Regional Account Director

Purpose of the job   Our Regional Account Directors are responsible for the development and nurturing of key HH Global clients - the role is essential in strengthening relationships with the client, identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.   You will take responsibility for the strategic and operational management of the account across the region, taking a hands-on approach to creating and delivering solutions. The role requires a strong leader who can focus on the vision and strategic direction of the account, balance daily support needs with long-term strategies and successfully combine vision and reality into effective operational plans.   You'll need and want to be operating f2f with the client - someone looking to drive change, who enjoys a challenge, is keen to build a business line, has high energy and can influence a global offering. The role operates on a blended basis from any of our UK offices and will require a good deal of travel to meet and influence the client across the region but who is based in the Hertfordshire area. There is a small team to manage initially and expectation to grow that as you develop the client relationship.   The solutions we deliver for this client are variable and dynamic, but include Retail Print and Point of Sale Materials, Branded Merchandise, Gifting, Brand Refresh tools and wider Marketing Activation assets - experience in this world would be warmly received.   Key responsibilities * Create and deliver HH Global’s regional account strategy for the client, develop strong relationships with senior key stakeholders across the client organization to increase and expand revenue by identifying opportunities and proposing solutions * Ensure that the contract is managed in line with our contractual responsibilities and manage overall financial performance of the account, risk analysis and remedy * Lead operational delivery for the client across key categories, driving innovation and product development to bring world class solutions to our client * Provide regular MI reporting and production of account relationship plans of the highest quality * Produce client communications documents to the highest standard to be consumed / presented at C level within the client organization, e.g. strategic reports, QBRs * Ensure that activities comply with the Company’s policies and procedures * Shape the overall account structure, team and resourcing to excel in the ideation, sourcing, procurement, production and execution of all client projects - lead, motivate and develop your team to meet and exceed expectations of a true market leader * Operate effective two-way communication with a regional team within a matrix management environment * Build successful partnerships with the client business leads and key decision makers; provide on-going strategic insights and revised solutions/recommendations based on the changing market dynamics and industry trends * Identification of new business opportunities and responsibility for the delivery of account growth - continuously refine and improve the creative and production solutions, evaluate spend to maximize capabilities and drive value in the relationship from both an economic and service level perspective   Knowledge, Skills + Experience   * Exceptional client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors * Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members * Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement * Ability to analyze complex operational, financial, spend and product data and present this to the client with confidence and develop strategies underpinned by high quality data * Extensive people management and team leadership experience including performance management, coaching, training and career planning * Proven track record of operational management for client services departments, P+L / budget management and account financial reporting * Entrepreneurial minded with an innovative and creative mindset * Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority   Essential criteria   * UK based to engage at client head office and with team * Previous account growth credentials * Proven experience of strategic and operational account management across multiple jurisdictions * Evidence of setting and driving the strategic vision and direction of an account, balance daily support needs with long-term strategies and successfully combine vision and reality into effective operational plans * Seeking challenge, not routine     #LI-PL1   #LI-Hybrid

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. Mentimeter's largest customers - the global consulting firms, financial institutions, and enterprise organisations that use Mentimeter across dozens of regions and thousands of employees - have outgrown the way we manage them today. They need a strategic counterpart who can think at the account level, not the regional level. This is the first Global Account Director role at Mentimeter, and it's a genuine opportunity to build something from scratch. You will define how we coordinate and grow our most complex global accounts - not by managing teams, but by creating the architecture, the relationships, and the strategy that makes regional execution coherent and impactful. The role You will own a portfolio of five to eight of Mentimeter's most strategically important global customers. Your job is to ensure that what happens in Stockholm, Toronto, Sydney, and Berlin adds up to something greater than the sum of its parts and that our customers feel it. You will work alongside (not above) regional Strategic Account Managers and Customer Success Managers. Your influence is earned through credibility, preparation, and business understanding - not hierarchy. Your initial accounts will be drawn from the management consulting sector - the professional services firms and advisory organisations that rely on Mentimeter to engage, align, and communicate across their global practices. Financial services and pharma follow as the portfolio grows. If you have existing relationships, deep familiarity, or a strong track record in any of these verticals, that matters.   What you'll do * Own the global strategy, executive relationships, and commercial direction for a portfolio of Mentimeter's most strategic accounts * Build and maintain multi-year account plans that connect Mentimeter's value to each customer's business priorities * Develop and maintain C-suite and senior executive relationships across regions, functions, and buying groups * Lead Executive Business Reviews that move conversations from product usage to business transformation * Coordinate regional Strategic Account Managers and Customer Success Managers around shared priorities - creating alignment without managing them * Identify expansion opportunities and guide their commercial development across complex, multi-region deals * Define the frameworks, playbooks, and best practices that will shape how Mentimeter manages global accounts long-term * Act as a strategic thought partner to the VP Strategic Accounts on portfolio direction, account prioritisation, and future growth   What makes you the right person The non-negotiable is this: you have experience coordinating global enterprise accounts or programs across regions without owning those regions directly. You understand how the pieces fit together - the regional teams, the executive sponsors, the buying dynamics - and you know how to make all of them point in the same direction.   Beyond that, we're looking for: * A career built around large, complex enterprise accounts - whether through strategic account management, global alliance management, or enterprise business development * Experience in, or strong connections to, management consulting, financial services, or pharma (Mentimeter's priority verticals for this role) * Evidence that you've built something - a new account model, a new market, a new structure - not just maintained what existed * The ability to operate at C-suite level with credibility and substance, not just access * Genuine interest in a role where your influence comes from being the most well-prepared person in the room, not from having the biggest team * Fluent English; multilingual is a plus (we're an English-first organisation with 30+ nationalities) This is not a role for someone who needs a well-defined playbook to execute. It's a role for someone who writes the playbook. What it's not * You're not a new business hunter - our Account Executives own new logo acquisition * You don't manage people - this is an individual contributor role * You don't own Customer Success, implementation, or technical support Please note that this position is located onsite at our office in Stockholm with a hybrid setup. The starting date is flexible, but ideally in November.   Summer hiring notice: Due to summer vacations, we will begin the reviewing and interviewing process for this role from August. However, we encourage you to submit your application as soon as possible.   At Mentimeter, we believe in fair and transparent compensation that grows with you. The salary range for this role is SEK86,000 - SEK100,000 per month. It’s intentionally broad to reflect the different stages of growth within the role. Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements. We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager and build skills, contribute to our mission and have meaningful impact. In addition to your monthly salary, we offer a comprehensive benefits package - learn more about it here: https://www.mentimeter.com/benefits/stockholm What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. *  There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.