Product & Growth manager (Evidensia Care Lead)

Bannerflow is a fast-growing global SaaS company building a Creative Intelligence Platform that enables enterprise brands to predict, create, and optimize advertising across channels. We’re on a company-wide AI transformation journey, where AI and agentic workflows are becoming a core part of how we build and innovate, with high expectations on adoption across all teams. Our teams are highly autonomous, collaborative, and we are now looking for another passionate Customer Success Manager to join us! ⭐ Ready for a new challenge? Here is what we offer. Team Spirit, built upon trust & ownership Together, we decide how to win. We trust each other and take great ownership in what we do. We respect the individual, assume the best in others, and believe in close collaboration and communication, both within and outside of the team. New challenges and personal growth We live by our entrepreneurial spirit. This means taking risks, identifying opportunities, and always seeking new solutions. Do you have ideas on how we can scale even faster? Bring them on! A passionate and fun culture We are passionate about our work and believe that having lots of fun is essential for both creativity and success. Welcome to a diverse and inclusive workplace, with a lot of exciting activities going on, including Health Month, inspirational sessions, team activities, company trips, and board game nights. A stable and global industry-leader based in Stockholm, expanding and scaling to new markets! We’re in a great position to drive success and seize new opportunities. Our international customer base is constantly growing, and so is our product. With the support of our new owners, we are making moves to expand into new markets, setting a clear course for growth in 2025. 🦋Are you + Bannerflow = true? We are seeking an experienced and ambitious Customer Success Manager to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow platform. Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels. Key Responsibilities * Own a portfolio of enterprise customers from the point of signature, acting as the main point of contact and trusted advisor throughout the customer lifecycle * Drive product adoption, usage, and value realization by helping customers translate Bannerflow into measurable business impact. * Lead regular business reviews and strategic customer conversations with both day-to-day users and senior stakeholders. * Build and execute account plans that support retention, renewal, and expansion across your customer portfolio. * Identify and drive upsell and cross-sell opportunities in close collaboration with internal stakeholders. * Coordinate with product experts, support, and product teams to ensure customers get to value quickly and continue to grow over time. * Capture customer feedback, market insight, and product needs, and feed them back into Product and the wider business. So, what are we looking for? * 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus. * Proven ability to manage and complete customer projects effectively. * Strong relationship-building skills to foster trust and collaboration with customers. * Excellent communication skills in English; additional languages are a bonus. * Ability to analyze and report on customer data to derive actionable insights. * Proficiency in upselling and negotiating with customers. * Initiative and adaptability to meet changing customer and business needs. * Strong problem-solving skills with a customer-first approach. * Commercial mindset and understanding of business principles to drive growth. * A humble, grounded, and collaborative attitude. At Bannerflow, we live by our values of passion, collaboration, and challenge. As a Customer Success Manager, you’ll help us strengthen relationships with our customers, drive success, and expand our footprint. You’ll also enjoy our engaging culture with activities like team events, Friday beers, and hackathons. We believe that our employees are the key to our success and we are dedicated to building a positive and supportive work environment where our employees can thrive and grow. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities. A quick summer note 🌞 Please apply as usual, we'd still love to hear from you! Many of us are taking time off right now, so applications will only be reviewed sporadically until we're back to our usual pace in August. Thanks for your patience.

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time. JOIN US We are growing our Buy Side, Customer Success Manager teams and looking for ambitious Customer Success Managers to join us in several markets. This is not a single open role, but a talent pool - an ongoing hiring pipeline which we will continuously review and match strong profiles with upcoming opportunities across our teams. Your Mission  As a Customer Success Manager, in the Buy Side team, you will be at the forefront of how Mercell partners with its public sector customers including universities, hospitals, municipalities, and other buyers. This role reflects the evolution of Customer Success at Mercell: moving closer to our customers, deeper into their reality, to being proactive on their needs and more focused on long-term value creation. You will be part of the Customer Success team and report to the Head of Customer Success. Beyond managing a portfolio of customers, you will act as a trusted advisor working proactively with customers to understand their procurement goals, guide them in using Mercell’s solutions effectively, and help them navigate complex public procurement challenges. Your focus will be on driving meaningful adoption, measurable outcomes, and strong, long-term partnerships that truly make a difference for our customers and society. This is a talent pool, and we will be reviewing applications on an ongoing basis if you’re passionate about customers, impact, and long-term partnerships, we’d love to hear from you. Core Responsibilities   * Build and maintain strong, long-term relationships with a portfolio of buy side customers.  * Act as the main point of contact throughout the customer lifecycle from onboarding to renewal.  * Drive product adoption, ensuring customers achieve their desired outcomes with Mercell solutions.  * Proactively identify opportunities to enhance customer value, including risk mitigation and growth pathways.  * Collaborate with Sales, Product, Support, and other teams to ensure seamless customer experience and continuous improvement.  * Represent the Voice of the Customer internally, providing insights that influence product and service enhancements.  Required Qualifications   * Strong experience (ideally 3+ years) in customer success, account management, or a similar client-facing role within a SaaS environment.  * Experience working with public sector customers.  * Strong interpersonal and communication skills, capable of engaging with stakeholders at all levels.  * Demonstrated ability to manage multiple customer accounts efficiently and prioritize based on value and risk.  * Analytical and data-driven mindset with the ability to assess customer health and provide actionable recommendations.  * Familiarity with CRM/CS tools (i.e. Hubspot). * Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, Dutch, German. Preferred Qualifications   * Experience working with public sector organizations, procurement processes, or complex multi-stakeholder environments.  * Experience in scaled customer engagement and retention strategies.  Locations: Sweden, Denmark, Norway, Germany, Netherlands Hybrid workplace (working onsite at the office and from home), balancing flexibility with collaboration.   What we offer As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell. Has this sparked your interest? Apply now and join our team! This is a talent pool, there is no fixed application deadline — we will review applications continuously. By applying, your profile will be considered for upcoming opportunities that match your skills, experience, and interests. We will keep you updated accordingly throughout the process. ---------------------------------------------------------------------------------------------------------------------------------- -Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. -Mercell handles all personal data in line with GDPR and our Privacy Policy. -Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located. -Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.