Customer Success Manager (Sjuksköterska/Fysioterapeut)

Curoflow is building the operating system for European private healthcare. Our platform gives SME clinics everything they need to

run their practice — from digital patient intake and video consultations to EHR, e-prescriptions, lab integrations, and AI-powered

clinical support — in a single, CE-marked, GDPR-compliant solution.

We are 25 people today, operating customers across 10 geographic markets and we are getting ready to scale to ~70 employees across

5 core markets — and beyond — within ~18 months.

This job ad is one of many we are releasing simultaneously. We are building multiple teams in parallel — product, engineering,

commercial, operations, and leadership — as we enter the most defining chapter in our company’s history.

Let’s keep it simple. Curoflow is a start-up that will be having growth pains — with everything that entails. You will be judged

first and foremost by your character. If you are applying for this job thinking it is just any other job, you would be wrong.

We will demand a growth mindset and someone who is deeply committed to our goals. You will be compensated accordingly, but we must

stress that we are looking for the type of person whose motivation primarily comes from earning stock options and being part of

building a great company.

In return you will get that rare, once-in-a-lifetime opportunity that can mark a lifelong memory of what you were part of

building.

As a Customer Success Manager at Curoflow, you’ll play a key role in ensuring our customers succeed – and stay successful – in

their use of our platform. Your focus will be on building strong relationships, driving customer outcomes, and ensuring retention

and growth across your accounts. You’ll work cross-functionally with sales, product, and onboarding to deliver a seamless customer

experience.

• Acting as the main point of contact for many of our customers – proactively building strong relationships and ensuring a high

level of satisfaction and engagement.

• Driving onboarding processes and making sure new customers get off to a great start, with clear plans and ongoing support

during their first months.

• Analysing customer data and behaviour to identify trends, opportunities for improvement, and growth potential – both for the

customer and for us.

• Managing day-to-day requests while also working strategically to improve long-term outcomes and prevent issues before they

arise.

• Contribute to sales by having prospect meetings and demos as a product specialist, helping bridge the gap between customer

needs and technical solutions.

• Continuously contributing to internal development by improving how we work with success, onboarding, feedback loops and

internal processes.

To thrive in this role, you need to be proactive, structured, and comfortable taking initiative without being asked. You’ll be

expected to manage your own priorities, spot opportunities, and drive change where needed. Your mindset is solutions-oriented, and

your motivation comes from creating real results.

We’re looking for someone who takes pride in delivering outstanding service, but who also enjoys building, optimizing and pushing

the status quo forward. If you see yourself as someone who takes full ownership, is comfortable with responsibility, and wants to

make a meaningful impact – you’ll likely feel right at home.

• 1+ years of experience working in healthcare – clinical, administrative, or operational. You understand how care is delivered

and how healthcare professionals think.

• Self-starter with a hands-on attitude. You take full ownership, thrive in change, and actively improve both existing and

non-existing processes.

• Experience from customer-facing roles, preferably in SaaS, with exposure to retention and customer growth, is considered a

valuable plus but not a must.

• Strong communicator and relationship-builder, fluent in Swedish and English. Additional languages like Danish, Spanish, French

or German are a plus.