Senior Backend Engineer - Monitoring and Anomaly Detection (Monetization)

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The Observability, Monitoring, and Integrations team sits within GitLab's Monetization section and owns end-to-end

observability, monitoring, and detection across the systems that power how customers buy and use GitLab. As a Backend Engineer on

the Fulfillment Workflow Monitoring (Catch All) team, you'll build and operate telemetry, detection, and reconciliation tooling

that identifies billing, data, and event anomalies across CustomersDot, Salesforce, and Zuora before they affect revenue or the

customer experience.

This is a greenfield team, and you'll help build it from the ground up. You'll shape its operating

rhythm, incident handling model, and quality bar while using telemetry, artificial intelligence, and machine learning to

proactively detect and resolve issues. Because Monetization changes can directly affect revenue and often involve confidential or

financial information, you'll use strong judgment, careful rollout practices, and a high bar for reliability. We're opening this

role at the Senior Software Engineer and Staff Software Engineer levels.

Automated billing anomaly

detection for event drops, abuse spikes, and transactional discrepancies

End-to-end telemetry, tracing, and

reconciliation across CustomersDot, Salesforce, Zuora, and usage and billing pipelines

What you’ll do​ Design, build, and operate metrics, logs, and traces across the Monetization stack using tools such as Prometheus and

Grafana.

Implement automated detection for billing, data, and event anomalies, and route alerts to the

designated feature teams.

Develop reconciliation and data integrity checks across usage and billing

pipelines.

Define and track service reliability targets (SLOs) and service level indicators (SLIs) to measure

reliability, write runbooks, and take part in incident handling.

Explore artificial intelligence and machine

learning techniques to predict system anomalies and accelerate resolution.

Review merge requests and offer

feedback to other Monetization engineers.

Collaborate with Product, Finance, Support, and other partners to

turn operational needs into reliable tooling.

What you’ll bring​ Professional experience

with Ruby on Rails.

A background in site reliability or observability engineering, including monitoring,

alerting, SLOs, SLIs, runbooks, incident handling, and tools such as Prometheus, Grafana, and OpenTelemetry.

Experience building anomaly detection, monitoring, or risk management tooling.

Exposure to data

stores for reporting and insights, especially ClickHouse, and the change data capture and event streaming pipelines that feed

them, such as Siphon and NATS JetStream.

Experience with billing, financial, or other business-critical

systems.

Experience owning a project from concept to production, including proposal, discussion, execution, and

monitoring.

Clear, concise communication about complex technical, architectural, and organizational problems in

English, with the ability to propose thorough, iterative solutions in a remote and largely asynchronous work environment.

Additional relevant experience includes working knowledge of Python for anomaly detection and data work, and experience

with Zuora or Salesforce.

You'll report to the Engineering Manager, Observability,

Monitoring, and Integrations. Our team works asynchronously, with regular planning and retrospectives, and we jointly manage

deployments, incident management, testing, and safe rollouts. For more on how Monetization works, see [Link: Monetization

Sub-department Handbook].

How GitLab Supports Full-Time Employees​

• Benefits to support your

health, finances, and well-being

• Flexible

Paid Time Off

• Team Member

Resource Groups

• Equity Compensation &

Employee Stock Purchase Plan

• Growth and Development

Fund

• Parental

Leave

Please note that we welcome interest from candidates with varying levels of experience; many

successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups

are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and

allow our recruiters to assess your application.

Country Hiring Guidelines: ​GitLab hires new team

members in countries around the world. All of our roles are remote, however some roles may carry specific location-based

eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting

process.

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action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement,

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please let us know during the recruiting

process.