Facilities Manager - Soho House Manchester

Soho House

The Role…  At Soho House, the Assistant General Manager  is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.   ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.   * Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.  * Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by the General Manager * Implementing, overseeing and understanding the commercial viability of your business.  * Effective hands-on day to day management and problem solving both front and back of house operations.  * MNE overview, understanding, direction and strategy.   * Effective communication with internal and external stake holders.  * Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.  * Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff.  * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously

Soho House

SCOPE OF THE ROLE At Soho House, the Health Club Manager leads the successful launch and day-to-day operation of our Health Club, creating an exceptional member experience across fitness, recovery and spa. This is a pre-opening leadership role, responsible for delivering every aspect of the Health Club before opening day and establishing the standards that will define the operation long-term. Working closely with the General manager, Global Director of Health Clubs and the wider project team, you will oversee recruitment, procurement, operational readiness, training, supplier management and the successful opening of the Health Club. Following launch, you will lead the daily operation of the Health Club, including the gym, recovery technologies, spa treatments, wellness programming and changing facilities. You will be responsible for building a high-performing team, delivering exceptional member experiences, always ensuring a safe environment and driving commercial performance. KEY RESPONSIBILITIES Pre-Opening * Lead all Health Club pre-opening activities, ensuring operational readiness for launch. * Recruit, onboard and train the Health Club team, including fitness, spa and recovery colleagues. * Support procurement, equipment installation, treatment room set-up and recovery technology commissioning. * Develop and implement operational standards, SOPs and opening procedures. * Establish supplier relationships and coordinate external contractors during the opening phase. * Work alongside project, design and facilities teams to ensure all spaces are completed to Soho House standards. * Deliver team inductions and opening training programmes. Operations & Member Experience * Lead the day-to-day operation of the gym, spa, recovery technologies and wellness facilities. * Ensure exceptional standards of cleanliness, maintenance and presentation across all Health Club spaces. * Oversee member journeys across fitness, personal training, recovery services, treatments and wellness programming. * Develop a calendar of classes, events and wellness activations to maximise member engagement. * Ensure recovery technologies, including Hyperbaric Oxygen Therapy (HBOT), Red Light Therapy and other wellness equipment, operate safely, effectively and in accordance with company procedures. * Build strong relationships with members, delivering a highly personalised and hospitality-led experience. Leadership * Recruit, coach and develop a high-performing Health Club team. * Lead performance reviews, training, scheduling and succession planning. * Foster a culture of accountability, collaboration and exceptional service. * Ensure staffing levels meet operational and commercial demands. Commercial Performance * Deliver departmental revenue, payroll and profitability targets. * Monitor KPIs including treatments, personal training, classes, retail and recovery services. * Identify opportunities to improve utilisation, member engagement and revenue. * Partner with Membership, Marketing and Events to drive Health Club awareness and participation. Operational Excellence * Manage Health Club budgets, purchasing and stock control. * Maintain equipment through planned preventative maintenance and supplier relationships. * Ensure compliance with all health and safety legislation, operating procedures and licensing requirements. * Produce regular operational and commercial reports for senior leadership. * Maintain the highest standards of risk management across fitness, spa and recovery operations. REQUIRED EXPERIENCE * 5 years' experience managing a premium health club, luxury spa, wellness club or hospitality operation. * Previous pre-opening experience is highly desirable. * Strong operational knowledge across fitness, spa and recovery environments. * Experience managing multidisciplinary teams including fitness professionals, therapists and wellness practitioners. * Demonstrated experience delivering commercial targets and managing departmental budgets. * Excellent leadership and organisational skills. * Experience working with recovery technologies, longevity services or advanced wellness offerings is advantageous. * Spa or Gym qualification * Strong understanding of health and safety legislation and risk management. * Comfortable working in a fast-paced opening environment with changing priorities. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

Soho House

The role… At Soho House, the Cecconi's General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at the public restaurant Cecconi's. Including day-to-day staff management, a Cecconi's General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As Cecconi's General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Cecconi's General Manager works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities. A successful Cecconi's General Manager will collaboratively partner with the Executive Chef, Director of Operations and COO to develop strategic business objectives and goals that result in optimizing the business’ performance and profitability. Main Duties * Influential leader and strategic business partner to internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation * Responsible assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff. * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards * Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities * Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any “big moment” such as winter roof conversions, Halloween, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff * Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and over all experience * Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance Required Skills/Qualifications * At least 10+ years managing high-volume Food and Beverage (F&B) or multi-unit operations * Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests * Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning * Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys * Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. * Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable * Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented   Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.