Safety and Operations Manager - Soho House Manchester

Soho House

The Role…  At Soho House, the Facilities Manager is responsible for the safe, compliant and efficient operation of all building services, plant, equipment and facilities across the House. You will lead the day-to-day maintenance operation, ensuring the property is maintained to the highest standards while delivering an exceptional experience for members, guests and team members. Working closely with operational leaders and external contractors, you will ensure all planned and reactive maintenance is completed efficiently, safely and in line with company standards. This is a hands-on leadership role requiring strong technical knowledge, excellent organisational skills and the ability to manage multiple priorities within a fast-paced hospitality environment. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Lead and manage the Facilities and Maintenance team, ensuring high standards of performance and service delivery. * Oversee all planned preventative maintenance (PPM) programmes and reactive maintenance requests. * Ensure the House remains fully compliant with all health and safety, statutory and regulatory requirements. * Manage contractors, suppliers and service providers, ensuring works are completed safely, on time and within budget. * Conduct regular property inspections and audits, identifying areas for improvement and proactively resolving issues. * Maintain accurate compliance records including fire safety, water hygiene, electrical testing, gas safety and building maintenance documentation. * Support capital expenditure projects, refurbishments and improvement initiatives. * Manage maintenance budgets, purchasing and cost controls. * Ensure all member-facing and back-of-house areas are maintained to Soho House standards. * Support operational teams with facilities-related requests and problem solving. * Lead emergency response procedures and act as a key contact for facilities incidents. * Promote a strong culture of health, safety and compliance throughout the House. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum of 3+ years’ experience in similar capacity * Managing safely / CIEH level 3 or 4  * Previous experience as a Facilities Manager, Maintenance Manager, Engineering Manager or similar leadership role. * Experience within hospitality, hotels, leisure, retail or multi-site operations preferred. * Strong knowledge of building maintenance, compliance and health & safety legislation. * Experience managing contractors and external suppliers. * Ability to prioritise workloads and manage multiple projects simultaneously. * Strong budget management and commercial awareness. * Excellent communication and stakeholder management skills. * IOSH, NEBOSH or equivalent health and safety qualification desirable. * Electrical, mechanical or building services qualifications advantageous. * Proficiency with maintenance management systems and Microsoft Office.

Soho House

The Role.. Reporting to the Director of HSS UK, Europe, and Asia, this role is responsible for ensuring all licensing, security, and safety is managed across all London sites with occasional support for Brighton and Manchester Soho House businesses. As a subject matter expert, you will improve member experience by upholding the highest standards of performance and behaviour for site security teams, continuously work towards making members feel safe and secure whilst in our sites, and ensure our employees are safe and secure whilst in their place of work. The role will positively drive and improve security and safety culture, leading by example. Key Accountabilities.. * Act as the main point of contact and lead on all security, licensing and noise incident investigations, and help manage incidents where required including investigations and gathering of relevant information. * Annually update security and licensing policies, procedures, and risk assessments to mitigate risk, maintain business continuity and standards, and protect business reputation. * Support sites to manage CCTV and alarm maintenance and contracts, oversee CCTV projects in line with business needs, and lead on remedial infrastructure works and improvements through site surveys. * Act as the main point of contact for liaising with police, licensing authorities, and noise nuisance enforcement officers, and address any enquiries or complaints. * Advise and oversee security needs and manned guarding operational management, for the year-round business and events for sites and CWH where needed, to ensure security needs are fulfilled and Soho House standards are maintained. * Support events and late-night operations ensuring member and guest experience, as well as acting lead security for high-profile events and new site openings. * Deliver regular training to management, event and operational teams on licensing requirements, capacities, incident management, escalation and reporting, responsible service of alcohol, Challenge 25, WAVE and conflict management. * Prepare for and lead on upcoming Martyn’s Law requirement of counter terror risk assessments for all UK sites. Experience required.. * Significant practical experience of problem-solving security and safety issues in a dynamic/diverse environment. * Be self-aware, an excellent listener, team player, collaborator, and communicator. * Have experience with influencing senior leaders, external stakeholders and government authorities. * Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts * Be comfortable with risk and in working in ambiguous situations. * Be flexible and willing to meet the demands of a 24-hour/7 days a week operation. Required: * Valid SIA Door Supervisor licence * Passionate about safety and security with a minimum of 4 years of security and/or safety management experience * Basic IT skills with a working knowledge of the range of MS Office packages and knowledge of electronic security systems. * Knowledge of Licensing, Health & Safety, and Fire Legislation Preferred: * A diploma, degree, or industry-related certifications. * Membership of a relevant professional body such as the Security Institute. * Experience of supervising multi-site operations. Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Annual Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy on Fridays * Season Ticket Loan * Christmas Office Closure * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House

The Role…  At Soho House, the Assistant General Manager  is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.   ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.   * Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.  * Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by the General Manager * Implementing, overseeing and understanding the commercial viability of your business.  * Effective hands-on day to day management and problem solving both front and back of house operations.  * MNE overview, understanding, direction and strategy.   * Effective communication with internal and external stake holders.  * Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.  * Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff.  * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously