Customer Service Representative (Swedish -speaking) - On-site FA02

Kundtjänstmedarbetare (svensktalande) – Barcelona, Spanien

Jobs Europe AB

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As a Customer Service Representative on our team, you will: - Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained - Escalate potential service issues - Liaise with Supervisors/ Mentors on specific projects where requested Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are proficient or bilingual in Swedish and advanced in English - Have previous experience in a similar position and industry - Have basic sales skills, upselling and cross-selling - Are in good disposition to work in a customer service environment - Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. What’s in it for you - Full time, 39 hours/week, permanent contract: Monday - Friday 09:00 - 18:00 - Salary 20.000 euros gross/year + up to 1.500 euros gross/year in bonus - Central location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Technical Support Sweden (Fixed Term Contract)

Verifone

WHY VERIFONE For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. WHAT IS EXCITING ABOUT THE JOB As a Technical Support Representative, you will be part of our Technical Support Team and will help our customers and partners with technical problems on their existing payment terminals and helping them install new payment terminals. Good knowledge of different networks such as Cellular, Wi-Fi, Bluetooth, and LAN will help you with these tasks. You will also need to help with requests for changes to terminal data and perform software updates. There will also be questions from customers about settlements and transactions. You will answer phone calls, answer emails and log all cases to our ticket system (JIRA) as part of your work. Working Times: This is an on-site position in our office located in Stockholm (Ljusslingan 4, 120 31 Stockholm, Sweden), and the working hours are 40 hours a week. As part of the working hours you will work a rotational shift pattern which will includes late evenings and weekends. The hours of work are between 8am-18.00pm. ABOUT YOU This job is perfect for you if you like problem-solving, good customer service, and talking to customers. You will be trained in systems as well as products so that you are ready to help in this position, but having a technical interest is considered an advantage. If you are a tech-savvy person and have an interest in always learning about the latest technologies, computers, programs, this is the perfect job for you - the payment industry is constantly evolving, and you will often have new things to learn as we have new payment terminal models, payment types that we bring to market for our customers. SKILLS AND EXPERIENCE WE DESIRE * Native or fluent Swedish and business fluent English * Experience and background in technical support is an advantage * Strong end-user of IT systems and good ability to familiarize yourself with new systems * Any experience from the support function is a plus, and you see yourself as a problem solver * An advantage if you have experience from industries with a high volume of customers and transactions and/or from international organizations with access to several different IT platforms. It could be telecom, banking, IT or the payment industry, for example * You are good at communicating and have the desire and energy to provide the best support and customer service * You can keep a cool head and are prepared to help where needed. * You are social with a positive approach to your work, where you are happy to take responsibility * Good collaboration skills and can also work independently. * Basic knowledge of the MS Office suite OUR COMMITMENT Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Site-Coordinator HVDC Service

Hitachi Energy Sweden AB

The opportunity HVDC (High Voltage Direct Current) is a product group in Hitachi Energy, which develops, manufactures and sells DC transmission systems on a global market. HVDC technology is used to transmit electricity over long distances and for power transmission via submarine cables. It is also used to connect power systems. For our HVDC upgrade projects we are looking for a person that will plan and coordinate our site activities in HVDC Service. This is a role with many interfaces and interesting work tasks, with the possibility to take on shorter site assignments and extended responsibilities within site management, construction, and commissioning activities. Curious to explore this opportunity further? Read more and take the next step—welcome to apply! How you’ll make an impact • Site coordination involves detailed planning of the schedule for site operations – installation and commissioning – and preparation of project-specific QA documents (quality assurance). • Support site execution and, when required, take on coordination responsibilities aligned with Site Manager tasks during shorter assignments or critical project phases. • Act as an interface between site, project management, customers, and the home organization to ensure smooth communication and alignment. • Staffing the HVDC site, monitoring required training (e.g. electrical safety), and handling travel preparations as well as providing information to staff before travelling to site. • Coordinate subcontractor activities and support follow-up of their performance and compliance with scope, quality, and HSE requirements. • Ordering tools and instruments needed during the site activities and ensuring readiness for execution. • HSE (Health, Safety & Environment) site preparations and supporting a culture of safe execution in line with company, customer, and local requirements. • Contribute to site execution planning, risk identification, and mitigation activities to ensure timely and efficient delivery. • Ensure structured documentation handling, including use of latest revisions, and support as-built documentation processes. • Creating documentation for contractor procurement and taking an active part in the procurement process. • Support financial follow-up of the field operation activities and contribute to cost awareness. • Tendering work to develop cost calculations for work to be carried out on site and in future projects. • Support commissioning coordination and readiness, including alignment of installation, testing, and handover activities. • Contribute to continuous improvement, lessons learned, and sharing of best practices across projects. • The role is based at the Project Support home office in Ludvika, Sweden, and acts as the site’s contact point towards the home organization. Your Background • You have proven experience of working in a project context in HVDC/electric power transmission projects. Experience from site activities such as installation, commissioning, or coordination is a strong merit. • Understanding of site execution, subcontractor coordination, or construction/commissioning processes is considered an advantage. • The work requires computer skills, including MS Office package (Word and Excel). • As a person, you are structured, persistent, calm, and able to build and maintain good relationships with multiple stakeholders. • You are a proactive team player with a solution-oriented mindset and the ability to take initiative. • You enjoy working in an international environment and collaborating across functions. • The work involves global contacts, which requires that you master English, both orally and in writing. Swedish language is considered a plus. What we offer Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentor to support you throughout onboard phase Various trainings and education supporting employee development​ Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks More about us Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply! Applications will be reviewed on an ongoing basis and interviews will be conducted in August. Recruiting Manager Johnny Helsing, johnnyhelsing@hitachienergy.com will answer your questions about the position. For Sweden, Union representatives - Sveriges Ingenjörer: Mikael Hjort, +46 107-38 29 86; Unionen: Fredrik Holmgren, +46 107-38 21 85; Ledarna: Frank Hollstedt, +46 107-38 70 43. All other questions can be directed to Talent Partner Eva Schölin, eva.scholin@hitachienergy.com