Senior Microsoft 365 Program Manager 18568

IT Operations & AI Support Tutor - Freelance

Kiron Open Higher Education

ABOUT THE PROGRAM: Kiron is delivering Skill IT Up, a free six-month blended online upskilling program targeting the role of IT Operations & AI Support Specialist. The program is part of the federal IQ - Integration durch Qualifizierung initiative, funded by ESF+ and BMAS, and is designed for people with a migration or refugee background seeking to build sustainable careers in Germany's IT sector. The program combines technical IT training, AI literacy, German workplace language development, and career coaching. Learners work primarily through self-paced content on platforms including DataCamp and Coursera for Impact, with live tutoring sessions providing structured academic support and applied guidance. The first cohort launches in mid-July 2026, with subsequent cohorts running through December 2028. ABOUT THE ROLE We are seeking two experienced freelancers to support us as IT Operations & AI Support Tutors. You will facilitate weekly live group tutoring sessions for Skill IT Up learners, primarily from August 2026 onwards. Two tutors will work in parallel, each supporting one of two learner groups drawn from the same cohort (approximately 20-25 learners per group). This parallel structure ensures manageable group sizes and continuity of support. Sessions follow an open-ended drop-in Q&A format, responding to learners' questions and challenges as they arise from the curriculum. Tutors will also occasionally design short micro-project assignments to deepen applied learning, discussed collectively in the following session. Most assignment design work is expected to take place in the first months of the contract, so that a shared roadmap is in place from the outset. YOUR TASKS You will: * Facilitate weekly live online group tutoring sessions via Zoom (approximately 1 hour per session) in an open-ended drop-in Q&A format * Support learners with core topics in IT operations and support, including IT fundamentals, cloud operations (Microsoft Azure), security and compliance, AI-assisted IT workflows, and IT support tools and ticketing systems * Occasionally design and introduce short micro-project assignments discussed in the following tutoring session; most assignment design should be completed in the early weeks of the contract * Align session content with the program curriculum and the self-paced learning resources learners are using (DataCamp, Coursera for Impact) * Coordinate closely with the Senior Program Manager and the Learning Designers to ensure alignment with curriculum goals and learner progress * Provide brief asynchronous support between sessions * Contribute structured feedback on learner progress and program quality YOUR PROFILE * Demonstrable professional experience in IT operations, IT support, sysadmin, cloud operations, cybersecurity or a closely related technical field * Sound, up-to-date knowledge of IT tools, platforms, and workflows relevant to the target role, including common helpdesk and ticketing environments, cloud operations (ideally Microsoft Azure / AZ-900) and relevant security, compliance, and identity aspects (ideally across Microsoft Azure and Microsoft 365 / SC-900), AI-assisted IT support * Familiarity with the German IT job market and workplace context * Experience in training, teaching, mentoring, or facilitation * Good communication skills in both English and German (C1 level or above in each) * Ability to explain complex technical topics clearly and accessibly to learners at an intermediate level Nice-to-have * Prior teaching, mentoring, or tutoring experience, particularly in a technical domain * Relevant certifications such as CompTIA A+, Microsoft AZ-900 / SC-900, or similar * Experience working with or for people with a migration or refugee background * Comfort working with diverse, international learner communities and intercultural sensitivity * Familiarity with blended or digital learning environments * Knowledge of AI tools used in IT operations or support contexts OUR OFFER * Weekly commitment: approximately 1.5-2 hours (1 hour live session + 30 minutes async support), with additional time in the first weeks for onboarding and assignment design * Contract start: 1 August 2026 * Hourly rate: 28 - 35€/hour gross * Fully remote - sessions delivered via Zoom * Opportunity to contribute to a meaningful, ESF+-funded programme supporting migrants and refugees into Germany's IT sector * Possibility of continuing involvement in future Skill IT Up cohorts (running through December 2028)

Senior Program Manager

Edge of Talent AB

De mest framgångsrika digitala transformationerna handlar inte om teknik i första hand. De handlar om människor, ledarskap och förmågan att skapa riktning när många intressen, system och verksamheter behöver röra sig mot samma mål. På Edge samarbetar vi med organisationer som står inför några av sina största förändringsresor. Det kan handla om att modernisera affärskritiska system, etablera nya digitala arbetssätt, genomföra stora transformationsprogram eller skapa helt nya digitala förmågor med hjälp av AI, data och molntjänster. För att möta den ökande efterfrågan söker vi nu fler Senior Program Managers och Digital Transformation Leads som vill vara en del av vårt nätverk av erfarna ledare. Vi söker inte till ett specifikt uppdrag. Vi söker personer som vill vara med och leda några av marknadens mest betydelsefulla förändringsinitiativ. När förändring blir ditt viktigaste uppdrag Som Program Manager eller Transformation Lead arbetar du sällan med ett enskilt projekt. Du ansvarar istället för helheten, flera parallella initiativ som tillsammans ska skapa långsiktig verksamhetsutveckling. Du blir en strategisk partner till ledning och verksamhet samtidigt som du skapar rätt förutsättningar för projektledare, utvecklingsteam och verksamhetsrepresentanter att lyckas. Din roll handlar om att skapa struktur, prioritera rätt, hantera beroenden och säkerställa att investeringar i digitalisering leder till konkreta affärsresultat. Hos våra kunder får du möjlighet att arbeta med omfattande transformationsprogram inom exempelvis ERP, CRM, molnplattformar, AI, data, cybersäkerhet, integrationer och modernisering av affärskritiska system. Du leder förändringsresor där teknik, processer och människor utvecklas tillsammans. Ett ledarskap som skapar förtroende Vi tror att du är en person som känner dig lika bekväm i ett möte med företagsledningen som i en workshop tillsammans med arkitekter, produktägare och projektledare. Du har förmågan att skapa samsyn även när olika intressen konkurrerar och vet hur man bygger engagemang genom tydlig kommunikation och ett närvarande ledarskap. Du har erfarenhet av att styra komplexa program med flera projekt, många intressenter och höga krav på kvalitet, styrning och leverans. Samtidigt är du pragmatisk och vet när beslut behöver fattas för att skapa framdrift. Vi tror att du har Du har minst åtta års erfarenhet av projekt eller programledning och har under din karriär lett större digitaliserings eller transformations initiativ där flera verksamhetsområden varit involverade. Du är van att arbeta nära styrgrupper och ledningsgrupper och har ett naturligt fokus på affärsnytta, förändringsledning och långsiktig utveckling. Du har sannolikt erfarenhet från större organisationer där komplexitet är en naturlig del av vardagen och där leveranser sker i nära samarbete mellan verksamhet, IT och externa partners. Har du arbetat med internationella program, organisationsförändringar eller större implementeringar av exempelvis Microsoft Dynamics 365, SAP, Salesforce eller andra affärskritiska plattformar ser vi det som ett stort plus. Där teknik, strategi och verksamhet möts Våra kunder driver förändring inom en rad olika områden. Det kan handla om digital transformation, AI och automatisering, molnresor, data och analysplattformar, cybersäkerhet, ERP och CRM-program, integrations plattformar eller modernisering av komplexa IT-landskap. Det viktigaste är inte vilken teknik du har arbetat med, utan att du har erfarenheten och ledarskapet som krävs för att skapa resultat i förändringsinitiativ där både människor och teknik behöver utvecklas tillsammans. Ett partnerskap inte bara nästa uppdrag På Edge tror vi på långsiktiga relationer. Vi vill lära känna våra konsulter på djupet och förstå vilka typer av uppdrag som motiverar dem, vilka miljöer de trivs i och vilka utmaningar de vill ta sig an härnäst. Genom vårt nätverk av kunder inom offentlig sektor, industri, energi, finans, retail, telekom, life science och andra kunskapsintensiva verksamheter får du möjlighet att arbeta i uppdrag där din erfarenhet verkligen gör skillnad. Vi arbetar nära våra kunder och är måna om att varje uppdrag ska vara rätt både för kunden och för dig. Projektanställning eller eget bolag, du väljer Vi samarbetar både med dig som vill arbeta som projektanställd och med dig som driver eget konsultbolag. Det viktigaste för oss är inte anställningsformen, utan att vi tillsammans bygger ett långsiktigt och professionellt samarbete. Är du redo för nästa transformationsresa? Om du vill fortsätta utvecklas i uppdrag där du får påverka på riktigt och där ditt ledarskap bidrar till långsiktiga resultat, ser vi fram emot att höra från dig. Skicka gärna ditt CV eller din LinkedIn-profil. Vi arbetar löpande med att matcha våra konsulter mot nya uppdrag och tar gärna ett förutsättningslöst samtal om hur vi kan skapa nästa steg tillsammans. Välkommen till Edge.

Senior Manager, AI Process Transformation(Req. #6930)2 Locations

Unknown Employer

Description Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™ and TiVo®. Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 1,500 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology. Role Summary Xperi is expanding its AI Strategy & Operations team to accelerate measurable business value from AI. This role sits within a small, high-impact team operating with a startup mindset, where team members are expected to work collaboratively across a wide range of initiatives and contribute wherever needed. The Senior Manager, AI Process Transformation will initially operate as an individual contributor, responsible for leading AI-enabled process transformation from discovery through implementation. This includes identifying inefficient workflows, redesigning them using AI and automation, and delivering measurable improvements in cost, speed, quality, and scalability. This role is execution-focused, with success defined by implemented solutions and measurable business impact. Core Responsibilities Own end-to-end transformation of business processes, including discovery, mapping, redesign, AI enablement, implementation support, and measurable ROI delivery. Example areas include (but are not limited to) finance, accounting, FP&A, sales operations, and legal workflows, particularly those that are data-intensive, spreadsheet-driven, or reliant on manual processes. Process Discovery & Diagnosis Map current-state workflows including inputs, decisions, handoffs, systems, and manual interventions. Identify inefficiencies, bottlenecks, data fragmentation, and quality gaps that limit performance or scalability. Prioritize opportunities based on business impact, feasibility, and ability to scale across teams. AI-Enabled Process Redesign Define future-state workflows embedding AI capabilities such as copilots, agents, automation, analytics, and improved data access. Determine where AI should augment human work, automate tasks, or introduce new decision-support capabilities. Design practical, implementable workflows that fit within Xperi’s tools, systems, and operating model. ROI & KPI Ownership Define baseline performance and design appropriate KPIs for each initiative based on the specific process being improved. Develop business cases that quantify expected impact, and implement measurement frameworks to track outcomes after deployment. KPIs should be tailored to each workflow, but may include metrics such as cycle time reduction, labor savings, error reduction, throughput improvement, or financial impact. Ensure that each initiative has a clear measurement plan and that results are validated and sustained post-implementation. Implementation Partnership Work closely with program managers, engineers, IT, and business stakeholders to move initiatives from concept to implementation. Own process design, business requirements, and outcomes, while collaborating with technical teams responsible for building and deploying solutions. Ensure implementations align with intended workflow improvements and deliver expected business results. Technical & Business Alignment Act as a business operator with strong technical fluency. Understand AI concepts such as LLMs, agents, APIs, MCPs, and connectors, and be able to engage effectively with engineering teams. Bring a business analyst mindset to understanding tools and workflows, without being responsible for solution architecture or implementation. Change Management & Influence Drive adoption and sustained use of redesigned workflows through stakeholder engagement, communication, training, and practical enablement resources. Operate as a self-starter who can make progress across teams through credibility, strong problem-solving, and influence, rather than relying on formal authority. Required Qualifications • 8+ years of experience in process transformation, business operations, consulting, business analysis, or related roles • Demonstrated experience leading process improvement initiatives from discovery through implementation • Strong ability to document current-state workflows and design future-state processes • Proven ability to deliver measurable operational or financial improvements • Strong analytical and quantitative skills, particularly in data-heavy environments • Experience working in cross-functional teams involving business, engineering, and IT stakeholders • Working familiarity with AI tools, automation, analytics, and enterprise systems • Ability to communicate complex concepts clearly to both technical and non-technical audiences • Ability to drive progress and outcomes across teams without direct authority Preferred Qualifications • Experience in finance, accounting, FP&A, sales operations, legal, or other data-intensive business functions • Experience applying AI, automation, or analytics to improve workflows • Familiarity with enterprise systems such as Salesforce, NetSuite, Jira, Confluence, Microsoft 365, or similar platforms • Background in Lean, Six Sigma, business process reengineering, or operational excellence methodologies • Experience working with spreadsheet-heavy or manual operational workflows • Exposure to data platforms, integrations, or workflow automation tools • Familiarity with responsible AI, data privacy, or compliance considerations • Advanced degree (MBA, MS, or similar) is a plus Life @ Xperi: At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes. Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success. Rewards include: Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future. Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community. Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, and fitness facilities. A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home. The estimated base salary range for this full-time position is $132,112 - $175,049 plus bonus and benefits, and can vary if outside of this location. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, market demands, internal parity, and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.