Business Operations and Growth Lead

Senior Business Operations and Growth Lead

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  Our Japan team is growing, and we want you to be part of it! Japan is a key market for Airbnb’s future growth and is currently receiving significant attention and resources to further accelerate its development as both a destination and origin market. The functional teams in Japan work closely together, alongside regional and central teams, to develop and execute a unified market strategy. The Difference You Will Make: As a Senior Business Operations and Growth Lead,  you will work with the Country Manager, Japan to develop and execute strategies to grow the success of the Airbnb Platform in your territory. You will also align the functions operating in your country behind common objectives and work with other teams in the organization on cross border projects. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed. You should be great at understanding the needs of the airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace. In addition, we expect you to own and lead the growth of origin guest demand in the market to 10x our penetration.  You will partner closely with multiple cross functional teams to achieve our origin guest ambition, and will be the single most accountable leader regarding guest demand growth.  From analysis, strategy to execution, we expect you to lead the team while operationalizing multiple programs simultaneously. A Typical Day: * In the short term the role will consist in shaping the levers and approach that should be developed at the country level to grow our communities. * The role will also be instrumental in aligning all the functions in order to achieve the objectives set up with the Country Manager. * The person will be the point of contact of multiple cross-functional teams in-country and in-region/central in order to get feedback and provide insights on key launches. * The person will be building the analysis and frameworks that will support the decisions taken in the country to achieve the goals * The person will own the country’s origin guest growth strategy to follow through on the execution and results. Your Expertise: * 12+ years experience in consulting position, or project management in the tech platform industry.  Hospitality or online Travel Agency (OTA) industry is preferred. * Experience working cross-functionally with product, marketing, sales operations and enablement teams * Ability to take initiative and deal with uncertainties * Strong appetite for working with the Airbnb community * Ability to manage complex projects and multi-task with excellent organization skills. * Pays attention to both details and macro-level outcomes * Seasoned internal and external communicator with strong interpersonal skills * Ability to thrive in a fast-paced, dynamic and ever changing startup environment.  Being resilient, learning from mistakes and improving quickly. * Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity. * Data driven, can do attitude, strategic thinker and passion for new products and solutions. * Comfortable with Excel, SQL * Strong verbal and written communication skills in English.  Being bilingual in Japanese is a big plus. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Senior Business Operations and Growth Lead, Ticketing

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. THE COMMUNITY YOU WILL JOIN The New Initiatives Team is Airbnb's internal engine for building new businesses. We identify opportunities beyond Airbnb's core offering, test them quickly, and scale what works into durable, high-performing businesses with global reach. The team operates across the full arc from early concept and market validation through to the operational frameworks and growth strategies that make a new business scalable. We sit at the center of the organization, which means we work across every function including Product, Engineering, Design, Marketing, Supply, and Finance, and we are accountable for turning insights into outcomes, not just recommendations. THE DIFFERENCE YOU WILL MAKE As a Senior Business Strategy and Operations Lead for Ticketing, you will be responsible for defining the strategy, setting priorities, and driving Airbnb's tickets business to its goals. You will own the outcomes: supply activation, tickets sold, Gross Booking Value, and quality of guests experience. Cross-functional teams in product, marketing, supply, and partnerships rely on the priorities you set, and you are accountable for making sure those priorities are the right ones. This is a role with strategic authority. You will define what the business works on and why, push back when plans fall short, and make the calls that keep the business on track. You will also need broad functional command: depth in product, marketing, supply, and analytics to assess plans critically, identify the right path forward, and hold partners to a high bar. The measure of success is always the outcome. A TYPICAL DAY * Strategic Leadership: Define and drive Airbnb's approach to tickets. Identify which partners and categories matter most, building the business case, and translating market dynamics into growth plans that move the needle on supply activation, GBV, and customer experience. * Market and Partner Intelligence: Maintain a deep, current understanding of the ticketing market, across tours, activities, attractions and live events. Includes depth in understanding of OTAs, primary and secondary ticketers, reservation systems, and channel managers; bring well-synthesized intelligence and relationships to leadership that shapes what Airbnb prioritizes and how. * Analytical Excellence: Build the financial models, performance frameworks, and operational analyses that underpin every strategic decision. Go deep on the data personally; translate complex findings into clear, actionable recommendations. * Cross-Functional Collaboration: Work across Product, Marketing, Supply, Finance, and Partnerships to align plans, close gaps, and ensure the right things get prioritized. Know what motivates each team and shape your approach accordingly. Bring enough fluency in product and marketing to be a credible partner in both rooms - whether that means shaping requirements, influencing a roadmap, or defining how demand flows through and with distribution technology partners. * Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Serve as a trusted advisor by translating complex data and market dynamics into clear recommendations that drive decisions. * Innovation and Growth: Continuously identify new levers, such as incentive structures, partner programs, go-to-market approaches, that can accelerate supply activation,tickets sold, GBV and activate the Airbnb flywheel. Bring creativity to both the strategy and the execution. YOUR EXPERTISE * 12+ years of experience in strategy, business operations, or a closely related field at a high-growth technology or marketplace company; a track record of owning ambiguous, high-impact problems and delivering measurable results. MBA preferred. * Genuine analytical depth: builds complex financial and operational models personally, finds non-obvious insights in large datasets, and communicates findings with precision. Proficient in Excel; SQL experience strongly preferred. Actively uses AI tools to go faster and deeper. * Product fluency: understands how software products are built, can identify gaps and write structured requirements, and has experience influencing product roadmaps without owning engineering resources. * Marketing fluency: understands growth and acquisition mechanics, has worked with or alongside marketing teams on demand-side programs, and can think rigorously about how to drive conversion and LTV. * Experience in or adjacent to the ticketing technology ecosystem—channel managers, reservation systems and ticketing platforms.  * Operates effectively without direct authority: earns influence through the quality of their analysis and the clarity of their recommendations; builds strong working relationships across functions and levels. * A self-starter who continuously learns—new tools, new domains, new methods—without being asked to. Comfortable finding answers in places others haven't looked. * Outcome-obsessed: focuses on the metrics that matter, brings creativity and persistence to removing obstacles, and adjusts approach quickly when the situation changes. * Exceptional communicator: writes and presents with clarity and precision, and adapts fluently for a data review, a partner negotiation, or an executive audience. YOUR LOCATION: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. OUR COMMITMENT TO INCLUSION & BELONGING: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $204,000—$249,000 USD

Principal Strategy Manager, Developer GTM Growth

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * Austin, US * New York, US * San Francisco, US ABOUT THE ROLE Cloudflare is looking for a Principal Strategy Manager, Developer GTM Growth to join the Developer Platform GTM team. This role partners directly with the Developer Growth leader to define, execute, and evolve how Cloudflare acquires, activates, and grows developers on the platform. You will operate at the intersection of strategy and execution, owning PAYGO operations and growth motions end to end. The Developer Platform is one of Cloudflare's fastest-growing businesses, spanning compute, storage, AI inference, media, and a growing ecosystem of developer tools. How developers discover, adopt, and scale their usage on the platform is changing rapidly, driven by AI, shifts in how software gets built, and an increasingly competitive market. This role is for someone who thrives in that environment: someone who can take a loosely defined problem, structure a plan, rally cross-functional partners, and drive measurable outcomes. You will own a mix of strategic and operational work across campaigns, strategic partnerships, program support, operations, and forecasting. The common thread is that you are the person who ensures things move forward, whether that means owning the outcome directly, incubating a motion, or reinventing the strategy and execution necessary to grow the business. This role reports to the Developer GTM Strategy & Incubation team. RESPONSIBILITIES GROWTH STRATEGY AND OPERATIONS * Partner with the growth team to operationalize how Cloudflare grows and scales its broader pay as you go business. * Own and manage the pay-as-you-go (PAYGO) forecast, identifying key levers and trends across all PAYGO products, surfacing risks and opportunities, and keeping leadership informed on trajectory. * Design and drive strategic campaigns aimed at increasing adoption, activation, and expansion across the platform. * Identify and act on growth levers across the customer journey, from sign up through production usage, partnering with product, marketing, finance, and data teams to improve conversion, retention, and expansion. * Help define how growth motions contribute to broader Cloudflare adoption, including usage growth across compute, storage, AI, security, networking, and adjacent pay as you go products. PROGRAMS AND PARTNERSHIPS * Partner with growth leaders on scaling strategic Cloudflare growth programs like Cloudflare for Student and Cloudflare for Startups, and Workers Launchpad. * Spearhead, negotiate, and operationalize strategic external partnerships with ecosystem players to grow developer mindshare, acquisition, and adoption. * Work with Product and Growth leadership to identify high value partnership opportunities and build the business case, deal structure, and execution plan to bring them to life. * Build partnership motions that can expand beyond a single product or program and support Cloudflare’s broader platform adoption. NARRATIVE-LED ADOPTION * Identify industry tailwinds and emerging developer behaviors, including AI agents, MCP servers, vibe coding, multi-tenant applications, and new application architectures, then translate them into actionable growth motions. * Work cross functionally with Technical Marketing, Developer Relations, Demand Generation, and Product to build and measure narrative based adoption strategies. * Track progress across Cloudflare’s product growth as well as broader developer workloads and use cases, identifying motions and patterns that drive durable PAYGO growth. * Socialize the stories and use cases that position Cloudflare as the default platform for how software is being built today, and partner with teams to bring those stories to market. CROSS-FUNCTIONAL EXECUTION AND INCUBATION * Serve as connective tissue across the Developer GTM organization, partnering with demand generation, events, brand, product marketing, and top of funnel owners to incubate new motions and improve existing ones. * Drive alignment across Growth, Product, Finance, Sales, Legal, and Engineering to ensure programs, investments, and operational processes are calibrated to shared objectives. * Take ownership of launching new motions or processes that need to be built from scratch, and place calculated bets where it makes sense. * Keep teams honest, on track, and unblocked. Facilitate operating rhythms, track commitments, surface risks, and escalate when needed. * Continuously rethink how the Growth team operates, bringing fresh perspectives on process, tooling, and organizational design as the market shifts. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * 6+ years of experience in growth strategy, GTM operations, business operations, or program management at a technology or SaaS company, with demonstrated ownership of cross-functional initiatives. * Experience operating in product-led growth (PLG) or developer-focused business environments. You understand how developers evaluate, adopt, and scale on platforms, and what it takes to build a growth engine around that behavior. * Strong operational instincts. You are comfortable wearing multiple hats simultaneously. * Proven ability to manage external partnerships, from identifying opportunities through negotiation, legal coordination, and launch. * Analytical and data-driven. You are comfortable with Excel/Google Sheets, dashboards, and using data to inform decisions, measure outcomes, and tell stories to leadership. * Excellent cross-functional communication. You will work daily with Product, Marketing, Sales, Finance, Legal, and Engineering. You drive alignment through clarity, not authority. * A builder mindset. You are energized by ambiguity and take ownership of problems before being asked. You do not wait for a playbook; you write one. * Fluency in the AI and developer ecosystem. You follow how developers are building with AI, understand the landscape of tools and platforms, and can translate market shifts into GTM strategy. * Experience incorporating AI tooling into your own workflows to accelerate analysis, automate processes, and improve decision-making. * Comfort operating with blurred lines of ownership. This role requires someone who can flex between strategy and execution, between leading and supporting, and between building something new and improving something that already exists. * Prior experience with developer platforms, infrastructure products, or consumption-based business models is a strong plus. * Background in product-led growth, management consulting, or operations is a plus. COMPENSATION Compensation may be adjusted depending on work location. * For Bay Area based hires: Estimated annual salary of $196,000 - $260,000 * For NYC based hires: Estimated annual salary of $187,000 - $245,000 EQUITY This role is eligible to participate in Cloudflare’s equity plan. BENEFITS Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. HEALTH & WELFARE BENEFITS * Medical/Rx Insurance * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Commuter Spending Accounts * Fertility & Family Forming Benefits * On-demand mental health support and Employee Assistance Program * Global Travel Medical Insurance FINANCIAL BENEFITS * Short and Long Term Disability Insurance * Life & Accident Insurance * 401(k) Retirement Savings Plan * Employee Stock Participation Plan TIME OFF * Flexible paid time off covering vacation and sick leave * Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.