> THE CHECKOUT IS WHERE A DELIVERY OPTION WINS OR LOSES THE SALE. WANT TO OWN HOW AIRMEE SHOWS UP THERE?
>
>
> JOIN AIRMEE TO MAKE OUR DELIVERIES THE OBVIOUS CHOICE AT OUR CUSTOMERS’ CHECKOUT.
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WHO WE ARE
Airmee is a rapidly scaling last-mile logistics platform, backed by Bonnier Capital and other leading investors. We’re on a strong
growth trajectory — from SEK 600 MSEK revenue in 2025 to +SEK 900M projected in 2026 (meaning an annual growth rate of approx.
50%), we are also growing profitably with margins improving as we grow.
You’ll join a high-ownership, fast-moving environment: large enough to operate at real scale, yet flexible and lean enough that
you can make a visible impact quickly.
We build the best delivery experience in the world by making logistics faster, smarter, and more sustainable. At Airmee, no task
is beneath anyone — leaders lead through daily execution, high ownership, and clear accountability.
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WHY THIS ROLE MATTERS
Our customers are online retailers. At their checkout, Airmee appears as one of several delivery options — with a lead time, a
price, and a service description. That’s where the shopper decides, and where an incorrect lead time or a missing coverage area
costs us volume even when the delivery itself is flawless.
This role owns that layer: new merchants get connected quickly, stay correctly configured, present Airmee accurately to consumers,
and get a fast answer when something breaks. No logistics or e-commerce background needed — curiosity, structure, and comfort in
systems will take you further here than industry experience.
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WHAT YOU’LL DO
⬥ Own how Airmee is presented in our customers’ checkouts: lead times, coverage areas, delivery windows, naming, and price display
— the parameters that drive conversion.
⬥ Audit live checkouts on a set cadence, flag where we’re shown incorrectly or not shown at all, and drive the correction with
Account Management — with evidence, a clear recommendation, and follow-up until it’s live.
⬥ Get new customers live fast: configure and test their setup before launch, and shorten the time from signed contract to first
shipment.
⬥ Be first line for customer technical queries: triage the same day, resolve configuration issues yourself, escalate genuine bugs
to Engineering with what they need, and close the loop with the customer.
⬥Run recurring configuration checks so errors surface before the customer or our own operations do.
⬥ Act as our contact towards the platforms our customers run on — checkout, shipping, warehouse, and tracking systems — and push
Airmee’s requirements onto their roadmaps.
⬥ Feed recurring issues and customer requirements back into product, documentation, and onboarding.
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WHO YOU ARE
⬥ Curious about how systems connect: you want to know why something behaves the way it does, not just how to work around it.
⬥ Structured and detail-driven: you build repeatable routines instead of solving the same problem twice.
⬥ Commercially aware: you read a wrong lead time as lost volume, not just a settings error.
⬥ High ownership: you take initiative without waiting for perfect structure.
⬥ Confident with stakeholders: customers and partners trust you, and you’re comfortable telling them what needs to change.
⬥ Resilient: you keep momentum in peak season and shifting priorities.
⬥ Systems thinker and fast learner: you grasp the full chain from checkout to doorstep, and pick up the details quickly.
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QUALIFICATIONS
Your profile could be one of the following:
⬥ A recent technical degree — for example Industrial Engineering and Management, Computer Science, Information Systems,
Engineering Physics, or Software Engineering — from KTH, Chalmers, LTH, Uppsala, Linköping, or an equivalent international
university.
⬥ Or 1–3 years in technical customer success, technical support, implementation, or onboarding, where you’ve taken customer
problems from report to resolution.
In both cases, we’re looking for:
⬥ Comfort working in dashboards, configuration tools, and integrations. You won’t write platform code, but you should be
interested in what happens beneath the interface.
⬥ The ability to own a process end-to-end and communicate clearly with customers and colleagues.
⬥ Professional Swedish and English — you’ll work with Swedish customers and international platform partners.
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PRACTICALITIES
⬥ Department: Commercial (Integration function)
⬥ Reports to: CCO
⬥ Location: Stockholm (Hybrid)