AI Engineer

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to

increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital

transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more

secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a

core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency,

innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance

culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential

while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the

world develops software.

• Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim

based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of

GitLab.

As an AI Engineer at GitLab, you'll help build the

foundation for GitLab's transformation into an AI-first company. Reporting to the Director, Enterprise AI, you'll be a hands-on

technical leader responsible for delivering internal AI-powered solutions that drive measurable business outcomes.

Building

fast matters, but it's not enough on its own. This role starts with understanding the real problem: mapping how work moves across

teams, tools, and handoffs, identifying the true constraint, and validating whether AI is the right solution before you begin

development. From there, you'll take ownership from discovery through deployment, combining strong engineering skills with systems

thinking and business understanding.

Your initial focus will span Sales, Marketing, and Customer Support, where you will

embed AI solutions into key systems and workflows. This role offers the opportunity to shape how GitLab team members work, improve

flow across the organization, and help advance our mission in a remote, asynchronous, and values-driven environment.

What you'll do​

• Diagnose business problems before building solutions. Map workflows, identify

constraints, and confirm whether AI is the right intervention. Be prepared to say "this doesn't need AI" when that's the honest

answer.

• Own AI initiatives end-to-end, from stakeholder discovery and technical design through implementation,

deployment, and iteration.

• Design, develop, and ship AI-powered solutions quickly, delivering working prototypes in days,

not months, with a focus on practical outcomes and measurable business value.

• Improve organizational flow by building

solutions that reduce bottlenecks, shorten lead times, and increase throughput. Measure success using flow metrics alongside

adoption and ROI.

• Integrate AI capabilities into existing systems and workflows using APIs, orchestration tools, and

modern AI platforms, including GitLab Duo Agent Platform, where appropriate. The right tool wins, whether that's custom code, a

platform, or a well-crafted prompt.

• Be Customer Zero: leverage and showcase GitLab's AI offerings wherever possible,

feeding real-world usage insights back to R&D.

• Partner closely with stakeholders across functions to understand the

real constraints. Ask the right questions, bridge technical and non-technical perspectives, and align on outcomes before jumping

to solutions.

• Define and track success through business metrics, flow metrics, and feedback loops that make performance

visible and actionable.

• Contribute to technical direction by evaluating tools, documenting patterns, and creating

reusable foundations that help the team scale its impact.

• A Technologist at Heart - ​Genuinely invested in technology, the foundational and the cutting-edge in

equal measure. You're as energised by a well-designed API integration as you are by the latest foundation model release. You reach

for the simplest solution that solves the problem well, rather than forcing new technology when proven approaches would do. AI is

a powerful part of your toolkit, but it sits on top of solid engineering fundamentals, not in place of them.

• Competent, Confident Coding Skills - ​You can build working solutions end-to-end, write clean and

maintainable code, and debug effectively. Whether your skills were honed in a traditional engineering role, through building

automations, or shipping side projects, what matters is that you can deliver production-quality work independently.

• AI​ & LLM ​Technical Depth - ​Strong proficiency in at

least one modern scripting language (Python, JavaScript/TypeScript, or similar) and a solid understanding of REST APIs, GraphQL,

and integration patterns. Deep, practical experience with modern AI technologies, specifically: Prompt engineering as a core

discipline: designing effective system prompts, managing context windows, structuring multi-turn interactions, evaluating output

quality, and iterating systematically on prompt design.

• Model selection and cost-performance

trade-offs: ​understanding when a smaller fine-tuned model outperforms a general-purpose large one, when RAG is the

right architecture versus expanding the context window, and how to make principled decisions about capability versus cost.

• Agentic architecture patterns: ​tool use, multi-agent orchestration, human-in-the-loop designs,

guardrails, evaluation frameworks, and production-grade reliability patterns.Practical fluency across the LLM ecosystem: hands-on

experience with models from Anthropic, OpenAI, open-source alternatives, and the judgment to know which to reach for and

when.

• AI Safety & Risk Awareness - ​You think critically about how the solutions you build could

be exploited, misused, or produce unintended consequences. You know how to design appropriate guardrails (input validation, output

filtering, access controls, prompt injection defences, and data leakage prevention) and you treat these as first-class engineering

concerns.

• Systems Thinking & Diagnostic Rigour - ​The ability to look at a complex process and

see the constraint. Comfortable mapping how work flows end-to-end, identifying bottlenecks, and tracing problems to root causes

before proposing solutions. You instinctively ask "what's actually blocking flow here?" before asking "what model should I

use?"

• Business System Expertise - ​Familiarity with the landscape of enterprise business systems,

CRM (Salesforce), marketing automation (Marketo), support platforms (Zendesk), integration and orchestration tools (Workato), AI

platforms (Relevance AI), and enterprise search and knowledge tools (Glean). You don't need deep experience with all of these, but

to understand what they do, how they fit together, and be willing to build with and across them. A strong understanding of

enterprise data models and workflows is essential.

• Broad Functional Understanding - ​Ability to have

meaningful conversations with stakeholders across diverse domains and quickly understand their unique needs.

• End-to-End Ownership - ​Track record of owning complex initiatives from discovery through delivery.

Comfortable operating with ambiguity and driving to measurable outcomes independently.

• Product Mindset
• ​Ability to scope MVPs, prioritise ruthlessly, and deliver iteratively. In addition, consider adoption, user

experience, and business outcomes.

• Experience

with GitLab platform and CI/CD workflows

• Background in consulting, solutions engineering, or customer-facing technical

roles

• Familiarity with value stream mapping, flow metrics, or Theory of Constraints thinking
• Experience with

low-code/no-code orchestration tools (n8n, Make, Workato) alongside custom development

• Previous startup or high-growth

company experience

• Experience mentoring or leading technical projects with junior engineers

About

the team​

You will join the Enterprise Technology & AI team. We're the backbone of the organisation,

driving transformation in how GitLab team members make decisions, operate at scale, and deliver results for our customers.

We believe the best AI solutions start with understanding the system, not the technology. We value people who think in

constraints and flow, who build with conviction, and who never stop learning. We work in an all-remote, asynchronous setting,

guided by GitLab's values of collaboration, results, efficiency, diversity, inclusion and belonging, iteration, and

transparency.

How GitLab Supports Full-Time Employees​

• Benefits to support your health,

finances, and well-being

• Flexible

Paid Time Off

• Team Member

Resource Groups

• Equity Compensation &

Employee Stock Purchase Plan

• Growth and Development

Fund

• Parental

Leave

Please note that we welcome interest from candidates with varying levels of experience; many

successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups

are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and

allow our recruiters to assess your application.

Country Hiring Guidelines: ​GitLab hires new team

members in countries around the world. All of our roles are remote, however some roles may carry specific location-based

eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting

process.

Privacy Policy: ​Please review our Recruitment Privacy

Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative

action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement,

promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy,

lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental

or physical disability, genetic information (including family medical history), discharge status from the military, protected

veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and

Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment

based on any of these characteristics. See also GitLab’s EEO

Policy and EEO is the Law. If you have a disability or special need that requires accommodation,

please let us know during the recruiting

process.