner with Risk, Internal Audit, Legal, Data Protection, and Operations to design and test regulatory controls, track remediation, and provide confidence in the effectiveness of the compliance framework for regulated activities. * Oversee responses to regulatory inquiries, examinations, and information requests; ensure timely, accurate high-stakes submissions and position papers; and provide escalation and direction to in-country compliance leads on regulatory filings and inspections. * Build and maintain strong relationships with regulators and key external stakeholders, ensuring appropriate regulator accessibility, effective communication, and proactive management of supervisory expectations. * Work flexibly and collaboratively across all teams in the organisation to ensure the greatest impact and effectiveness of the Compliance Team’s day-to-day work * Undertake all other reasonable and related tasks associated with this role.   REPORTING STRUCTURE This role reports to the Director of Compliance EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED * 8+ years’ experience in financial services compliance, regulatory affairs, or in-house legal/regulatory roles within a regulated environment (digital credit, lending, payments, consumer finance, fintech, or banking). * Demonstrated experience leading licensing/authorisation processes and managing ongoing supervisory engagement, examinations, and regulatory reporting. * Strong knowledge of financial services regulatory frameworks and conduct risk, including consumer protection, AML/CFT, and (where applicable) data protection. * Proven ability to engage credibly with regulators, investors, auditors, and senior internal stakeholders, translating requirements into pragmatic, implementable controls. * Excellent analytical and problem-solving skills; strong policy drafting, regulatory writing, and attention to detail. * Bachelor’s degree in Law, Compliance, Finance, Business, or a related field; a relevant professional qualification (e.g., bar admission, CAMS/ICA, or similar) is an advantage. * Strong planning and execution skills, with the ability to operate strategically while driving delivery through country teams. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.