Customer Service Representative

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Summary As a Customer Service Representative, you will join our Stockholm‑based Customer Service team and serve as a primary point of contact for customer inquiries. You will manage order processing and coordinate customer service activities across internal functions, particularly in relation to product availability and logistics. You will support customers primarily in Sweden, as well as across the Nordic region, via telephone and email, handling matters such as ordering, scheduling, shipping, invoicing, and customer data maintenance. This role requires strong ownership of the customer experience and close collaboration with internal stakeholders to ensure timely and accurate service delivery. Essential Duties and Responsibilities Receive, process, and manage customer orders via telephone, email and EDI. Serve as the primary contact for customer inquiries and requests, ensuring timely and professional responses. Log, investigate, and resolve customer issues related to orders, invoices, shipments, and deliveries. Maintain accurate customer records and ensure customer data is current and complete. Set up new customer accounts and maintain related documentation and system records. Prepare reports and provide business support information as required. Collaborate with cross‑functional teams on customer service initiatives and projects. Act as the primary customer contact for Sweden and the broader Nordic region (Denmark, Finland, Norway, Iceland). Take full ownership of the (pre)‑order‑to‑cash process, including invoicing, dispute management, escalations, and emergency handling. Manage first‑line escalations and coordinate logistics activities as needed. Actively contribute to continuous improvement initiatives aimed at increasing customer satisfaction and efficiency. Forward customer complaints and suspected product defects to CQA / Post‑Market Surveillance within required timelines. Escalate adverse events and safety‑related information to Pharmacovigilance (PV) in accordance with regulatory requirements.

Qualifications High school diploma or equivalent required. 3–5 years of customer service experience, preferably within a B2B and/or regulated healthcare environment. Fluent in Swedish and English, both written and spoken. Strong communication, interpersonal, and organizational skills. Demonstrated ability to operate standard office software and customer service systems. Ability to work independently with a high level of motivation, accountability, and attention to detail. Flexible and adaptable, with the ability to manage changing priorities and customer demands. Strong problem‑solving skills and the ability to handle challenging situations with professionalism and empathy. A collaborative team player who thrives in a dynamic environment and adapts well to change. Ability to build and maintain trusted relationships with customers and internal stakeholders. Curious and eager to learn, with the ability to quickly acquire new skills and concepts. Knowledge of GDP standards and applicable quality and compliance systems. Customer‑centric mindset with a clear focus on delivering high‑quality service.

What We Can Offer A challenging and rewarding role within a diverse, experienced, and supportive team. An independent position with opportunities to take ownership, influence processes, and make a meaningful impact. Professional development opportunities within the healthcare industry. Structured onboarding and internal training aligned with business needs and career aspirations. Stable employment within a well‑established, reputable global organization.