ServiceNow ITSM Product Specialist - 18889
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description
We are looking for a Senior ServiceNow ITSM Product Specialist / Technical Project Lead
What You Will Work On
Lead ServiceNow ITSM initiatives from business needs and requirements through implementation
Coordinate initiatives together with Product Owners, process owners, platform teams, and business stakeholders
Lead workshops and translate business/process needs into technical requirements
Drive scope, solution design, planning, testing, training, and implementation
Ensure solutions follow ServiceNow best practices and OOTB functionality
Act as the bridge between ITSM processes, ServiceNow platform teams, and business stakeholders
Lead solution discussions and recommend appropriate technical approaches
Support initiatives such as Universal Request changes and Incident management
Support rollout of Workspace solutions to different user groups
Prepare ITSM for AI, Now Assist, automation, and related capabilities
Structure and manage backlogs, epics, features, and user stories
Drive technical teams and ensure progress without necessarily owning the detailed technical implementation
What You Bring
7+ years of professional experience / Senior level
Deep and current technical knowledge of ServiceNow ITSM
Experience leading technical projects within ServiceNow ITSM
Experience driving ServiceNow implementations or major platform changes
Strong understanding of business processes and technical ServiceNow solutions
Experience working with business stakeholders and technical teams
Experience with backlog, epics, features, and user stories
Strong understanding of OOTB functionality versus customizations
Good knowledge of:
Incident
Request
Change
Knowledge
CMDB
CSDM
Ability to lead and challenge solution discussions
Strong stakeholder management and communication skills
Fluent/professional Swedish communication skills