Senior Billing Specialist

Senior Invoicing Specialist

Smartly

We are looking for an Invoicing Specialist to join our Global Finance team in Manila.  SENIOR INVOICING SPECIALIST As a Senior Invoicing Specialist at Smartly, you will play a key role in ensuring the accuracy, timeliness, and efficiency of our invoicing operations. Working closely with Finance, Customer Success, Sales, and other cross-functional teams, you will help maintain high standards in billing processes while supporting a growing global business. Your work will directly contribute to a seamless customer experience and strong financial operations. WHAT YOU WILL DO * Master our in house billing system. * Prepare, review, and process customer invoices accurately and on time * Validate billing data and supporting documentation to ensure invoice accuracy and compliance with internal policies * Investigate and resolve invoicing discrepancies, billing inquiries, and payment-related issues * Partner with Customer Success, Sales, Revenue Operations, and Finance teams to ensure billing information is complete and accurate * Maintain invoicing records and supporting documentation in financial systems * Support month-end close activities, reconciliations, and reporting related to invoicing and accounts receivable processes * Identify opportunities to improve invoicing workflows, controls, and operational efficiency * Assist with audits and compliance requests by providing accurate billing documentation and supporting information WHAT WE ARE LOOKING FOR * Experience working in invoicing, billing, accounts receivable, or a related finance operations role. * Strong attention to detail and commitment to delivering accurate work * Experience working with financial systems, ERP platforms, or billing tools * Ability to investigate issues, identify root causes, and resolve discrepancies effectively * Experience in Netsuite & Salesforce is considered an advantage. * Strong organizational skills and the ability to manage multiple priorities and deadlines * Experience in a SaaS company is considered an advantage. * Excellent communication skills and confidence working with cross-functional stakeholders.  * Proficiency in Microsoft Excel or Google Sheets for data review and analysis * A proactive approach to process improvement and operational excellence ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

Senior Microsoft Operations Specialist

boxxe

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. How you’ll fit into the big picture ✨ Microsoft Operations is key to the success of our Microsoft business unit. As Senior Microsoft Operations Specialist, you will play an important role in ensuring Microsoft agreements, renewals, orders, and contract submissions are completed accurately, compliantly and on time. You will act as a subject matter expert for Microsoft operational processes, supporting the team with complex queries, escalations, training, and continuous improvement. Working closely with licensing, solutions, sales, and finance colleagues, you will help boxxe deliver a smooth customer experience and effectively support multi-million-pound Microsoft licensing agreements. What you’ll be doing 🎯 •    Act as a senior point of contact for Microsoft Operations, providing guidance, escalation support and operational expertise to colleagues and the wider business. •    Process and oversee Microsoft orders, renewals and agreement submissions accurately, ensuring Microsoft requirements, compliance rules and key milestones are met. •    Use Microsoft procurement, licensing and administration systems to resolve customer, vendor and internal queries. •    Support the team with complex operational queries, working closely with licensing and solutions specialists where needed. •    Monitor workload, agreement milestones and SLAs to ensure operational tasks are completed accurately and on time. •    Maintain accurate internal agreement records, ensuring customer, contract and renewal information is current. •    Carry out quality checks on Microsoft agreement and order submissions to reduce errors, manage risk and support compliant delivery. •    Liaise with Finance to support timely invoice reconciliation and resolution of supplier billing queries. •    Deliver training, coaching and process guidance to new and existing Operations Specialists and sales teams. •    Maintain and improve operational guides, ensuring documentation reflects Microsoft programme and process changes. •    Identify opportunities to improve Microsoft operational processes, controls and ways of working across the team. •    Support the Microsoft Compliance Manager with reporting, presentations and operational insight. •    Supporting the overall team when required. What experience we think you’ll need 🚀 Essential •    Previous experience in a Microsoft Operations or licensing role. •    Strong understanding of Microsoft licensing programmes, agreement processes and operational compliance requirements. •    Confident using Microsoft procurement, ordering or administration systems. •    Excellent attention to detail, with the ability to manage complex information accurately. •    Strong organisational skills and the ability to manage competing priorities in a deadline-driven environment. •    Clear communication skills, with the confidence to support colleagues and engage with internal stakeholders. •    A logical, problem-solving approach and the ability to identify risks, errors or process gaps. •    Motivated to deliver high standards individually and as part of a team. Desirable •    Experience supporting process improvement or documentation updates. •    Experience preparing reports, MI or operational updates. •    Strong Excel skills or experience working with operational data.   >  As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, > and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, > age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and > business need.

🇧🇪 Senior Customer Support Specialist - Belgium

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🚀 THE CHALLENGE 🚀 Customer Success Specialists (CSS) ensure a smooth onboarding journey to key accounts and provide ongoing support throughout their partnership with Alan. They are accountable for operational excellence and long-term satisfaction of our most strategic accounts and play a critical role as Alan continue expanding Enterprise and Public sector partnerships. We are looking for senior professionals able to scale the role's process and guidelines as we move forward. The goal is to set the standards for our customized approach to onboarding! 👩‍💻 Helping Our Admins Your primary mission is to ensure operational excellence and an outstanding admin experience across a portfolio of key accounts (5 to 10 accounts per CSS). You'll be the go-to expert for complex admin topics such as affiliations, payroll management, invoicing, and billing—delivering meaningful, proactive, and delightful support while building deep expertise along the way. You will: * Train and onboard admins on Alan's product, workflows, and best practices (remote and occasionally onsite): affiliation lifecycle, payroll management, invoicing, and more * Own admin support end-to-end for your account portfolio: handle requests, investigate issues, coordinate with internal teams, and ensure timely resolution * Manage complex or sensitive conversations with admins (objections, escalations, high-stakes operational topics) with clarity and empathy * Anticipate risks (missing affiliations, payroll edge cases, invoicing issues) and prevent blockers before they impact admins 👷 Building the role in Belgium All CSS actively contribute to improving Alan beyond their day-to-day support work. You'll help shape the function itself—designing processes, playbooks, and ways of working that will scale as we grow. You will: * Identify recurring pain points and propose improvements: documentation, playbooks, tooling, and product feedback (with Product Specialists and relevant crews) * Contribute to team priorities depending on the period: process/tooling projects, knowledge sharing, and occasionally hiring-related work * Report on operations at the company level to ensure visibility on opportunities derived from admin insights * Collaborate closely with Key Account Managers, Pre-Sales, Customer Success Managers, and Operations to remove blockers, coordinate resolutions, and surface product/process improvements 🔍 PROFILE & SKILLS Soft Skills: * Demonstrate strong ownership and autonomy on their missions * Demonstrate growth mindset, challenges positively, learn fast * Demonstrate strong client-facing posture and communicate effectively both internally and with admins. At ease to train small group of several people/go onsite to meet our members * Able to embrace change, have collaborative mindset * Good listening skills, empathy and pedagogic skills. * At ease with complex conversation and/or admin conversations. Hard Skills: * Excellent and structured written & oral communication skills in both Dutch and English❗️ * Excellent problem-solving skills.: able to structure a problem, identify relevant solutions * Great organization skills / Time management skills: is comfortable facing several competing priorities autonomously Experience: * Customer-Facing Experience: Previous experience in BtoB customer-facing roles, such as Customer Success, teaching, or communication. * Autonomous, driven, can organize themselves well (comfortable in our fast-paced environment), missionary * At ease with complex / new topics (experience in complex environments, strong studies…) * [Opportunistic] Exceptional profiles with sales-facing roles experience (e.g. Account executive, Sales) are also part of the scope ⭐ JOIN THE CARE TEAM AS CUSTOMER SUPPORT SPECIALIST! ⭐️ You will thrive at Alan if you: * Have a genuine passion for helping others and find joy in solving member challenges * Master Dutch and English at a full working proficiency level (written and spoken) * Navigate technology with confidence and embrace digital tools * Feel at ease connecting with members across all channels - email, visio call, and phone calls * Bring natural empathy and a calm presence to every interaction * Love taking initiative and turning ideas into action * Thrive in collaborative environments where you can both learn and share knowledge * Bonus: Already understand the Belgian healthcare system (but don't worry if you don't - we're great teachers! 😉) For this opportunity, we are aiming to hire full time and within the B0-C0 level range 🌍 HOW WE WORK * Location: You must be legally eligible to work from Belgium. * Remote work: We offer remote work flexibility, but we value in-person collaboration   🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? 🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 🤘A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work