Client advisor - Part time - Oslo Fashion Outlet / Vestby

Working at Mercell​ At Mercell, we’re on a mission to revolutionize public procurement by making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make great deals easier and shape the future. That's what we’re all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international team with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time. Your Mission​ As a Customer Success Manager – Supply Side, you will play a key role in shaping how Mercell partners with its supplier customers. This role reflects the evolution of Customer Success at Mercell moving to a more proactive, value-driven partnership that brings us closer to our customers and their everyday challenges. You will support suppliers in finding, responding to, and winning public tenders, while working closely with them to understand their business goals and success drivers. As part of the Customer Success team, reporting to the Customer Success Team Lead in your region, your focus will be on helping customers realize tangible value from Mercell’s solutions, strengthening long-term relationships, reducing churn, and enabling sustainable partner growth. This is a talent pool, and we will be reviewing applications on an ongoing basis, if you’re passionate about customers, impact, and long-term partnerships, we’d love to hear from you. Core Responsibilities​ • Manage a defined customer portfolio, including scaled or high value strategic accounts • Build trusted relationships with key stakeholders and act as a strategic advisor for high-value customers • Own and resolve customer issues (onboarding, billing, contracts, access) via HubSpot, Jira, or similar tools • Drive product adoption and clearly communicate customer value and outcomes • Ability to deliver low-touch, digital-first customer engagement  • Contribute to renewal readiness by ensuring customer questions, blockers, and risks are addressed well ahead of renewal cycles. • Partner with Sales, Product, Value Delivery, and Marketing on renewals, expansion, and customer feedback • Act as the ''Voice of the Customer'' to inform product and process improvements Required Qualifications​ • Demonstrated experience (ideally 3+ years) in Customer Success, Account Management, or a similar client-facing role within SaaS in a B2B environment. • Excellent relationship-building, stakeholder communication and problem-solving skills. • Proven ability to prioritize and manage multiple accounts with a focus on value delivery and retention.  • Data-driven mindset with experience using ticketing systems, CRM and Customer Success tools. • Comfortable working in a fast-paced, evolving environment. • Familiarity with subscription-based business models and customer lifecycle management. • Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, German, Finnish Locations:​ Sweden, Denmark, Norway, Germany, Finland Hybrid workplace (working onsite at the office and from home), balancing flexibility with collaboration. Has this sparked your interest?​ Apply now and join our team! This is a talent pool, there is no fixed application deadline — we will review applications continuously. By applying, your profile will be considered for upcoming opportunities that match your skills, experience, and interests. We will keep you updated accordingly throughout the process. • Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. • Mercell handles all personal data in line with GDPR and our Privacy Policy. • Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located. • Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.

Do you want to drive commercial strategy for Finn, Blocket & other Nordic marketplaces? THE OPPORTUNITY IN A NUTSHELL You? A commercially minded, highly credible fintech- or media advisor with a deep understanding of how Nordic financial institutions leverage marketing to optimize their customer journeys. Role? Serve as our premier subject-matter expert for the BFSI sector, translating market intelligence into our overarching vertical strategy and commercial narratives across the Nordics.Company? Vend, home of FINN, Blocket, Tori, Oikotie, DBA & Bilbasen, where millions of people across the Nordics connect to find what they need, whether it’s a job, a home or a way to move. Location? Join us in our Stockholm or Oslo office, with the flexibility to work 3 days per week remotely!Why us? This is a rare, senior-level role with a massive mandate. You are not managing daily campaigns or minor accounts; you get the keys to define Vend Advertising’s total commercial approach to the BFSI vertical across the entire Nordic region, with direct backing from executive leadership.Sounds like your cup of tea? Check out the details below! WHO ARE YOU? You bring 7+ years of deep experience within banking, financial services, insurance, fintech, payments, lending, or a related media agency/consulting background. You have a shown track record in commercial and business metrics, understanding how financial institutions allocate investments, optimize CLTV, and drive customer acquisition/retention. You possess a robust full-funnel marketing background, with a deep understanding of how BFSI organizations leverage brand, performance, lead generation, paid social, and programmatic advertising. You are an engaging and influential communicator, comfortable leading strategic customer workshops, presenting to senior executives, and representing Vend at prominent external thought leadership forums. You are highly collaborative and advisory-focused, thriving on building solid alignment across Sales, Product, Customer Success, and Leadership teams. An established industry network within the Nordic BFSI ecosystem is highly considered an advantage. WHAT’S THE JOB LIKE? Day-to-day work & projects cooking As our Industry Strategy Lead, your mission is to define, evolve, and own Vend Advertising's overarching BFSI strategy across the Nordics. Your work serves as the vital bridge between customer needs and our organizational roadmap.You will act as an outside-in advisor by gathering marketplace intelligence, mapping market trends, and analyzing competitive movements. You will turn these insights into compelling, goal-aligned commercial narratives, playbooks, and value propositions that clearly demonstrate business impact to our clients.You will work cross-functional, partnering directly with regional Sales and Commercial Success teams to shape key account strategies, facilitate customer workshops, and participate in executive-level strategic engagements. Furthermore, you will act as an internal consultant for Product Managers, feeding field feedback and regulatory challenges directly back into product development. Product Managers remain responsible for product strategy, roadmap prioritization, feature development, and scalable product execution across industries and customer segments. The challenge to turn into an opportunity!The BFSI landscape is tightly regulated, and clients increasingly expect effect-first, transaction-tied outcomes over passive impressions. Your challenge will be to take a fragmented ecosystem and establish Vend as an indispensable, high-intent media house for automotive financing, mortgages, and insurance. You will turn this huge opportunity to drive product adoption, expanding strategic footprints, and successfully securing long-term endemic revenue streams. A few words from Helena Angsten, Head of Industry Strategy. Our team is the core center of excellence across Vend Advertising, meaning we bring deep client-side industry knowledge straight into our commercial engine. Instead of taking a one-size-fits-all approach, we build smart, highly tailored value propositions that hit the market right where it matters. We are forward leaning and flexible, support each other’s growth, and focus on results that actually move the needle. If you love solving complex commercial puzzles and driving strategic influence across the Nordics, we’d love to have you on board!"GOT YOUR ATTENTION? Apply by submitting your CV and answer the application questions. We take vacation-time seriously here (and hope you do, too!), so we won't review any applications until after the deadline. GOT QUESTIONS? Reach out to Head of Strategy industry Helena Angsten at helena.angsten[at]vend.com, who is available after August 3rd At Vend, our mission is simple: Smart choices made easy. We’re here to make sustainable living effortless through seamless digital experiences. As part of a dynamic family of marketplaces, including FINN, Blocket, Tori, Bytbil, Oikotie, Bilbasen, and DBA, we connect people with services and products that matter. Driven by purpose and curiosity, we constantly evolve to meet today’s needs and shape a smarter, more sustainable tomorrow. At Vend, your time matters. We want you to explore new paths to smarter. Be curious with technology and lean forward. Dare to try, learn, and try again, as we innovate, grow and succeed together. Because your time matters. And when spent wisely, it creates value for you, for Vend, and society as a whole.