Service Quality Specialist

JOIN US AS A (SENIOR) QUALITY SPECIALIST (ALL GENDERS) IN OUR PRE-INTEGRATION AND TESTING TEAM AND HELP SHAPE THE FUTURE OF AUTONOMOUS MOBILITY! As a Quality Specialist – System Testing in the Pre‑Integration and Testing (PIT) Team, you will work hands‑on on testing the future of our Mobility Platform solution. As part of the PIT team within the Vehicle Integration Domain, you will operate in an agile, cross‑functional, and bottom‑up environment, driving system‑level testing and automation while continuously raising quality standards across the domain. WHAT YOU WILL DO * Execute comprehensive system tests in various environments, including HiL and vehicles, both manually and using automated test frameworks * Proactively automate existing and new test cases to improve regression coverage and test efficiency. * Design system‑level test cases, ensuring sufficient test coverage and traceability. * Identify, analyse, and report defects in a clear, structured, and reproducible manner using defect tracking tools. * Act as an advocate for quality within your team and across the domain. * Promote shift‑left practices, automation, and fast feedback loops. * Conduct hands‑on testing, including autonomous test drives in Hamburg, and collaborate in joint testing sessions. * Take responsibility for commissioning and maintaining HiLs and vehicles (when needed), ensuring readiness for continuous testing and development.   WHAT WILL HELP YOU TO FULFIL YOUR ROLE  * Experience working in agile and cross-functional environments, closely collaborating with developers, product owners and other roles. * Experience working with complex, distributed systems. * Familiarity with Unix‑like operating systems, such as QNX and/or Linux. * Solid understanding of automotive communication protocols (e.g. CAN, Automotive Ethernet). * Experience in writing system‑level test cases using ALM tools such as Polarion or Codebeamer. * Solid knowledge of test automation frameworks and scripting languages (e.g. Python, ECU‑TEST, CAPL, Behave). * Experience with automotive testing tools like Vector CANoe, dSPACE or similar. * Familiarity with ASPICE processes and other automotive testing standards.   WHAT WILL HELP YOU TO FULFIL YOUR ROLE  * Able to work independently while contributing effectively to team goals. * Technically curious and motivated to continuously improve testing and quality. * Understand the importance of requirements management and ALM tools (e.g. Polarion). * Thrive in agile, dynamic environments with a bottom‑up company culture. * Open to occasional and planned travel, including trips to Berlin, Munich, and the USA, coordinated in advance.   BONUS * Familiarity with CI/CD workflows, including creating, configuring, and maintaining pipelines. * Experience interacting with backend systems (e.g. REST APIs, databases) for test automation purposes. * Previous experience in cybersecurity testing.   We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you! OUR BENEFITS IN A NUTSHELL * Competitive salary (including bonus)   * Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!  * Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)  * Budget and monthly expense allowance for home office setup  * Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! * Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides * Subsidized fitness club membership or bike leasing  * Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes  * Mental health support, 1:1 sessions with external professionals and mental unload workshops  * 30 vacation days, sabbatical and unpaid leave option  * Relocation support with service provider (visa, administration, etc.)  * Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here.  BE WHO YOU ARE! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. HOW WE WORK At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm. Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs. If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process, or follow us on Instagram for a look behind the scenes at MOIA. WHO WE ARE At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.  With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.  MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. YOUR APPLICATION TO MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.

Customer Service Specialist Location: West Malling Contract: Fixed Term (12 Months) and Permanent  The Opportunity: We are looking for a professional, customer-focused individual to join our award-winning Customer Service team at an exciting stage in our journey. This role goes beyond traditional customer support. As a Customer Service Specialist, you will act as a trusted point of contact for customers, providing guidance, resolving enquiries, and helping to deliver positive outcomes through a consultative approach. You will build strong relationships with customers and stakeholders, work collaboratively across the business, and identify opportunities to enhance the customer experience. This role is ideal for someone who enjoys balancing customer needs with business priorities whilst maintaining a consistently high standard of service. Key Responsibilities * Deliver professional, consultative support to customers via telephone and email. * Build trusted relationships with customers, acting as a valued partner and advocate throughout their journey. * Manage customer enquiries from initial contact through to successful resolution, taking ownership throughout the process. * Proactively identify opportunities to enhance the customer experience and improve customer outcomes. * Work collaboratively with internal departments and external stakeholders to ensure efficient handling of customer requests. * Navigate multiple systems and processes confidently to investigate and resolve queries. * Liaise with data providers and third parties to resolve search-related enquiries. * Communicate clearly and professionally with customers, colleagues, and stakeholders at all levels of the business. * Support the introduction and development of a customer success mindset across the Customer Service function. * Balance customer expectations with business requirements, ensuring positive outcomes for all parties. * Monitor customer feedback, identify trends, and contribute to service improvement initiatives. * Meet agreed customer service, quality, and productivity KPIs. * Maintain high Service Quality standards and contribute to continuous improvement activities. * Develop and maintain a strong understanding of SearchFlow's products, services, systems, and processes About You: We are looking for someone who is proactive, professional, and passionate about delivering excellent customer experiences. You will be an effective communicator who enjoys building relationships, solving problems, and working collaboratively to achieve the best outcomes for customers. You will have: * The ability to build rapport quickly and confidently manage conversations with a variety of stakeholders, both internally and externally. * A customer-centric mindset with a genuine passion for delivering positive outcomes. * Strong problem-solving skills, with a proactive and solution-focused approach. * Confidence in handling challenging conversations whilst maintaining professionalism and empathy. * Excellent organisational skills and the ability to manage multiple priorities effectively. * A collaborative team player who enjoys working across departments to achieve the best outcomes for customers. * The ability to influence, engage, and build credibility with customers at varying levels of seniority. * A commitment to continuous improvement and helping shape the future direction of customer service and customer success within the business.