As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store.
You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest
feel genuinely welcomed. Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a
high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand
loyalty and honors our mission to ignite the human spirit through movement.
- Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to
drive long-term brand loyalty - Support guest interactions through elevated try-on rituals and personalized product education to
resolve hesitations and ensure a seamless shopping journey - Execute daily operational tasks with meticulous attention to detail,
maintaining premium visual standards and accurate inventory management to reflect On’s global positioning - Support On’s unique
market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every
shift together
- You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience
is a priority - You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable
when learning new products or processes - You are highly reliable and accountable, with a record of consistent performance and
strict adherence to retail standard operating procedures - You demonstrate strong communication skills and a team-first spirit,
ensuring collective goals are met through active engagement and asking clarifying questions - You approach every task with a
meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
- Ability to work night shifts, weekends and some holidays
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in
creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value
authenticity, collaboration, and a relentless drive for excellence
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop
holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented
atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an
Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions
related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive
demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair
experiences for all potential future team members. You are not required to provide this demographic information and this
information will in no way impact your eligibility for hire.