Product Marketing Manager

Payhawk

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.    About the Role Automation, Integrations, Agents, Platform, Retrieval & AI UX As part of our Efficiency team, you will upskill and uplift every role with AI‑powered tools - automating workflows and building secure, reliable assistants, agents, and role “digital twins.” Just like broader Payhawk we obsess over customer success, our customers are every Hawk and every Payhawk customer, and we measure impact by adoption, task success, and time saved. We design human‑centered AI and manage risk responsibly. You’re a product‑minded software engineer who designs and ships end‑to‑end AI solutions: chat UIs, APIs, orchestration, data pipelines, retrieval, evals, and guardrails. You love jumping between frontend, backend, prompts, schemas, observability, and Kubernetes to deliver measurable time savings for Hawks. Rigorous studies show AI assistance can raise knowledge‑worker productivity, especially for less‑experienced workers - so we measure against hours saved and task success from day one. HOW WE WORK * We behave like a Platform + Enabling capability that accelerates stream‑aligned teams. * We measure delivery with DORA’s Four Keys and product value with adoption & time saved. See why: DORA 2024 report. * We build tools‑using agents via MCP and rely on RAG / Hybrid RAG for grounded answers.   RESPONSIBILITIES * Build UI + backend for chat/agent experiences; own discovery → shipping → monitoring. * Orchestrate tool‑using agents via MCP; design safe tool APIs and connectors. * Implement and iterate RAG / Hybrid RAG (dense + BM25) with quality evals (faithfulness, groundedness, latency); manage prompt & retrieval versioning. * Data work: build ingestion/ETL, chunking/metadata, access‑aware retrieval; ensure lineage and governance. * Reliability: tracing, cost & latency SLOs, autoscaling; CI/CD with quality gates (offline/online LLM evals). * UX & prompts: craft conversational flows using People + AI Guidebook patterns; instrument analytics and A/Bs for task success and satisfaction. * Security & risk: apply applicable security standards such as (but not limited to) NIST AI RMF guardrails; work with Security/Legal on data handling and auditability. REQUIREMENTS * 4+ years experience; expert in Node.js/TypeScript/React/PostgreSQL; CI/CD & cloud (GCP/K8s). * Shipped LLM apps (agents, function/tool use, retrieval); strong API design & data modeling. * Comfortable with Python for data/ETL; vector stores; analytics instrumentation. * Bachelor's degree in Computer Science (or related field). * Experience with agile processes, continuous delivery, and continuous integration. * Ability to multitask, organize, and prioritize work. * Exceptional integrity and work ethic. NICE TO HAVE * Frontend experience, Kafka, experimentation platforms, prior experience with MCP servers/clients. Company Benefits * Competitive compensation package based on experience. * 30 days holiday paid leave. * One week exchange policy to another Payhawk office (London, Berlin, Barcelona, Paris, Amsterdam and Vilnius). * Flexible working hours and opportunity to work from home. * Regular team-wide events. * Additional medical care. * MultiSport card fully funded by us. * Company office massages. * Personal assistant service. * Opportunity to use the Payhawk product (that is, essentially, built by you).

Payhawk

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.    About the Role We are looking for an experienced Security Engineer to assist in maintaining and improving the organization’s security posture through proactive monitoring, vulnerability management, and incident response. As a key member in our IT & Security Team. this role is ideal for individuals passionate about cybersecurity who are eager to grow their technical skills and contribute to safeguarding enterprise systems and data. Responsibilities * Lead the evaluation, implementation, and continuous improvement of cybersecurity controls across the organization to ensure alignment with internal security standards and regulatory requirements. * Conduct vulnerability assessments and coordinate remediation activities with engineering and infrastructure teams, including risk prioritization, tracking, and reporting. * Manage and maintain endpoint security controls, including system monitoring, patch management, and security configuration to ensure optimal performance and protection across enterprise environments. * Configure, manage, and optimize the organization’s mobile device management (MDM) and endpoint protection platforms, ensuring effective coverage and policy enforcement. * Oversee software deployment, operating system imaging, and patch compliance across enterprise endpoints, ensuring timely updates and adherence to security baselines. * Monitor, investigate, and respond to security alerts and incidents using SIEM, EDR, and related security tools, ensuring effective containment, remediation, and post-incident analysis. * Document security monitoring activities, incident investigations, and response actions in ticketing and case management systems to ensure traceability and continuous improvement. * Collaborate with engineering, IT, and product teams to define, implement, and maintain security baselines and secure configurations across systems and endpoints. * Participate in the security assessment and due diligence of third-party vendors and service providers, including reviewing security documentation and identifying potential risks. * Assist in responding to customer security inquiries and completing security questionnaires, supporting sales and customer assurance processes with accurate and timely information. * Contribute to security awareness initiatives and promote security best practices across the organization. * Provide guidance and mentorship to junior team members on security operations, endpoint security, and incident response practices.   Requirements Education & Certifications * Degree in Computer Science, Information Security, Information Technology, or a related field. * 4+ years of experience in cybersecurity, information security, or a related technical role. * Professional security certifications are considered a strong advantage, such as CompTIA Security+, Cisco CyberOps Associate/Professional, Azure Security Engineer, Google Professional Cloud Security Engineer, CEH, or similar security certifications.   Technical Skills * Understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, VPNs, and network segmentation. * Hands-on experience in security operations, including endpoint security, vulnerability management, threat detection, and incident response within enterprise environments. * Practical experience with SIEM, EDR, and centralized logging platforms (e.g., Splunk, Microsoft Sentinel, CrowdStrike, or similar), including alert investigation, detection tuning, and incident analysis. * Experience with vulnerability management tools (e.g., Nessus, Qualys, OpenVAS) and the ability to interpret scan results, prioritize remediation, and coordinate fixes with engineering or infrastructure teams. * Ability to develop or maintain automation scripts using PowerShell, Python, or Bash to improve security monitoring, reporting, or operational workflows. * Familiarity with endpoint management and security technologies, including MDM platforms and endpoint protection solutions. * Understanding of security best practices, system hardening, and security baselines across operating systems and enterprise environments. * Continuous professional development through security certifications, training, industry events, or participation in the cybersecurity community.   Soft Skills Strong analytical and problem-solving skills * High attention to detail and ability to prioritize tasks in a fast-paced environment Excellent communication and teamwork * Eagerness to learn, adapt, and grow in a dynamic cybersecurity team. Company Benefits * Competitive compensation package * 30 days holiday paid leave * One week exchange policy to another Payhawk office (London, Berlin, Barcelona, Paris, Amsterdam and Vilnius) * Flexible working hours and opportunity to work from home * Regular team-wide events * Additional medical care * MultiSport card fully funded by us * Company office massages * Personal assistant service * Opportunity to use the Payhawk product (that is, essentially, built by you).

Payhawk

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.    About the Role To achieve our visionary goals, we are scaling up our robust engineering team and looking for a Full Stack Software Engineer to meet the compelling challenges we face. Our product consists of many services that are not limited to a single technology so it’s important that you are technology agnostic and eager to learn new stuff. You’ll be responsible for delivering entire, highly complex features to production. As part of a team of talented and highly experienced individuals, you’ll have the opportunity to shape everything. Our goal is to produce the best solution for our customers. Being part of the Payhawk team means that you’ll be developing a world-class product in the fast-growing fintech industry. We deliver an exceptional solution, and to continue doing so, we seek out the top 1% engineering talent.  Responsibilities * Lead the build of new product features and maintain existing ones by driving impactful engineering initiatives and owning end-to-end delivery. * Participate in the full software development lifecycle, including frontend, backend, testing, deployment, and LLM-based functionalities where applicable, while contributing to the architecture and proposing scalable, sustainable solutions. * Collaborate with product managers and designers to capture requirements and gain a strong business perspective on the features being implemented. * Break down complex, ambiguous problems into well-scoped and clearly defined tasks, ensuring alignment with product and technical goals. * Write scalable, high-performance, and maintainable code, ensuring testability, coverage, continuous integration, and backward compatibility. * Own feature delivery from discovery through deployment and monitoring, proactively addressing blockers and risks with minimal supervision. * Mentor and support other engineers through knowledge sharing, constructive feedback, and code reviews. * Collaborate across teams to remove dependencies, foster alignment, and ensure the team’s work fits into the broader technical direction. Requirements * Advanced programming experience and superior knowledge of programming languages and technologies: Node.js, TypeScript, PostgreSQL, Kubernetes, Docker, Google Cloud, React, React Native, Apache Kafka. * Bachelor's degree in Computer Science (or related field). * 6+ years of relevant work experience. * Experience with agile processes, continuous delivery, and continuous integration. * Ability to multitask, organize, and prioritize work. * Exceptional integrity and work ethic. * Nice to have: Experience working with LLMs, AI-driven architectures, and autonomous agents, including vector databases, embedding models, and MLOps practices.   Company Benefits * Competitive compensation package based on experience * 30 days holiday paid leave * One week exchange policy to another Payhawk office (London, Berlin, Barcelona, Paris, Amsterdam and Vilnius) * Flexible working hours and opportunity to work from home  * Regular team-wide events * Additional medical care  * MultiSport card fully funded by us * Company office massages * Personal assistant service * Opportunity to use the Payhawk product (that is, essentially, built by you)