IT Operations Specialist

Stories have the power to make the ordinary extraordinary. They help us think bigger, see beyond ourselves, and deepen our

connection with others.

As one of the world's leading audiobook and e-book streaming platforms, Storytel brings unlimited listening to millions of users

across 25 markets.

Driven by our purpose, "Leading the future of storytelling, we move the world through stories", Storytel Group inspires and

entertains people around the world by blending innovation with tradition. We bring stories to life across various formats for

everyone to discover. Anytime. Anywhere.

Do you want to architect, develop, and take technical ownership of modern cloud Digital Workplace platforms while remaining

hands-on, managing daily operations and handling routine workplace IT tasks?

The IT Operations team is currently scaling our responsibilities and operations.

While Storytel’s core IT landscape is primarily built around Google Workspace and macOS, we are in an exciting phase where we are

taking over the IT responsibility for companies within the group that mainly operate on Microsoft 365. We are looking for this

role to act as the technical bridge for this expansion, which brings an exciting increase in technical complexity, multi-tenant

environments, and global reach.

In this role, you will step into a vital and highly versatile position. While your primary focus will be acting as our internal

driver for MDM and Microsoft 365 governance, this is a broad role where you will manage and work across a wide array of different

systems, applications, processes, and projects. Simultaneously, you will remain hands-on, supporting the team in daily operations

and taking ownership of Workplace IT.

For an ambitious candidate who successfully takes ownership and elevates our MDM and M365 environments, there are great

opportunities to gradually shape the role and dive deeper into specialized infrastructure engineering and governance as our

landscape evolves.

• MDM Evolution & Management: Take ownership of managing and developing our device management across our hybrid device fleet with

Microsoft Intune and Jamf.

You will architect, build, and maintain secure device configurations while also focusing on creating a great user experience

with a distinct Storytel look and feel across all endpoints.

• M365 & Identity Governance: Architect, configure, and manage our Microsoft 365 environments within a complex multi-tenant

structure. These environments are tightly integrated with Okta as part of an advanced identity architecture, utilizing HRiS as

a Source

• SaaS System Administration: Daily administration, user lifecycle management, and optimization of various SaaS systems used and

provided across the group.

• IT Projects & Continuous Improvement: Actively lead and execute various internal IT projects. You will be a driving force

behind onboarding new group environments and constantly leveling up our technical setup.

• Vendor Management & Procurement: Manage relationships and contracts with external IT vendors, hardware suppliers, and SaaS

providers. You will oversee software licensing, optimize procurement processes, and ensure we partner with the right external

stakeholders.

• Office & AV technology: Driving the continuous improvement and development of our office technology and meeting rooms, while

overseeing daily operations and support

• IT-Equipment Management: Managing IT equipment lifecycle operations (procurement, inventory logistics, and on/offboarding

setups) for a device fleet consisting primarily of MacBooks, alongside an increasing number of Windows devices.

• Daily IT-support: Handling a broad variety of daily support requests from our end-users, both on-site and remote. Ranging from

complex technical troubleshooting to routine, autopilot tasks

• Technical Experience: At least 3–5 years of experience working within IT operations, modern workplace management, or system

administration.

• MDM & M365 Expertise: Proven experience configuring and administering Microsoft Intune (device configuration, compliance

policies, deployment) and managing Microsoft 365 environments. Experience with multi-tenant setups is a major plus.

• Advanced Workstation & OS Expertise: Deep technical knowledge of both Windows and macOS ecosystems, naturally becoming the

go-to person in the team for anything related to computer management and troubleshooting.

To thrive in this position, we are looking for a specific mindset and personality. We believe you recognize yourself in the

following:

• Autonomous & Driven: You don't wait for instructions. You identify what needs to be done, set your own agenda, and drive your

initiatives to completion with high energy.

• AI-Forward & Efficiency-Minded: You have a strong understanding of how to leverage AI to optimize your work. Actively finding

ways to integrate AI into our systems to automate processes is critical to your success in this role.

• Genuinely Tech-Savvy: You love technology and are motivated by continuous improvement. You take great pride in delivering

high-quality, stable, and well-structured solutions.

• People-Centric & Service-Minded: You are a genuine "people person" who excels at building relationships. You will interact

extensively with users both at the office and in various other contexts, making a highly service-oriented mindset and strong

interpersonal skills essential.

• Humble & Versatile (Prestigeless): You move seamlessly between high-level cloud architecture and helping a colleague with an

urgent hardware issue. You are ready to work broadly and jump in wherever the team needs you most.

• Process-Minded: You have a natural ability to see the bigger picture and design structured, scalable processes rather than

relying on ad-hoc fixes.

We operate on trust, meaning you have the freedom to manage your own calendar, shape your week, and adjust your daily working

hours to fit your life.

Since a vital part of your role involves managing our physical office ecosystem and hands-on device troubleshooting, this role

naturally relies on your physical presence at our Stockholm HQ on a daily basis. However, you will have autonomy over your daily

calendar and how you pace your hours.

A role with high autonomy, immense learning potential, and the chance to leave your mark on a global IT infrastructure from day

one. You will join a skilled team that values initiative, continuous learning, and having fun along the way.

At Storytel, we're a team of creative story lovers who thrive on collaboration and new ideas. Our workplace is friendly, dynamic,

and full of opportunities to experiment and make an impact. We believe in trust, flat hierarchies, and empowering you to grow with

us.

Does this sound like your next story? Simply fill out the application form and share your CV or LinkedIn profile. Please include

your portfolio with your application. Answer a few questions, and you're all set.