Lead Operations (Retail) - Soho Home Melrose

Soho House

The Role…  This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth. We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Clothing Allowance * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service. * Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets. * Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings. * Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest. * Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions. * Develop and coach team members through regular performance conversations, training, and succession planning. * Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives. * Champion retail performance through effective merchandising, product knowledge, and team development. * Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards. * Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation. * A proven track record of managing large teams and delivering commercial results. * Strong financial and operational management experience, including budgets, forecasting, and KPI ownership. * Exceptional leadership and communication skills with the ability to motivate and develop teams. * Passion for hospitality, wellness, and creating memorable member experiences. * A hands-on leader who enjoys being visible within the operation and leading from the front.

Soho House

The Role…  At Soho House, the Facilities Manager is responsible for the safe, compliant and efficient operation of all building services, plant, equipment and facilities across the House. You will lead the day-to-day maintenance operation, ensuring the property is maintained to the highest standards while delivering an exceptional experience for members, guests and team members. Working closely with operational leaders and external contractors, you will ensure all planned and reactive maintenance is completed efficiently, safely and in line with company standards. This is a hands-on leadership role requiring strong technical knowledge, excellent organisational skills and the ability to manage multiple priorities within a fast-paced hospitality environment. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Lead and manage the Facilities and Maintenance team, ensuring high standards of performance and service delivery. * Oversee all planned preventative maintenance (PPM) programmes and reactive maintenance requests. * Ensure the House remains fully compliant with all health and safety, statutory and regulatory requirements. * Manage contractors, suppliers and service providers, ensuring works are completed safely, on time and within budget. * Conduct regular property inspections and audits, identifying areas for improvement and proactively resolving issues. * Maintain accurate compliance records including fire safety, water hygiene, electrical testing, gas safety and building maintenance documentation. * Support capital expenditure projects, refurbishments and improvement initiatives. * Manage maintenance budgets, purchasing and cost controls. * Ensure all member-facing and back-of-house areas are maintained to Soho House standards. * Support operational teams with facilities-related requests and problem solving. * Lead emergency response procedures and act as a key contact for facilities incidents. * Promote a strong culture of health, safety and compliance throughout the House. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum of 3+ years’ experience in similar capacity * Managing safely / CIEH level 3 or 4  * Previous experience as a Facilities Manager, Maintenance Manager, Engineering Manager or similar leadership role. * Experience within hospitality, hotels, leisure, retail or multi-site operations preferred. * Strong knowledge of building maintenance, compliance and health & safety legislation. * Experience managing contractors and external suppliers. * Ability to prioritise workloads and manage multiple projects simultaneously. * Strong budget management and commercial awareness. * Excellent communication and stakeholder management skills. * IOSH, NEBOSH or equivalent health and safety qualification desirable. * Electrical, mechanical or building services qualifications advantageous. * Proficiency with maintenance management systems and Microsoft Office.

Soho House

The Role.. The Senior Treasury Manager sits within the Group Finance Shared Service Centre in Milton Keynes and reports to the Group Financial Controller. The role is responsible for the compliance, control and day-to-day management of treasury activities across a complex multinational hospitality group, including group cash operations, bank account governance, banking mandates, treasury administration and consolidated treasury reporting. This role will ensure the Group maintains sufficient liquidity across UK and international entities, operates efficient banking structures, manages financial risk in line with approved treasury, tax and accounting policies, and maintains strong internal controls over banking access, payments and cash movements. The role provides excellent exposure across the business to local finance teams, tax, legal, FP&A, IT, internal audit, external auditors and banking partners. It will also lead and develop a small treasury team of 1-3 people while supporting process improvement, automation and standardisation across treasury activities. Key Responsibilities.. * Own the operational management of Group treasury activities, ensuring processes are controlled, documented, timely and compliant with Group policy.  * Lead global cash positioning, short term cash flow forecasting (rolling 13 weeks) and working capital visibility across all local and international entities. Support the Commercial Finance team on medium- and long-term cash flow forecasting and liquidity planning.  * Manage the bank account lifecycle, including account openings and closures, banking mandates, authorised signatory updates, KYC packs, bank documentation, online banking platforms and periodic user access reviews. * Maintain robust controls over payments, intercompany funding, cash pooling, sweeping, bank reconciliations and treasury-related master data.  * Act as a key relationship partner for all banking partners, supporting negotiation and renewal of banking services, facilities, fees and account structures.  * Identify, assess and manage foreign exchange, interest rate, counterparty and liquidity risks, supporting hedging strategies in line with approved tax, accounting and treasury policies.  * Manage external debt and facility administration, covenant compliance, interest schedules, guarantees, letters of credit, bank fees and other treasury instruments as required.  * Prepare consolidated treasury reporting for the Group Financial Controller, CFO and senior leadership, including cash, debt, short term (rolling 13 weeks) liquidity and forecast accuracy, FX exposures, bank accounts and key control metrics.  * Ensure compliance with treasury policies, delegated authority limits, regulatory requirements, internal control standards and audit requirements, including support for internal and external audit workstreams.  * Support transformation projects such as bank rationalisation, payment process improvement, payment factory/shared service activities, ERP/TMS implementations and treasury control enhancements.  * Own and update treasury policies, standard operating procedures, control matrices and bank-account governance documentation.  * Oversee treasury management systems and banking portals, including Kyriba or equivalent TMS, driving automation, standardisation, data quality and system optimisation.  * Partner with tax, legal, accounting and local finance teams on intercompany loans, dividends, funding flows and other corporate transactions.  * Manage, coach and develop a small treasury team of 1-3 people, setting clear objectives, reviewing performance and building treasury capability within the shared service centre.  * Other activities and projects as assigned by the Group Financial Controller or CFO. * Merchant acquiring and card payment acceptance: ownership of acquiring relationships, settlement and chargeback/fee management.  * Investment of surplus cash and interest income optimisation within policy  * Sanctions and AML screening over payments and counterparties, given the multinational payments base  * Treasury accounting under US GAAP and hedge accounting  * Board and Audit Committee treasury reporting Experience required.. * You will likely hold a relevant professional qualification such as ACT/MCT or ACA, or have equivalent corporate treasury experience gained in a multinational environment.  * Significant experience in corporate treasury, cash management or treasury operations within a fast-paced multi-site or multinational business; hospitality, retail, consumer services or shared service centre experience would be beneficial.  * Strong knowledge of liquidity management, cash pooling, banking products, bank account administration, banking mandates, FX hedging, interest rate risk, debt facilities, guarantees and treasury controls.  * Proven experience managing a complex portfolio of bank accounts, online banking platforms, KYC requirements, authorised signatories, user access controls and treasury compliance activities across multiple entities and currencies.  * Experience preparing treasury reporting for senior finance leadership, with the ability to explain cash, debt, risk and liquidity matters clearly to non-treasury stakeholders.  * Hands-on experience with treasury management systems, with Kyriba desirable, alongside advanced Microsoft Excel and ERP exposure such as Oracle, SAP or similar platforms.  * Demonstrable control and compliance mindset, with experience designing, operating and improving treasury processes, governance documentation and audit-ready controls.  * You will need to be confident in dealing with senior stakeholders, banks, auditors and cross-functional teams, with strong written and verbal communication skills.  * Previous experience managing or supervising a small team is desirable, with the ability to coach others, prioritise effectively and deliver to demanding deadlines.  * The successful candidate will be pragmatic, hands-on and resilient, with strong attention to detail, sound judgement and the ability to improve processes in a complex and evolving organisation.   Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Annual Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy on Fridays * Season Ticket Loan * Christmas Office Closure * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.