Assistant Workplace lead
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for an Assistant Workplace Lead to join our team in Stockholm. This is a great opportunity for an experienced and enthusiastic candidate to join a global account team.
As Assistant Workplace Lead you will deputize to the Workplace Operations Lead, providing strategic support and operational leadership across campus. This role drives operational excellence, leads improvement projects, and supports governance and reporting activities to ensure high-quality service delivery and customer satisfaction.
Acting as a trusted partner to the Workplace Operations Lead, this role ensures continuity of leadership, drives operational initiatives, and maintains strong relationships with stakeholders and service partners. The Assistant Lead plays a critical role in translating strategic vision into operational execution, supporting the team to deliver consistent, efficient, and customer-focused facilities services across all sites within the geographical scope.
What You'll Do:
Client relationship and stakeholder engagement
Build and maintain strong relationships with stakeholders across campus and act a senior point of contact
Represent CBRE interests and teams while aligning with the client's needs and expectations
Support in client engagement activities and service review meetings with senior stakeholders
Communicate operational updates, changes, and improvements to stakeholders in both English and Swedish
Foster collaborative relationships with service providers and suppliers
Finance, governance and reporting
Be well-versed in CBRE's contractual commitments, including financial, commercial and performance models and ensure operational compliance with contractual obligations
Collate, prepare and analyse performance and governance reports to enable client sign off
Collaborate with Workplace operations- lead, managers and Finance teams to prepare accurate forecasts, financial performance reviews and budget drafts
Develop and maintain operational reports, dashboards, and performance metrics to help the team and client to better understand the operational output
Prepare analysis and presentations on operational performance, key performance indicators, customer satisfaction and trends and make recommendations for improvements and service adjustments
Leadership and team support
Support the Workplace Operations Lead in team leadership and management
Provide guidance, coaching, and support to Workplace Operations Managers
Foster a culture focused on service excellence, proactiveness and continuous improvement
Support performance management activities, succession planning and team development initiatives
Drive the one team and service first mindset across campus alongside the client
Review and sign off on annual leave and other resource planning activities
Operational leadership and site management
Support the Workplace Operations Lead in overseeing facilities operations and service delivery
Good understanding of CBRE's contractual commitments, including statement of work, matrix of responsibility and service level agreements in order to translate these into effective deliverables for the teams in collaboration with the Workplace operations lead
Act as deputy to the Workplace Operations Lead, providing leadership continuity in their absence
Monitor service delivery performance and identify areas requiring attention or improvement and coordinate with Workplace operations managers to resolve challenges and implement improvements
Working closely with QHSE- and operational teams to ensure sites are fully compliant with the client's and CBRE's QHSE standards
Ensure health and safety policies and observations are logged to minimize risk exposure and enable a safe workplace environment
Review and sign off all campus applicable risk assessments together with the Workplace Operations Manager
Improvement projects and strategic initiatives
Lead and manage improvement projects to enhance operational efficiency and service quality
Identify opportunities for process improvements and implement solutions
Drive continuous improvement initiatives across campus operations
Be an active participant in our vendor care program, working closely with strategically important service partners across the contract
Support implementation of transformational change programs, including the Evolve program
Analyse operational data and trends to inform strategic decision-making
Program manage key projects, acting as a conduit between the client and CBRE's operational and project teams
Working hours and location
This position is based at the client's premises in Kista, Stockholm. This role requires onsite presence Monday to Friday, 08:00 to 17:00, depending on business needs. Occasional travel to other locations may be required.