Technical Delivery Lead
Team: Cloud / Engineering - Location: Stockholm
Pacera unifies financial close, consolidation and FP&A into one intelligent platform. With AARO, Aico and Mercur, finance teams
turn trusted data into AI-driven insight — powering robust, scalable, and smarter decision-making for the Office of the CFO.
About the role
Pacera is hiring a Technical Delivery Lead to run the day-to-day flow of work in our Cloud operations team. You'll be the first
point of contact for incoming Jira tickets — triaging, prioritizing, and assigning them across the team — and you'll stay close to
each ticket through to completion, unblocking engineers and keeping stakeholders informed along the way.
This is a hybrid role — part dispatcher, part delivery owner, part hands-on engineer. You'll need a strong technical foundation in
infrastructure and cloud systems to make good triage and prioritisation calls, along with the leadership skills to keep a team of
engineers focused. Ticket management won't fill your whole week, so you'll also spend meaningful time working hands-on as an
engineer.
What you will do
- Handle daily standup where you triage incoming Jira tickets, assess priority and complexity, and assign work to the appropriate
team members based on skillset and capacity.
- Track assigned tickets through their full lifecycle — following up on progress, identifying blockers early, and keeping work
moving to resolution.
Own the team's Jira board and workflow: queue health, SLAs, ticket hygiene, and reporting on throughput and backlog trends.
Communicate status, risks, and timelines to leadership on a regular cadence.
Help shape and continuously improve the team’s Jira processes for intake, prioritization, and delivery.
What we’re looking for
Solid hands-on background in infrastructure and cloud technologies.
- Experience working in a virtualized environment (ideally OpenStack and/or VMware), across both Windows and Linux systems, and
comfort collaborating with outsourced/managed cloud partners.
Proven experience leading or coordinating a technical team, including people management or team-lead responsibilities.
- Strong track record working in a SaaS or DevOps environment, with a good understanding of platform operations and reliability
practices.
- Deep familiarity with Jira (or similar ticketing/work-management tools) for triage, assignment, and workflow reporting. You
should have a strong background as a power user of Jira, configuring ticket layout, workflows, automations and so on.
- Excellent prioritization and organizational skills — comfortable managing a high volume of incoming requests across multiple
workstreams.
Strong communication skills, with the ability to translate technical detail for both engineers and non-technical stakeholders.
A proactive, ownership-driven mindset — you follow through until tickets are actually resolved, not just assigned.
Must haves
Experience with:
Server vitualization
Managing Linux operating system’s
Ansible
Running Java based applications
Running .NET based applications
Network infrastructure
Setting up / managing VPN’s
Nice to have
Experience with:
Web Application Firewalls
Github Actions
Azure
Containerization and container environments (Docker, Kubernetes, Azure container apps)
What we offer
The opportunity to be part of our next phase of growth and expansion, backed by strategic private equity investment
Competitive compensation and benefits package including pension, flex hours, wellness allowances and more
Hybrid working options
About Pacera
Pacera is redefining financial operations for the Office of the CFO — powering planning, financial close, consolidation, and
reporting through one unified platform, trusted by 700+ organisations and 70,000+ users across more than 140 countries.
Our platform brings together three specialised products — Aico by Pacera, AARO by Pacera, and Mercur by Pacera — giving finance
teams the accuracy, control, and confidence they need to run mission-critical operations, without compromise.
Aico automates and streamlines financial close processes
Mercur powers FP&A, budgeting, forecasting, business intelligence, and financial analytics
AARO delivers consolidation and group reporting solutions
Each product has a loyal customer base and a strong track record of growth. Built on decades of proven expertise, our platform
helps finance and executive leaders automate, govern, and make faster, smarter decisions.
We're headquartered in Stockholm, with offices across Sweden, Finland, Latvia, and the UK. And we're driven by the same principles
wherever we are: collaboration, continuous learning, flexibility, curiosity, and the drive to win together.
Backed by Accel-KKR, a global technology-focused investment firm, the group has ambitious growth plans driven by both organic
expansion and acquisitions. We are now strengthening our operations by investing in key roles that support our platform and future
scalability.
Apply now
This is a permanent, full-time position. The role will be based in Stockholm.
Our process typically involves an initial conversation with our recruitment team, a hiring manager interview, and a final stage
interview including a role specific task.
We warmly welcome your application.
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- Please note; as part of our recruitment process, we carry out reference checks, ID verification, and background screening. All
roles include a probationary period, as set out in the employment contract*