Receptionist - Soho Farmhouse

Soho House

The Role…  At Soho House, the Health Club Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club.  This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced wellness and fitness environment. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Greet and welcome members and guests, ensuring a friendly and professional experience.  * Manage check-in and check-out processes for members and day visitors.  * Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.  * Manage bookings for spa treatments, personal training sessions, and group classes.  * Process payments for services, memberships, and retail products accurately.  * Maintain a tidy and welcoming reception and lobby area.  * Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.  * Support membership sales by providing information and tours to prospective members.  * Uphold confidentiality, professionalism, and data privacy at all times.  What we are looking for... A successful Health Club Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.   * Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.  * Strong interpersonal and communication skills.  * Confident with booking systems, point-of-sale systems, and basic computer skills.  * Professional, approachable, and well-presented.  * Able to multitask and work under pressure while maintaining excellent service.  * Fluent in English  * Organised and reliable  * Ability to handle feedback to achieve member satisfaction  * Ability to multitask and work in a fast-paced environment  * Ability to understand and follow written and verbal instructions  Physical Requirements:  * Must be over the age of 18  * Must be able to seize, grasp, turn and hold objects by hand  * Able to work on your feet for at least 8 hours  * Occasionally kneel, bend, crouch and climb as required  The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP

Soho House

The venue… SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping. The role... At Soho House the Membership Receptionist is responsible for welcoming, directing or signing in all members and guests to the property. As a Receptionist, you will wear many hats; reception desk and handle basic admin duties,  attending the cloak room as well as performing guestlist responsibilities.  As part of our Soho House team, it's your job to make sure our members and guests have a great experience every time. If you have a natural charm of hospitality, we'll give you a platform to connect, grow, have fun, and make a difference. Responsibilities... * Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. * Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. * Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. * Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. * Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). * Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set. * Assist guests by checking/ retrieving their coats and/or items they left. * Build relationships with members and guests and communicate and red flags and positive feedback to management. * Influence a fun and positive atmosphere by being approachable and professional. * Performs other duties as required to support the running of the house. Benefits... * 2 paid 'Volunteer Days' per calendar year (to support charitable causes). * Soho Friends Membership * Monthly movie screenings in the in-house cinema with current movies * Monthly workout opportunities (including inter-departmental). * Weekly Yoga/Pilates classes * 50% discount on our Cowshed products * Discounts with external providers (corporate benefits) We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.

Soho House

The venue… SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping. The role... At Soho House the Night Audit performs end-of-day accounting tasks and overnight front desk duties. He assists late-night guests, process check-ins and check-outs, and address other customer requests. He also audits, reconciles, and balances daily financial activities. Responsibilities... * Check in guests, answer phones and take reservations * Respond to guest complaints, requests and emergencies * Process invoices, post checks to vendors and distribute employee checks * Reconcile accounts * Balance the cash drawer and log receipts * Investigate and resolve out-of-balance accounts * Keep accurate financial records and ledgers * Help prepare for forecasts and audits * Coordinating with other departments to ensure smooth operations and guest satisfaction * Handling guest requests and complaints in a timely and professional manner * Ensuring compliance with hotel policies and procedures, as well as legal and safety regulations Maintaining a clean and organized front desk area Benefits... * 2 paid 'Volunteer Days' per calendar year (to support charitable causes). * Soho Friends Membership * Monthly movie screenings in the in-house cinema with current movies * Monthly workout opportunities (including inter-departmental). * Weekly Yoga/Pilates classes * 50% discount on our Cowshed products * Enjoy one moving day per year fully paid * Discounts with external providers (corporate benefits) We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.