Want to influence the bigger picture? At Saab, you can realise amazing innovations that keep people and societies safe. Together, we can truly make an impact - and your part matters.
Your role
The mission for Service Area Platform is to enable business value by providing stable, efficient, secure, and future-proof platforms and services. As the Head of Governance & Digital Capabilities you report to 'Head of Digital Workflow platforms'. Digital Workflow Capabilities largest platform is ServiceNow and includes workflows implemented on the platform (ex ServiceHub, CSM, GRC).
The role involves managing daily activities, managing the team, and supporting operational and development tasks to ensure the service runs smoothly and meets its goals. You will be responsible for the day-to-day activities throughout the service lifecycle and manage the team dedicated to the service. You will assist in managing development and operations activities in collaboration with the manager of the service, serve as the daily operational lead. Ensure that all technical changes are communicated and managed both within and outside the team. In summary, you are an important part of the daily operations, future development, and a valuable member of the team managing the service.
Your main responsibilities/tasks will be:
People Management:
Be the personal manager for employees within your service unit
Lead and mentor talented employees and teams, fostering a culture of collaboration, growth mindset, continuous improvement, and technical mastery
Resource capacity- and development planning
Service Lifecycle Management:
Manage the day to day activity of services within your domain
Drive development activities within the service, such as evaluating and streamlining support procedures, optimizing and automating delivery processes including documentation of knowledge articles
Strategic Planning and Budgeting:
Together with the Service Owner/Head of Digital Workflow Platforms you will:
Develop and maintain the service roadmap and service maintenance plan
Cost tracking and forecasting
Implement IT strategies and initiatives within the service
Performance Monitoring and communication:
Monitor KPIs, SLAs, and uptime metrics
Follow incident, problem, and change management processes for the subservice
Ensure that all technical changes are communicated and managed both within and outside the team
Your profile
You are a positive and engaging individual who enjoys working in a dynamic and evolving environment. With a strong interest in leadership and people management, you are motivated by developing others and fostering collaboration. You possess a solid understanding of business and financial management, supported by a bachelor's or master's degree in engineering, computer science, or a related field-or equivalent experience in a similar role.
You keep pace with relevant technologies and industry trends, demonstrating a strong commitment to continuous learning and professional growth. Your proven track record in leading teams is complemented by excellent communication, networking, and stakeholder management skills.
Fluent in both Swedish and English, you navigate diverse professional settings with ease. In addition, you have experience with ITSM frameworks such as ITIL, service management tools like ServiceNow, and Agile ways of working. Experience with cloud platforms is considered a valuable asset.
Benefits of the Role:
Supportive Environment and Collaboration:
In this role, you will have the opportunity to work closely with other managers within the management team, fostering a collaborative environment. This support network can help you navigate challenges and achieve your goals more effectively.
Continuous Development:
The role emphasizes continuous learning and professional development. You will have the chance to stay updated with the latest technologies and trends, ensuring that you grow both personally and professionally.
Positive Work Culture:
You will be part of a team with great colleagues, which contributes to a positive and engaging work environment.
This position requires that you pass a security vetting based on the current regulations around security protection. For positions requiring security clearance additional obligations on citizenship may apply.
What you will be part of
Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.
Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,100 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.
Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here